Parallel Management Group

Maple Heights Retirement Community was a very nice community. The accommodations were very nice. The people were great and did their best to try and take care of my loved one. It ended up that he needed a more secure facility. I wish they could have provided me with a statement I needed so that I could gain POA sooner and get him into a proper facility. But due to legal obligations that I don't fully understand on their part, it turned into quite a lengthy process.

I like the care here for my mom. We like that the staff is caring and helpful. This community is very clean and attractive. The meals seem to be appealing to her needs. They do offer a lot of activities. We would recommend that families take a tour for a care of their loved one.

I was very impressed with my tour of this community. Everybody was very kind and friendly. My tour guide was very kind and informative. They were great with their follow up. They even offered me a nice sweet deal. It was a pleasant tour, this is a nice community.

This facility is very nicely decorated. It is so inviting when you walk in. In addition, the grounds are beautiful and. The staff is very receptive and eager to help. It seems like a very nice place all in all.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. However, I don't think the care was the best match for what my loved one was needing at the time. Overall it seems like a nice place, and is definitely worth a look!

I loved the director here. I thought the people here seemed very happy. But the facility was old and really needed updating. The units were probably the largest apartments I had seen. The administration knocked my socks off. But the elevator was really old and rickety, and was scary. There also weren't any outside grounds.

My loved one has only been here a short time, but so far everything seems to be going well. I was very impressed during the tour with how nice the facility looked, and how clean everything was kept. The staff is friendly and professional, and they seemed to have a good variety of activities for the residents.

This place looked GREAT! It was bright, cle open. I was able to schedule a tour during dinner. The food was tasty and the restaurant style dining was nice. Each resident has a dedicated table with dedicated waitstaff so they become very familiar with their eating habits. The apartments were REALLY apartments (not rooms) and they were very nicely appointed. I would love to have my dad live here. I gave it only 4 stars because it's a bit expensive.

I toured this community when I was looking into care options for my loved one. This was a very nice looking place! The facility itself is lovely, and very clean and well kept. The staff were all very friendly, and happy to answer any questions I had. However, my loved one was having a lot of issues with falls, and I felt that she would probably do better in a smaller facility where there would be less walking, and she'd be more likely to have someone with their eye on her all the time.

I toured this community when I was looking into care options for my loved one. This was a very nice looking place! The facility itself is lovely, and very clean and well kept. The staff were all very friendly, and happy to answer any questions I had. However, my loved one was having a lot of issues with falls, and I felt that she would probably do better in a smaller facility where there would be less walking, and she'd be more likely to have someone with their eye on her all the time.

We toured this community when we were looking into care options and Maple Heights was a very nice looking place overall. The staff were friendly and helpful, the apartment we saw was clean and well maintained, and the surrounding area looked very nice as well.

Overall I'm very pleased with how things have gone at Maple Heights! It's a very nice looking place, and everyone has been very very friendly! They really welcomed my Mom with open arms. They've got a good variety of activities, and a great meal service as well! The only real issue I have is that they really need more elevators, things can get quite backed up during busy times. But overall they do an excellent job here, and I would highly recommend it!

Mom has adapted well to assisted living in part due to the care of the staff. Lance does a tremendous job with the activities he organizes; Mom wishes more of the residents took advantage of them. She loves the reading of the newspaper and she likes the shopping trips but wishes that they would go to smaller stores (Dollar Stores)sometimes rather than the big box stores (a little overwhelming,) The food is okay, but she wishes it was a little spicier and that the coffee was caffeinated! (She knows however that they are trying to juggle a lot of diet restrictions.) On the negative side, we got the billing confusion straightened out after worrisome number of days. And she wishes some of the residents would not complain so much - but the staff can't control that. Over all, I think she is pretty happy there!

I really want my Mom to move here when she is ready.

The personal spaces could be kept a little cleaner, the overall public areas are kept pretty clean. They have plenty of activities, my loved one chooses not to participate. The food seems to be fine. I would like to see them be a little more prompt when a call is put in. We liked the location, and the fact that they had a full time medical staff onsite. Some of the aides could be trained a little better.

Very bright, clean and common areas inviting. Close to work.

Requires separate in home care. Pleasant and active staff. Happy residents. Very clean facility. The director of the facility is on the Alzheimer board.

Not a proper fit. Mom needs more services.

I was impressed with what I saw. The rooms we nicely decorated and welcoming. The companion room was large with an architectural design that offered privacy for both occupants. There were several family gathering places. The planned activities were varied. The problem is the cost. The basic rate is reasonable, but all of the services are el a carte and the upfront community fee is equal to one month's rent which is extreme! Mom would come in (according to the present assessment)at the highest level. Every time she needed something, there would be a price tag on the service. We can't afford this place.

Hi Rise! The director was very caring & professional. Place shared her personality.