Pinnacle Senior Living

Facility was in poor condition and not a place for us. Foul odor and rooms only come as efficiencies. Presenter was excellent.

I have nothing good to say. It was a nightmare for my father. Inept staff that I had to fight with everyday to get adequate help

I wouldn't recommend them to anyone. I met a storm trooper there, and she has bullied us since we moved in. They insisted, that we hire angel care, so we did and they couldn't help us but still charged us. We have to pass inspection before we are allowed to turn in the keys. I feel like they have pushed to get us to move out since we have got there, well we are leaving. They keep adding on things without asking us. We have never gotten a bill for what they said it would be. They say they are going to do things that don't need to be done, and charge us for it, like an escort to meals. This wasn't a great experience.

Our mom has been there for almost 2 years. When we first talked to them, we told them our mom's money will run out in almost 2 years. They told us that is not a problem they take in county aid residents. Well her money ran out and they told us they have no openings for county aid, they were at their limit and that we would have to pay the extra $1000.00 per month that the county doesn't pay. Needless to say we are moving her out. They got all her money and now she is no longer good enough for them. So beware, if you put your loved one there, get it in writing that they can stay after their money runs out. The care she received was very good, room needs updating, Activity Directors are great. If you loved one has dimentia, not a place I would choose.

Good price but dismal memory care facility. Definite NO for dementia patient. Would recommend for assisted or independant living.

Did not find this place very cheerful. Inside was very dull/boring. Low ceilings. One of the rooms she showed me smell of smoke.. Carpets were dirty. Gardening area was not kept up!

Food low quality and always cold; a resident will lay after fallen for hours before someone coming to help. Homeless people coming into facility. No security. Items missing from my aunt's room. My aunt was traumatized after laying in her own blood for hours after she fell

Our family had a horrific experience, everything from top to bottom needs improvement. The director could admit she is the director and not lie to families. They could have nursing staff who actually attend to the residents and not leave them sitting in dirty and soiled clothes for hours on end. They could not have call lights going on 24/7. They could serve the residents with warm food, but only when they actually remember to serve the residents.

Madison Pointe is a very unprofessional and bad place. The care was terrible. They gave the wrong dosage of insulin to my loved one. They refused him prescribed medications. They didn't attend to him at all. He was only there a week before I got him out of there. When you interview them initially, they answer all of the questions correctly. But when we got into the facility, what we experienced was the exact opposite. They also surprised me with significant charges that I was never informed about beforehand. Overall it was a terrible experience, and I would not recommend it for anyone.

Don't take your loved ones here. They were mean to my loved one, not physically but mentally. They broke her down pretty bad, and she's still not the same. They wouldn't return any phone calls. We had an activated POA, but they let her sign for hospice and for a doctor and never notified us. I personally heard a few things that went on there. My loved one is not a crier, and she cried and sobbed every day begging me to get her out of there. This wasn't her first experience with assisted living either. She had been at another one for a year and had been fine. But she had to leave there due to decreased mobility.

I didn’t have a love one that stayed there but I had a dear friend, that her husband just passed away last Thursday and they wouldn’t let the funeral home in to pick up his body. You don’t want to know what happened next and it continues to happen to her.

People in wheelchairs should not be on the 2nd floor. Especially when only 2 chairs will fit in elevator. And flyer posted to stay in your room in case theirs a fire and staff will get to you. This place changes the rules consistently. The conduct of the staff r not qualified nor professional. The director has some drinking issues besides being on a power trip. i would not send my worse enemy to Sherwood village check out fellowship square night and day difference.

The company who owns the facility is only interested in money. The food quality is low. The staff is paid the bare minimum. Also, training is lacking. Employees are expected to perform tasks outside of their hired position. All staff is part time, so no benefits are given. Residents aren't watched closely, because care staff is spread so thin. No activities to keep residents active. Bare minimum of care. Untrained & under appreciated staff.

