Otterbein Senior Lifestyle Choices

The food is great and the servers try very hard to please everyone as does the kitchen staff. The grounds and hallways are always well-kept and welcoming. The staff is friendly. This is the only facility that we looked at that would take Medicaid Waiver. The bathrooms are way too small to bathe in for elderly residents. The caregivers can never be found quickly. Very few of them seem to exist. The laundry staff is awesome! You couldn't ask for a place that has more activity areas and each is outstanding. Pricing is good as long as you don't expect caregivers checking in daily.

Beautiful facility and location is nice if you want to stay in Ohio...... we don’t think we will because of the weather.

No one was there. We drove around the community and we liked the outside of the patio homes and ranches, but do not have any additional information. The inside of the area where the nursing/assisted living had odors. A few staff around that were friendly enough; we saw very few residents.

Took a while for someone to return my call. They have no 1 bedroom apartments for Assisted Living, they are all studio style.

I'm okay with them. They aren't as responsive or as attentive to details as I would like. I feel like they are depending on outside help a bit much. When I toured, I felt very good and comfortable, my confidence level has dropped since we moved in. It's clean enough, there are no odors or anything. They don't keep my loved one as active I would like, though. The food is good, no issues there. The staff and everyone are very nice, and they are very apologetic when there is a mistake. I do have some concerns though.

I toured a few different communities and this one did not make a very good impression on me. The women who gave me the tour left me with the impression she didn't care for her job. I didn't get the feeling that I was welcomed. There was never any followup from the sales department to see if I had made a decision or if they could help answer any additional questions I had. I did not like the fact that any additional care or services were an additional price on top of the room rate.

my discontent with the price and my services is a is an issue right now because the different departments do not communicate with each other at times when an event is canceled we do not get notification of the cancellation and you can tell by the schedule that department do not communicate with each other because there is overlaps in the schedule. The food is not good. Example: this evening we were presented with dry spaghetti, bare meatballs and non toasted garlic bread. Alongside was a spoonful of green beans.Also one canned apricot cut in half. The facility has only one nurse on duty from 12 midnight to 8am. She is basically responsible for all the meds that are scheduled during that time period, including the independent residents!

My mother has dementia and is in Assisted living at Otterbein Lebanon. It is a beautiful place but the care is lacking. We have continually found that her room is very dirty, laundry not done, sheets not changed on her bed for weeks, food trays and trash pile up and are not taken out of her room When we try to find someone to help we usually find aids sitting around on their phones and we don't get anywhere! We are supposed to be called when a doctor sees her or orders a new prescription and this does not happen and we find out by accident. The lobbies are beautiful but the individual rooms are lacking.

We had chosen otterbein at first and well they are hands down the worst place I would take my parent as they made promises and then did a bait and switch with my mom

My mom was taken in for rehab. She went in walking but falling and came out in a wheel chair. The two showers a week were done on day 8 and day 15 at 9:30 pm. Her therapy was very inconsistent and doctor’s orders were not implemented. The long wait for help to go to the bathroom has now put her in depends. Shortage of staff does not excuse her lack of care.

My mother was in nursing for a month. Not enough help. Was not pleased at all with her care. For a retirement facility of this stature, nursing was the worst. Brought her home. Would rather pay for good care instead of payout money for awful care.

BED BUGS........ the staff confirmed it was our room, but didn't come treat it for three days... They will let you go with sponge bathes for weeks. Hygiene is not a priority here.

We visited this community while looking into care options for a loved one, and it was an absolutely awful experience, I would not recommend them to anyone based on how we were treated. The administrative staff were unfriendly and unprofessional.

There is a aid on nights on Newcomers Hall that is very round and heavy ([Removed]) is her name I think, She talks to the residents like [Removed], I was in there friday night 4-07-17 and she was screaming at a resident awful. She has been reported a number of times and they just don't care. Half of the time my mother n law never had an aid. You are better off putting your family some where else.