Pointe Group Communities

My Friend was At Harborchase 19 months The bad outweighs the good for could not get assistance when needed some times it took 40 minutes after you pulled the bell or pushed the button to get help was wet a lot after a lot of talk with Upper management did not help seemed to get worse under staffed and some that were there were lazy. All show no Go

Unfriendly, rude and dirty. The level of care was terrible.

This is a poorly run facility. They had minimal medical staff to help with daily medications. There is one nurse for the entire facility. The staff is dishonest and very misleading about everything. They say they have checked on your loved one, only to find that they have been ignored and physically and mentally abused. There is almost no personal care although they assure such great personal attention. They are all dishonest and will lie about everything in order to get paid. They promise they can take care of disabled loved ones, and yet they leave them alone for half a day with dirty diapers and no shower. Do not send your loved one to Harbor Chase. Our father suffered and died from their neglect, which they will never admit.

Too big; but before that, too expensive. It is beautiful!

This place is the worst. All the time they should spend looking at what actually goes on there and fixing the many many problems is instead spent generating a good (but strictly fabricated) reputation to suck people into assisted living (where they have the opportunity to pay an exorbitant amount of money to be neglected while surrounded by tacky decor) and sweeping terrible decisions under the perpetually urine-soaked carpeting. Some of the staff are lovely, as some people are everywhere, but the reality of many of the people making the decisions is aggressively promising the world until you sign paperwork, and then aggressively ignoring your calls and loved one until one or both of you gives up and, when you do reach them, lying about what they did or will do to improve anything. It's burdensomely complicated to move out (unless/until you're running out of money), the communication is atrocious and the day room is composed of people slumped in uncomfortable wheelchairs and wet diapers while some poor girl answers the phones claiming that this is a place where they celebrate senior living. It surely seems more like they're celebrating the money to be made on senior death and debility. I wish we'd never heard of Harborchase, my mother could have sat at home in wet britches being ignored by their staff there for free, instead of paying all she had for nothing and being booted out right before she ran out of money.

The worst thing is that my friend had diarrhea and they did not give her a shower or clean things up for five days. I brought it to their attention, it happened on a Thursday and they did not get someone in there to clean until Monday. My friend is blind and could not help herself. She has rung her buzzer and no one come. She fell in the elevator and no one came for hours. The activities are getting better.

Very dirty and has leaks everywhere plus management will take their time or not even fix problem areas. I’ve seen abuse of elderly moreover, unhealthy living arrangements.

My Grandmother was a resident. Every day there were major issues. She was given medication to keep her sedated. While there were some staff members that were great, sometimes It took forever for call button response. Do not leave your loved ones at this place.

Terrible. I drove 12 hours to remove my mom. Had to wet bed no food or meds for 14 hours. Reason for these things happening was temps used on weekend.

We "kids" chose Harbor Chase for our then 95 year old Mom mainly because they promised us that, when the time came that mom either needed the next level of care OR at such time that her money ran low and we transitioned to Medicare that they would have a bed for her. They flat-out LIED to us. When at 97, with her funds running low we had to apply for Medicaid/Medicare for her Harbor Chase suddenly didn't have a bed for her and would not even put her on a waiting list. At 97, we had to move her out and into a new residence. She suffers from macular degeneration and really struggles with a change of venue. The manager Mike is totally useless, and at his own admission is nothing but a figure-head with a title. He did admit to me that Harbor Chase's greed was the reason mom was getting booted out. Now, not everyone at The Harbor is bad. The activities director is awesome and caring. You only get one chance to get it right for your mom. Don't choose Harbor Chase!

My mother was in Harbor Chase for six months; She suffers form dementia. H.C. was paid an additional $125.00 per month for a ankle monitor to prevent her from escaping / getting lost. H.C. had to call the police twice in six months as Mom went missing only to find her miles away; both incidents were brought to the attention of H.C. by my wife and I as staff had no idea she was missing, one time required a Hospital E.R. visit due to a fall injury while out wandering the streets. The place is dirty, understaffed, and serve disgusting meals to folks unable to complain. RUN from this place.