Pinnacle Senior Living

Horrible experience… found front entrance unattended and door to street wide open at 10 pm? Management out of Santa Maria, Ca managing the Ventura, Ca location currently. No on-site person. Unfortunately …. “the check is in the mail” still have not received our $[removed] deposit? My father never spent one day or night in the Lexington Ventura, CA Beware would not recommend

I believe that they were understaffed and under trained. The overall experience was horrible. If I had the resources and time I would have looked into a possible lawsuit against the community. My loved one feel twice while they were in the community. I truly believe both could have been prevented.

Don't take anyone there. There is no privacy, caregivers take young children there on weekends and have them go with them to change patients. They give you cold sandwich for dinner. Medication was not given on time. I had to clean the room and bathroom because in the month and a half that we were there it was only cleaned once. We had ants and water bugs. Much more to say but it was a horrible experience.

We toured California Mission Inn for our loved one, the tour was decent. But dealing with them after the tour was a nightmare. I would not recommend them at all. Terrible staff and lack of communication.

Riverview was terrible. They mismanaged my loved ones care. I wouldn't recommend them to anyone. They can improve by; following through on their promise for quality care. Stop lying about the quality of the facility and services.

Very disorganized, rude admin staff, very understaffed on the care units. I never saw an aide when there with mu husband. Their service level was supposedly one aide per ten residents, but usually only one aide worked two contiguous units and oversaw as many as twenty residents. No enrichment programs or activities. Only tv. On warm days, the offices were well air conditioned, but the patient areas were not. Often smelled if urine and waste. BEWARE!

My stepmom went without medication for over 24 hours, hasn’t been bathed in a week and has been manhandled by staff. The management is not professional and they don’t care about the residents. Moved her in a week ago and have already made arrangements to move her. As an aside, the food is served cold and is not nutritious.

The new director is worried about the cable channels but not about having a nurse in staff They can’t keep employees because of the poor treatment. She threatened to send my mother alone in an ambulance because a lab tech could not get a urine sample. They did not even take her temp, call a doctor or anything. Thank god I answered the phone! She is one by one firing staff and hiring family members. Do not put your loved ones here Run! Run!

I would NEVER reccomend Stoughton Meadows to anyone. As POA for [name removed] I feel like [name removed] was recommended to go there by [name removed] one of the people who evaluated [name removed] at the VA and assured me he was a perfect fit. That couldn't have been further from the truth. [name removed] told me there would be plenty of staff to help him with bathroom etc at all times. His third night there he fell out of bed four times and ended up calling the police with his cell phone. He was taken back to VA and within a week he was put on hospice care. Ii cleaned out his room ten days after he was admitted, he had three days of care , the meadows kept [fee removed] out of [name removed] [fee removed] deposit . The place had a room that stunk of. Urine in the hallway every timer I was there

My grandma had a terrible experience at this hospital she had a heart condition yet they didn't give her anything in case of an emergency, she also fell a couple times yet they wouldn't help her. I would suggest not taking any of your older family members to come here

My loved one was not even there one month and she escaped 4 times. The ate was suppose to be closed and never was. We spent 2500 plus one months rent and they kicked her out. They are not very professional.

The activities director and I butted heads pretty badly. One day I was talking to her about how I was going to use a specific physical & occupational therapy company and she turned her nose up at them and it bothered me. A few days later told I was offended by her response, how I thought it was a unprofessional, and she should keep her opinion to herself. She wouldn't speak to me again after that and she made it very awkward. On a scale from 1-10, it was 200. She made it extremely awkward when I went to visit my mom. I tried to get past it, but she wouldn't move on. It was just the most horrible experience I had working with a community. I tried to tell the ADON, but she acted like she didn't know what was going on. She didn't try to address it, it was almost like she was scared of her herself. No one did anything about the way I was treated. It was very crappy to be treated like I was a second class citizen. She made it extremely obvious; she'd be extremely friendly to everyone else. I'd rather my mom live on the street than Canyon Creek. They didn't do basic things and my mom regressed. Every time I went, she smelled like urine and I didn't feel they took good care of her. I felt extremely uncomfortable talking to anyone at the front because of the way things went with that lady. We've moved her and we're very happy. I'm glad I'm able to speak up and she's happier. I'm treated with kindness, dignity and respect. No one should be treated the way I was treated. If she can't have thick enough skin to be confronted about what she said, she shouldn't be working there.

I would not recommend Rockbrook Memory Care to anybody. I felt like they made a lot of promises that were not kept. They did not return any of my phones calls that I made to them. Overall it was just not a pleasant experience.

This place was dirty. The staff was poorly trained and very disinterested in their patients. I honestly thought that I was going to die there! I couldn't wait to get out. They served junk food: no salads, no greens, only boiled/canned vegetables. My impression was that they were trying to spend as little as possible on the patients. I feel sorry for all of those that couldn't leave. There were 3 ladies that told me they begged for their children to take them out of this hole!

I am RN and had friend that was put in this facility. She there for less 2 weeks because there was such an outcry from her friends and family. The place was dirty. There were holes through the carpet right through to the subfloor. The fronts of kitchen drawers and cabinets were broken. There was no therapy dept., no activity dept. (the activity director came in to introduce herself and say that it was her last day and as far as she knew there was no replacement). The food was: pizza, hot dogs, spahetti-o type casserole, mac 'n cheese, basically garbage diet. The staff was insensitive and my impression they spent the bulk of their time trying to avoid the patients. The place deserves a MINUS -10! The only places that I've seen that are worse were in the southern part of the US.

This facility has been nothing but drama. They have allowed my parent to fall and lay in the floor All night with a broken arm with no one checking on her. They never change the bedding,family has to do that and clean the floors. She was given the wrong meds. She says she never sees a nurse practitioner, or doctor. She was a diabetic going in, and they could never get her meds adjusted. They do not give you a choice of foods. If you do not like what they bring, you do without. I would not recommend this facility to anyone.

I would tell others to not put your loved one in this facility. They withdrew money randomly (and still owe us), they are unresponsive, and the care here was completely inadequate. We did not have a good experience with them.

Older facility. They are slowly renovating some apartments but it is minimal. Visited on a Saturday. Only saw a couple of residents moving around. There are no activities on the weekend. Just gave a sad feeling overall.

The staff is lazy and mean, I got calls from my sister daily about how she was treated. We ask for certain staff members not to be allowed in her room they were so rude, because of COVID we were not allowed in, after not reaching my sister for a couple of days, I kept trying to reach staff, no one would answer the phones. I finally went down there and banged on the door, one of the resident answered the door and asked me if I wanted to come in. Finally I was able to reach a staff member and ask her about how my sister was doing. The first staff member said that she could not get her to respond I had that time said should we call 911, then a second staff member went up to check on her came down and assured me that she was fine. This was on a Saturday, I was going to call first thing Monday morning and get more details but before I could call Sunday morning I received a call that she had passed away. I am heartbroken and angry. I never received one word of condolence or compassion from any of these people the only phone call I ever got was when are you going to come get her stuff. Please don’t make my mistake, keep your love ones away from this place.

We did not have a good experience with Lakeshore. My mom went 3 weeks without having her hair washed. Her toenails were so long that they were cutting her feet, even though I asked them multiple times to cut them for her. We had no impact at all with her care or anything like that. I would not recommend them to others looking.