Phoenix Senior Living

I would rate each category as a 5. My overall experience with the Staff and Management was very positive. I chose The Pearl at Five Forks because there was an opening.

They have all been very helpful and friendly and made her and us feel at home and cared about. Great. That was one of the reasons we picked it was she has two rooms vice one. The amenities are great also for what she wants. She likes that it isn't a very large place with way more people. She knows all the staff and she gets a lot of one on one attention.

We were VERY happy! It's a stunning facility, absolutely gorgeous & always clean! It feels like you are at a resort! The staff are very communicative & kind. There are soooo many activities & something for everyone to do every single day. I especially appreciated the care team & how they would call me whenever they had a concern or question.

The staff here from new management through house keepers and maintenance are all very friendly and here to help in any way. There was a tentative plan to begin charging for meals. It received such back lash that the plan was thrown out. Life has settled into a nice routine for us. Our apartment is very nice.

The staff is great. My brother felt so welcomed. They have always been pleasant and helpful when I have interacted with them. The residents are also so very friendly and welcoming. The facility itself is very nice. The rooms are large and comfortable. They always seem to have plenty of activities going on so the residents can socialize and be entertained.

The nursing supervisors are awesome very attentive to the needs of the residents. The nurses are very detailed and do an excellent job with the residents. All meds are giving on time and they are so nice to the residents. The residents aids are very helpful and care for each of they residents! The food is very good but could be improved to help the needs of dementia patients. The grounds are very neat and well groomed.

If I had known of The Pearl earlier, Mom would have been there sooner. Dimentia patient care is very individual and The Pearl's staff, every worker, was welcoming and always ready to attend to the residences. The design of the building and services offered are well thought out.

The nurses are great, they care about the residents and their care. The resident aides have very difficult job and do very well. the residents are well taken care of, food, clothed, and bathed. The rental business offices do great job, it is amazing how well they keep up the facility near full capacity and billing up to date. the kitchen staff do a great job and activities director is amazing.

Getting her throughphase 1. My mom would call the police. Call me to come get jet. The staff shared many tips if moms journey. They were on mark. Very clean. Activities. Mom mom living life with all the care I would want, and care I did not expect. From top staff to cleaning, nurses, kitchen staffers. The all know mom. I pop in to get a coffee, the set me up. When I would be overwhelmed, they were there for me. Clean from you to bottom I would encourage everyone to view and visit.

Sweet staff and charming accommodations. Beautiful community for anyone needing memory care. Everyone is so welcoming and dedicated to the residents. Rooms are spacious and well appointed. Community is spacious and welcoming, with plenty of space for safe wandering.

The nurses are the best very nice and attentive. Thee RA's are hardworking and very sociable. The activities director keeps the residents active and has great ideas. The rental agent is the hardiest worker worker I have ever meet. The kitchen staff is very good, but could use some improvement. The salon workers are awesome. The maintenance staff keep the facility looking good.

Moved my Dad here about a month ago. Staff was great in helping with all the paperwork and details. They welcomed my Dad warmly and have taken great care to make sure he has settled in. The staff is warm and caring. The facility is well cared for. Glad to find such a wonderful place for my dad.

The dining room could be cleaner and swept between meals or at least at the end of the day. You will come in for lunch and shreds of dinner will be on the floor from the night before. It makes me wonder if the kitchen is clean and the dishes are clean too.

The small size of this facility was an attractive characteristic. My mother felt immediately comfortable in the environment as soon as we walked through the door the first time. In fact, she noted the wreaths on the other resident’s doors and asked if she could have a wreath on her door as well. The secure outdoor courtyard was also a big benefit, as my mother loves to spend time outside. She feels pampered by the salon and mani/pedi services and overall we feel like this was a perfect fit for our family!

We were looking for an independent home that including some amenities but was not a full assisted living situation. We found exactly what Dad needed in the Retreat at Loganville. He has his independence yet still has folks checking in with him regularly, a cleaning service, social events, and meals when he doesn’t feel like cooking. He, and we, are ecstatic with the service and the home he has been able to build in less than two months.

We had to make the difficult decision to move my family member. Lakeview has been such a blessing for her and our family. We met with [name removed], the "PR" person, and felt an instant connection. She has been very honest, caring, and compassionate. The entire staff has gone beyond our expectations and our mom is so happy. Activities are scheduled for the community and she has been welcomed with open arms and enthusiasm! So happy we found Lakeview Estates. The move in was easy.

We have cared for my mother in our home for 14 months. Although we love her dearly, we have realized she needed more care than we could provide. We researched several places in our area and the staff and facility at Lakeview Estates has made our transition so uncomplicated and easy. My mother comments constantly about how nice and helpful everyone is. The facility is clean and smell so nice when you walk around. Our goal was for her to be comfortable and be well cared for. This goal has been met! She has already made friends.

They really cared for Mom , they handled minor issues like a scratch or first aid without sending her to the emergency room. Her first facility was constantly sending her for minor injuries. The director loved Mom & did all she could to get mom to eat and drink especially before she died. [date removed] mom got up, asked to eat and drink & go outside. Her last time was that day. The director sent me a picture of Mom & thought mom might be getting better. That night & next she became unresponsive even as my daughter & me visited her. Later that evening she had a gastric bleed & aspirated. Hospice took forever to get there. They called for an ambulance. Hospice came as she was leaving the facility & thought mom should not go. The med tech overruled her & sent mom on. She notified me & my sister that they were taking her to the hospital. She went to a hospice facility in kings mountain & died on [date removed]. Hospice facility was wonderful throughout the night.

My brother had a great experience at the Bungalow & they quickly transitioned him to going home.., getting him out of Mercy Hospital was the best thing we ever did.., it was expensive to do because the VA didn't pay but it was well worth the cost & probably saved my brother's life...

The staff is wonderful. My father is safe! Yes, we would recommend this community to other families!