Pinnacle Senior Living

The tour of Desert Springs was disappointing and made me sad. I didn't see any assistants available for the residents. It was hard to park, and not as pretty as I was anticipating. Due to all of these reasons we choose another community. The man who they found to do the tour was nice, but it was like he didn't expect me to like it.

I'm moving out. Since the new manager, approximately 80% of the employees have quit. A lot of people have moved and are moving. The food is awful (I have pictures). He raised rents 5%, and spent it on furniture in the lobby. Maintenance not getting done, but he buys more furniture. While he's spending the resident’s money on furniture, he refused to paint a resident’s apartment. He refers to our homes as "rooms" as if this is a flop house. Insulting and degrading. The wonderful employees. He cut their hours, so they take home less money, while he buys more furniture. I can't wait to leave here. But what's going to happen to those darling elderly who have no where to go. He will raise the rent again. Part of his agenda

My loved one is currently a resident at Canyon Creek Memory Care and I don't like it. I'm planning on moving her very soon. The facility is unkept and dirty. There's a high turnover rate. Several families have removed their loved ones since February. I would never recommend this facility to others.

Our family had an in person tour with Desert Springs and the lady giving the tour was nice - however the energy there felt very cold and the cleanliness was not there. It wasn't a good fit for us. Also the communication wasn't the best, they were hard to get ahold of too.

I did not like Desert Springs at all. The facility was very old looking and had a lot of smells in it right when you walked in. The staff were ok, but it was a no for us.

Our family had an in person tour and while the staff members were very friendly and the community is very close to medical complexes, the community itself felt darker and gloomy. The rooms were much smaller and more expensive,

I was not impressed by our tour with California Mission Inn. I was not a fan of the staff or the residents that we interacted with and the facility looked very run-down. Overall just not the best experience.

Parkside Senior Living is a small facility which fosters a homelike family atmosphere. The caregivers are hardworking, friendly and loving. In our search for a good facility our greatest concern was that medications would be administered proficiently and correctly. From the first day of admission there were almost daily problems with her medications. Within the first month she received another resident’s medication. The resident nor her family were informed that she got the wrong medication. Total confusion and lack of communication regarding prescription ordering. Inefficient ordering of refills to the point where some ran out. The family and the resident met with the administrator to voice our concerns. We were completely ignored. We were mostly happy with the other aspects Parkside Senior Living offered but the inefficiency to manage medications for the residents should be a deal breaker for anyone looking to trust a facility to properly care for their loved one.

I wouldn't recommend and felt run down and dark. The staff were friendly.

I was not impressed by our tour. The staff to resident ratio seemed very low even for a smaller facility. It was not very clean. The person who runs it was fantastic and very sweet, they are just very understaffed.

It is not worth the value, everything they told us they could handle, and do was a lie. They never followed through with any of their promises. It was a nightmare in itself and the administrator is extremely rude.

Overall it is a good community. However, there are some issues in communicating with the family. My loved one thinks the food is okay. There are a lot of activities for the residents to choose from.

The community recently lost their activities director and they don't have a lot of activities going on for the residents. They have lost the head nurse, and director at the same time as they lost the activities director. The community has smell in the memory care area. Due to these inconsistences I wouldn't recommend you place your loved one in the community.

older facility that appeared fairly well maintained but was looking a little tired. Respite room was tucked in a far corner that was not manageable for my mother in law with her health problems. Facility has odiferous. Tour guide did not seem knowledgeable and offered little information. staff and residents were friendly

If your loved one is fully functional this could be a good place. If your loved one needs additional care I would go elsewhere. Communication was average but the staff was friendly. The food was not the best

The staff never did what they said they were going to do. They were friendly, but it felt like they were putting on a show. My loved one had just lost her husband, and had a daughter who was dying of cancer. And they wouldn't allow her daughter to come in to visit her. Their Covid restrictions were terrible - absolutely no visitors, and they did so many Covid tests. My loved had about 15, and had to be quarantined to her room so often. I think they went above and beyond what the state said they had to. I do understand they did what they felt they needed to do. It was just hard. The food sucked there. It was just terrible. My loved one would tell me she saw residents standing there at the door, 10 at a day, waiting to get their food delivered because they couldn't eat the food there.

We were not pleased with the their treatment after a medical episode or their plan for the future.

I know trying to get a hold of my loved one hard. It is really hard to rate due to the pandemic. I know that my loved one is safe.

My sister loves the room, it is great size and all of her things fit in here. But, I get the billing for Villa Court. It has been late and I have had to call and ask them to send it. My sister has not been there for 2 months as she has been in the hospital and they have been billing us for the care when she is not even there. They are making the adjustments, but that should not have been overlooked. She asks questions and the management staff ignores her, there have also have been complaints about them from other residents as well. I would not recommend this facility to anybody, look elsewhere.

We put my father in this place when it was owned by another company, Brookdale. We loved it as we could see he was getting all the things he needed: good food, activities and social interaction. Then it changed management and became "Capital Hill". The change was subtle but many of the people that were so friendly and helpful were gone almost overnight. The few people that were left looked strained and unable to have time to say hi as they did before the Capital Hill management had taken over. The food quality went down. The servers for the meals had trouble remembering what was asked for and there was scanty amounts of vegetables. My father gained a lot of weight on low quality food and he had been previously active now needed a walker - all within 6 months. He was going downhill fast. His health declined as did the food quality and the help and assistance to him. He was very sick one evening with throwing up and diarrhea. My brother was called and took him to the hospital with the thought that he was dehydrated. Well, they did tests and found that he had an infection. He was in the hospital for over a week. The people at Capital Hill did not call one time to see how he was doing during that time, Then when going back to his room it was a terrible mess a week later and not even the laundry was done. There was old food left in his room, put there after my father was gone to the hospital. It didn't make sense. We tried to call but trying to get in touch with people at Capital Hill is very difficult. They did not have humans answering the phone, everything was automated. That would have never happened when he was at Brookdale. After a week in the hospital, he had to be in a skilled nursing center for additional recovery. When he was ready to get out of the skilled nursing center we found a better place for him, A different assisted living center. This past week, he has made drastic improvement and is already using his walker less and getting back to great improvement. Being at Capital Hill was a very traumatic experience for my father and our whole family. Never again will we go to Capital Hill. I hope your experience is better than ours was.