This is all so sad for the people living here but all very true. First of all let me start by showing you the frauds here [name removed] is the worst of them all she states here that she has an aunt and and uncle here. This is all lies. She is the executive director of desert springs assisted Living and the boss to all the other executive's in Las Vegas. I had the displeasure of meeting her when pacifica was bought out. She is manipulative and money hungry. The lives of these people you love are in the wrong hands. [Name removed] is the executive director here and has been there about six months now and is following in her bosses footsteps. This is really sad my family members has been here for a while and everything is getting worse by the minute. She doesn't speak to us family members regarding room rates we just get the new invoice in the mail with no heads up or regard. So my bill is going up $800 for crappy service. The food is horrible they just brought in a new person and bless his soul he is trying but it's hard to fix a nasty mess. The maintenance has improved by 90% since [name removed] arrived he is always very attentive and helps my family member without thinking twice. The Wellness director was just changed what a shame the changes she promised were actually happening.Now the person who was her assistant is in charge. This is sad because the person you look to for assistance should seem like they want to help not have an attitude and not want to hear you out good luck with that one. Now the staff, there are a few who you can count on getting your family members up and cleaned in a timely fashion.Now for the rest of them... Check your family for bruises they like to rough handle people. The scream and talk down to them. Refuse to assist them or tell them to wait that they will be back and no one does. I can sit here all day naming things that I have personally seen and witnessed with my own two eyes but I made sure to mention what's most crucial.

My mother in law lived here and I would not reccomend this place to anyone. The food is not up to the standards as they brag about. The rooms are not kept up by the housekeepers. The staff is rude, lazy and is seen more on there cell phones than caring for residents. If you go to management about anything they just blow you off or say they will do something, but it never happens. Don't trust these people, because they don't care!

My father hated it there. He said the staff would stand outside his room and talk about him, that they were very rough when changing his clothes or pushing him in his wheelchair. I walked into his room and it reeked of urine. I saw the lady across the hall laying on the floor waiting for over 10 minutes for someone to come help her up. The woman who runs the place has very good intentions, just doesn't have the caring staff she needs.

Wow what a really nice place. But the staff is not good St all. Even the management. I saw things with the resident. Were not being care for. I will never put my mom or deaf in this place. It need to be shut down! !!! Do sad the way they treat the people your family.

The staff constinantky changes. They do not read patient info on n charts The residents do not stay long either Over the past 9 months my mother has had maybe 3 showers I moved her chair to make her bed & the filth was discusting I turned the facility into the state 3!times 2 weeks ago the state was therevaceeek & they received 5 citations In retaliation......at 545 Yesterday I was told my mother was An elopement risk ( she’s never left the facility or tried)& must be moved to memory care ( which she was deemed too high functioning for previously ) or have 24:7 1;1 care. Neither of which she’s needs or be discharge.please avoid this ppace

I recently helped a friend of mine move out of this place. Initially the head staff lady denied my friend his medications. After threatening a law suit 20 minutes later she agreed to give him his paid for medications. I asked the head staff lady if they had a cart to aid in the moving process and she said "we don't have any carts" then after 90 minutes of moving large items out another staff member provided a cart for the very last item to be moved. She said they were instructed not to provide any assistance in the move out. Also while I was helping my friend move out over 2 hrs an alarm buzzer would go off every 15 minutes that rang out through the entire facility which my friend said happens 24 hrs a day making a restful quiet sleep impossible for all of the residence. The staff just lets the alarm ring for over 10 minutes befor they shut it off. This place looks nice but the staff don't seem to care much about the people they are paid to serve and if you move out they don't lift a hand to make it an easy tranisition out as your no a money maker for them.

My mothers care was neglected by management. Staff was very friendly and helpful but they were understaffed most of the time for the number of needy residents. A few times this past spring my mother had no hot water for showers. There is windows in puzzle area that are rotted so they cant be opened as well as a horribe smell of sewage that occurs in the back wing. Ive seen trails of what looked like feces going down the hallways. One visit i had there was a man sitting with a puddle of pee under him while the girl passed meds ignoring him. My mother akways complained to me how arrogant the management was and that they never went out of their way to ask or address any concerns. The head girl in charge of the office is very rude and unprofessional. My mother and others hear her curse often. I do not reccomend puting a loved one here. There are great staff here but unfortunately the bad ones ruin it for this facility.