Pinnacle Senior Living

Mother has had multiple skin tears since she's been at the home. Despite being designated a 2 person lift, it appears either the people are lifting her while holding onto her arms instead of under her arms, or only one person is lifting her. The cleanliness has been an issue too, but they did hire a new housekeeper and it seems to have improved. However I was there this weekend and laundry looked to be really piled up. Honestly we are considering moving Mother, and in fact after the last skin tear, when a caregiver ripped off a bandage that had been applied by the hospice nurse and was designed to stay on until the skin healed (tearing mother's skin badly in the process) when my sister talked to the director she basically said if they could not meet Mothers needs they would help us find someone else.

Overall our experience with Harvest Home hasn't been a very good one. My loved one was supposed to get his medication through the VA, but without notifying me they switched him to their pharmacy program, so the first month's bill ended up being much more expensive than it was supposed to be. They also really need to work on the food here, it is not good at all.

My experience with Willow Creek at Buffalo Assisted Living was not the best. My husband was only there for six days before they said he could not stay there any more because he was too active. Then he ended up in the hospital and passed away shortly after. I would not recommend them to anybody who has a loved one that is still active. I would only consider them if your loved one will be lying down and be very inactive not doing much of anything.

I found it depressing, more like a nursing home than assisted living.

My parents are not adjusting too terribly well at The Lexington. It seems like a nice place overall and the people there are friendly enough, but it is just not for them and they are wanting to get back into their own place. They have complained a couple of times about the food. They like to have their own thing and the meals have not suited them too well. I am not sure if all of this is the fault more of The Lexington or of my parents, but for whatever reason it just hasn't worked out.

Not good. Very depressing. Facility was old. About 6 patients were watching television. No interaction.

Grandmother had her [removed] shortly after arriving at Harvest Home. That was the first negative. They day we picked her up, we had to have somebody let us into her room, where I found her slumped over on her toilet. We had to get her out of there and put her in rehab. She was not checked on hardly at all. She was active at first, and when she ceased being active they did not investigate to see why and what they could do. It was not a good experience.

In general it has to do with being bought by ensign. It was wonderful at first, with a full time LPN, with 15 people. The caregivers were wonderful. After the switch, they took away some of the cleaning staff, so the caregivers had to do a lot more of the cleaning, so the direct resident care suffered. They didn't keep the LPN or hire on a new one, and she was wonderful with working with the residents. The nursing staff was different after that. Getting medical staff to come to the memory care wing was difficult. A lot of things went down hill. The caregivers were quitting, due to management, and they were concerned for the residents as well. We chose it because it was very homey, we liked the LPN and the manager, neither of whom are there any more.

Visited. Older property. Did not care for it

Was not impressed with this facility. The room they showed me was dirty

The main issue I had with this place is that my loved one was diabetic and they would just let him sleep through meals if didn't feel like going, which was very bad for him. They also didn't encourage him at all to try anything other than his wheelchair, and I think he could have been walking much longer than he did. They also just had overall cleanliness issues and felt understaffed. They had some nice caregivers, they just seemed overworked.

We visited Harmony on Tuesday afternoon. First, It would cost my mother $1300 more a month to live there. The rooms were very small with almost no storage. It appeared to be a place for people who are far less capable of caring for themselves. It did not appear to offer hardly opportunities for her to go out of the facility for shopping or banking. Our main concern is for her to participate in activities and meet people with in her age group.

I simply stopped in to pick up some information. When I entered, there was no one to greet me, and no one every came to see why the bell rang on the entry door.

We were told the food would be good and nutritious, but It is all by Sysco which means frozen or packaged. My loved one wanted me to eat with her, but I just could not. I feel bad that she has to eat what they serve her. They have gone through 3 directors since last year and that makes it difficult to get quality care. We were also told that they would take them out to eat once per week and they have yet to do so. If I could move her to another facility I would. She cannot afford the other places so she is stuck here. I would say that it is better than a nursing home. I would advise family to make sure that they are keeping up with there loved ones illness and medications. Please be pro active do not take their word or anyone else's word on how they are medically.

I toured this location when I was looking into independent living. I wasn't a fan of this place, compared to others that I looked at. It was a bit too spread out for me, which would have caused me problems getting to and from things. The rooms were also smaller than what I was wanting.

Dark rooms, windows very very small.

Dark, very short tour. snacks via vending machine. assigned seating set menu. cost better.

Unless this community is able to make some serious changes, I would not recommend it. My aunt is a resident and had fallen during the night. No one checked on her for seven hours, she was in the floor, unable to get up, she had injuries and couldn't reach the emergency pull cord. Also, the food has been less than mediocre. Some meals consist of hot dogs or bologna sandwiches with a salad. My guess is the food is assembled elsewhere and brought in - I do not think food is actually prepared and cooked in their kitchen. My aunt is supposed to have her shower twice a week. Recently, she went 9 days between showers. Also, there have been cleaning issues - bed linens weren't changed for 3 weeks. I do think the community has been short handed or has had some serious turnover of caregiver staff, so perhaps some of these issues are being addressed. I will have to say that the caregivers have always been compassionate, polite, kind, caring and professional. I would rate them highly. If management can effect changes, it would be good for everyone.

I have to go based on my father-in-law because I have a very active 3 year old and and 8 year old and haven't made it to the community. My father-in-law is trying to pull my mother-in-law out of there because his report is that he's been there 3 times and they've had her locked in her room. He has complaints that there aren't enough staff. She'll be shrieking and then they have her drugged and she's out of it. Hospice is involved and they are recommending that she be moved to an SNF. I think the hospice nurses have gotten in altercations with the staff at Inwood Crossing.

We did not have a good experience here. They seem to be short handed and my dad always was waiting for help to go to the bathroom...the food was below par and these residents had to sit at the table for 25-30 minutes before getting served. We we're told residents could sit anywhere to eat but this turned out to not be the case. They treated some of the residents that had dementia very poorly, snapping at them and admonishing them like little naughty children. It's a nice looking place but don't judge a book by it's cover.