Priority Life Care

Its pretty and quiet. Positive improvement needed on the food department. We do not eat their food.

They really need to take a look at their dining service. It really is poor

Lovely views. The facility offers outings and events pretty regularly. Front office staff is wonderful and helpful! Nurses are helpful. Recent turnovers in administration. Food service is lacking in offerings and is often Short staffed

Staff is welcoming to family needs. The place is clean, but I would ask about medical procedures if there was a fall or other issues, Staff is mostly younger personal. I would ask any questions to the staff/administrator if you have any concerns. The food is mediocre, all rooms are private. Their are activities for the residents.

Staff is wonderful but they are way understaffed. Make sure all possessions are clearly labeled as things disappear daily. They are registered as an assisted living facility so long-term care will only pay half of what they would have paid for a nursing home. The cost for memory care is even greater than nursing home costs the long-term care insurance will only cover up to the level that they are licensed.

I feel communication should be better to residents' families. Care givers do not show respect for residents. The kitchen food quality needs standards and expectations improved. Management expectations either need improved or better communicate to staff. Staffing stability needs improvement. I do want to commend [name removed] for the excellent job he does. He shows respect and concern for all the residents. I am somewhat disappointed with the food service and overall management. I feel the staff is lacking in respect and concern for all the residents. If a higher level of care is needed, I would reserve recommend it to others. I was told the villa was working toward approval for ADA and MEDICAID but have not been informed of any progress.

The overall experience was great in the beginning but as time went on not so much. The place overall is clean but they don't clean the rooms very well. They are friendly if you can get a hold of them. Over all this is just not the place for my Father in law so we are moving him. The cheaper rent is not always the best place.

More staff, a better online pharmacy (currently Synchrony). They're falling apart. Staff quitting and now more short staffed.

Not really a good fit for my mother. We left to go to another facility because she really required more care. I think Cherry Laurel offers a lot of great activities for older folks that do not need assistance with daily care. They were not able to assist my mother with a fall and were not as easy as Tapestry with mealtime schedules being pretty rigid.

At the beginning everything was great, but when the staff was working days without time off and another group of residents came in due to their building being flooded things changed drastically. My in laws felt the current residents were being pushed aside to accommodate the new group. Then there was a plumbing problem in my in laws room which took 3-4 weeks to correct. Their toilet could not be flushed and that was unacceptable.

Brentwood has slacked on their Staffing which means my parent doesn't get the attention to detail she deserves.. it's not as clean as it used to be. It could be better. However the staff that's still there they do an amazing job. I would like for them to add staff back especially to the memory card unit. I don't know who cut the cna hours, but that's my concern. They just need more help to give the residents what they need.

Administration talk a good talk but never follow through. [name removed] has been helpful. Always short staffed or don't hire. Everyone works a few days or weeks and leaves to go to another assisted living facility usually in same proximity. I know this is a lesser LOC but should be a better place. Administrator never leaves his office except for meeting.

My view is that the staff is competent, caring and helpful, while the common area and facilities are a bit worn, although not to the extent that I would discourage others from considering Celebration Villa. Mom does feel that the food is too bland and could use more flavor.

Quality of care - If i could rate a zero i would. I would not trust them with medication management ever. Response time also to long once the call light is pushed. ( perhaps aides overworked?) Most of the aides were great with my mom) However, upper nursing management is more of a problem. We did move my mom out in March due to some issues with care.

I would say their biggest issue was being understaffed.

I would encourage family members to stay vigilant with ensuring their loved ones are well taken care of once placed in the appropriate facility for them and ask questions on staff retention, quality of life, direction of the facility and its priorities. All those factor in to the experience. They also allowed individuals to visit her repeatedly without contacting me first. One time resulting in a visitor upsetting her that she fell from her wheelchair and broke her hip. No regular person at the front desk as well.

My feelings are mixed because when we first got my grandmother in there everything was running semi smoothly. But as my family and I kept hitting roadblock after roadblock with getting the finances in order to keep paying them, it seemed the less pleased my grandmother was with the place.

My loved one is currently a resident at Celebration Villa of Berwick and the overall experience has been good. The staff are all friendly, helpful and well meaning. At least, they have been when I have visited. Based on our experience, I would recommend Celebration Villa of Berwick to others.

Although they claim the staff is trained, many of them do not know how to handle those with anything but a quiet, non-communicatung resident. Beyond that they are not qualified. A nurse or upper management is only there from 7:30-4:30. No one qualified to make any decisions or observations that would help determining if critical or not. Overheard aid conversations that were not appropriate with people outside the building in regard to residents. My comments apply to resident care staff. Upper management was quite accommodating and caring

I would rate the food at a zero if I could. Mostly carbohydrates and the few vegetables served are overcooked, Soggy and sometimes inedible. Run out of food that should be routinely ordered (coffee etc.) I've looked a few other places and after a year made a few friends here. Some residents seem quite content. Personally I would like to play bridge, mahjong & join a book club. None of which are available here. Staff friendly but need more servers at mealtime. I understand a new executive chef begins next week, new owners (priority) Hope for the future.