Phoenix Senior Living

They need improve on communication with the family and responsiveness. We picked this community, because of the location, and it was closer to my dad.

The Retreat at Conyers is a beautiful facility. Great investments has been made in the main area of the building. The assisted living and the memory care facility was not upgraded with that investment. That investment does not provide value or benefit for those in assisted or memory care because they are in separate buildings. So anyone who is disabled or has memory issues, they cannot access that. There had been a dramatic increase in the cost to live there. We had an 8% increase. There were huge problems with the activities director, they lost their directors so there was no activities for months - residents had nothing to do. When they were happening there was no budget to do anything and they were not doing outings. My mother was very bored and I believe she declined because there was no mental stimulation. The food they served was extremely unhealthy. They made the menu to keep residents happy, not healthy. The chef quit as well. There were budget management issues and a lot of turnover in the staff. I tried for years to work with administration to improve these outages based on the potential of the facility.

[name removed] was a great nurse and kept us well informed. She went above and beyond to ensure that our mother was well taken care of. And we were always informed. We would have liked to see them keep the facility a little bit cleaner. But really it's the people in the place that make all the difference. The people there tried very hard to make our loved one feel welcome and transition well to the environment.

This facility is essentially brand new, considering their recent re-opening. I don't really feel like they've come out with a bang. Definitely a work in progress. They had a stellar reputation previously. But that's gone and I think they're going to have to work hard to retrieve it. The Physical Therapist is good. The Nursing Techs have been ok so far. Communication with the family has been okay. The activities are very limited, but they do have a new Activities Director and we are hoping that helps change things. Overall, we're hoping for improvement as they get settled and work things out here at this facility. I wouldn't necessarily recommend them to family and friends at this point.

It felt like an old nursing home. It did not feel as progressive. It was not a cheery feeling.

We picked this community because, of the location, care services, and we were promised activities that were not real. It's fine - constrained by resources of course. People are nice. I wouldn't warn anyone away from another Atria property. It was bought and converted to non assisted living apartments.

It has been a pretty good experience for the family and our loved one at The Neighborhood. The staff communication with the family is pretty good, if we have questions or concerns about our loved one. The community is able to provide medication management, dressing, and bathing assistance for my loved one. I believe the cleaning of the community common areas and my loved one one's room and bathroom could be better.

The only 2 complaints I have are the food and the maintenance.

They could work on better organization, communication and staffing They have had 2 different nursing directors in 3 mos and no communication whose covering, who to contact etc Be nice to know the person you are emailing for important medical info for Dr is not there anymore and who to contact

The facility overall was really nice. I didn’t get to see their outdoor area if there was one. The interior was definitely clean, with nice décor. I saw they had some games/activities going on when we were there. I really liked the chef, and we got to speak with them in detail about the menu. I thought the shower in the unit they showed me was a tripping hazard. It had a rim, which showers should have. But there was an intentional break in the rim - I imagine so you could walk in/out without having to step up and over. But the combination of rim/no rim was the problematic part. The shower was also outdated and looked really bad.

I liked this place, but going through a renovation and the two bedrooms (which were amazing) were just too big for my loved ones needs.

Over the past 6 months, the cleanliness and care has declined. Carpets are filthy Food is not good and frequently are out of staples such as butter, potatoes, jelly, etc Executive director is not responsive and seems uninterested in the residents, comes in after 10 am and leaves early. The caregivers are WONDERFUL and attentive. Cost is outrageous [name removed] the activity director is excellent

Nice space but did not seem as friendly, clean or caring. Wasn't the right environment for my family member.

I didn't care for the staff when I toured the community.

I'd definitely tell others to take a look at The Retreat at Conyers, Communication on the front end could be better; in the end they didn't manage expectations well and they could've fixed that. But, in general, we were happy with them.

I really liked The Bungalows, this would have probably been our first choice but the medication management was very expensive. The pricing is not all inclusive so you do not know what you pay each month.

This community was assisted living and me and my loved one were not at this stage just yet. We just knew that this was not the right place for us.

The level of attentiveness at this community and what we are praying is not what I was expecting it could be better. When we first moved my mother in it was great and the staff were very attentive to my loved one. They got new management and everyone left and things just changed. She was supposed to be getting a higher level of care and they are not helping with things that they are supposed to be helping with. The community is phenomenal and some of the staff are great but the care has greatly declined. Its like the backbone of the facility right now is not great, the kitchen staff and cleaning staff seem to be committed more than the other staff.

You are not going to get enough services for your money at this community we were promised more than what we actually got. The meals were the same thing over and over and my loved one did not eat most of the days. He either just had family bring him meals or eat snacks because of the meals. They had activities like bingo but my loved one did not participate in the activities at this community.

The communication needs to be improved greatly, that right now is our biggest complaint. When it comes to the meals it says they are all chef inspired but they all taste process and the vegetables are cooked to mush. The activities are minimal and uninspiring, the community just does not have that happy and bright environment we were hoping for. They also are not licenses which is a big deal to us.