Parallel Management Group

I have been very unhappy with my experience at Brookdale. This facility, in my opinion, is not trained to take care of dementia patients. You have to talk to dementia patients differently, you cannot tell them they know better because if they did they wouldn't be where they are, you dont argue with them, they don't know the difference, you have to have patience. I am moving my husband within the next few weeks. The caregivers are expected to do too many different jobs therefore cannot take proper care of the residences. My husband needs completed care, he cannot walk, talk, (he is in a lift that needs two people to put him in it) and last night it took two aids almost an hour to toilet him and get him down to supper, The facility was short staffed last night which is the norm, therefore other residents not getting the help needed. I could go on and on but enough said. Thank You

Our experience was awful. The administration was rude, turnover in staffing was horrible. There was no value to their care. Their whole front office staffing changed with in a month of our family member moving in. You couldn't get a hold of anyone at the facility after 5:00pm. Our family member laid in bed for 2 day not eating or drinking. All of her food trays were still next to her bedside. Was very gravely when we found her. She had an uti that had gone septic. No notification that she wasn't doing well.

Sorry this was a disaster and if I had to do it again it would be somewhere else. This place did not look in on the patient as advertised. Place is clean and seemed to have activities. This was an entirely a bad fit

My husband went to Brookfield when I coul no longer handle him at home. He had Alzheimers. The Covid pandemic had just started and I was not Allowed to see him. The first time I could, it was behind a glass door. I saw a very clear black and blue hand print on his upper arm. When I told staff I was told [name removed] did not want to take a shower and they would look into it. I never heard any more. Staff continued to try to give him a shower until one day he lashed out and bit a caregiver. He was then sent to the psych ward by ambulance for 2 weeks for observation. When returned to Brookfield, [name removed] went into someone’s room and took a banana. He was sent back to psych ward and we were told he could no longer come back to Brookdale. We found him another place and never had any trouble there. I was current with my monthly payments and was all paid up by the 1st of the month. Several weeks later. I was told I needed to pay $[removed]for the months activity fee. This was something new they just started. I said activity fee was never in my contract and Bill was long gone from Brookdale. After going around and around I finally called Ombudsman and they handled the case I could NEVER recommend Brookdale to anyone. The administrator is in my opinion, very ridged and hard to deal with. The staff is not trained well My husband has been dead now for 1 year. Doing this review has brought up memories of these and many more things that happened. It has been upsetting for me to remember it I hope it will be helpful to you and others seeking a good place Brookdale is NOT one of them

We toured with Brookdale Delta and there were many things that we did not like that we saw. The rooms were small with very little accommodations to have visitors or family. We also only saw one staff member while we were walking around. This facility is a lot more expensive and they have a large one-time community fee to pay up front.

Place was poorly ran and cleanliness was an issue.

This was the wrong place for my mother. First, they said stay away for 7-10 days. Said they would adjust her Medicine, never happened. Said they would use foam boots at night for sore on her heel, never happened. After a week, she had no clean clothes. Said she needed a hospital bed after one week, never happened. But after 10-11 days, she fell/rolled out of bed and broke her hip. And as they waited for the ambulance at 4:00AM, they supposedly got her dressed so she would look good with broken bones in the hospital. On the day before she fell out of bed, she was sitting with other patients in the living room in pants and a camisole, cold. No clean clothes. In fact, they only found her clothes today (Friday), 6 days without clothes. My mom didn't need them anyway, since she was in the hospital, and today went into hospice. So no, it didn't work out very well.

My dad fell and hurt himself. They took him to the ER and they called to tell me he had fallen. The facility did not even call me to tell me what had happened. I confronted the manager and she said she called my son and I looked at his phone and they did not call. Anytime I went here they never wore masks. My dad was not happy here and so I moved him into a new facility. I asked them to pack his belongings so I could pick it up and she said she would call when it was ready. By Thursday I had no call so we drove by and all of his stuff was in boxes covered in snow in the front yard. Half of the clothes were not even his and no valuables were given back. I would never recommend to anyone.

Looks nice from the outside, new construction, nice setting... But poorly ran. Inadequate staff, poor communication. Mental health went downhill and massive weight gain. No excersise, activities or outings provided. Suppose to have med management, light house keeping and laundry... Didn't happen. Can't stress enough the lack of communication.

Setting is very impressive. Daily menus are nutritionally void and staffing is always a serious concern.

Setting is nice. Meals are not to dietary standards and they are frequently short staffed. Will be moving our loved one due to these issues.

i have read the reviews that are posted and it really makes me angry. I am sure that most people have a great experience, however, there are some that do not . My aunt had an accident in the middle of the night and they charged her an ADDITIONAL $50 to clean her up. So your telling me if she didnt have it they would of left her like that all night? I understand their are various packages that people are under, but I am pretty sure that common human decency should trump whatever package someone has. They also threatened her that if she didn’t stop pushing her call button- they were going to charge her for that too. The claim is they are about their residents, but it appears to me it’s more about how much money they can get out of someone.

I posted a review in July 2014. I have become very disappointed with this facility over time. I have talked to management/staff/corporate/regional management and got no where. My dad liked the residents and the staff that assisted him. He (and I) are disgusted with the food. He started eating grilled cheese sandwiches NOT because it was his decision as management advised me. It was because the food was practically inedible. They have been informed that he could not eat cooked tomatoes. Still they wouldn't take a portion out for him before they added the tomatoes. Even the grilled cheese sandwiches were burnt quite often. I have watched many residents hardly touch their meals, and watch staff throw away 3/4 of what they served. I could go on and on. If you choose this place and find your parent become despondent over this issue, you've been warned. Can your parent eat lentils? navy, black or other beans? Chili powder, curry powder? Chicken I can't even cut? My dad is no longer at this facility.