Otterbein Senior Lifestyle Choices

We love that there is so much to do at Otterbein Lebanon SeniorLife Community. The dining experience is really not good. However, they are short staffed which causes inconsistent quality of food, run out of foods offered.

Mostly the activity level. I am sure it is location specific, but her floor of independent living apartments is very social. But the Otterbein big activities are numerous and very well done. Mom is on a meal plan for dinners. The dining room is not very nice by competition's standards, but a "refresh" is coming early next year. Staffing the dining room is a big issue. My moms personality is very social and she took right to this style of living. She wishes she had done it sooner.

The friendliness of the staff really stood out to our family, and based on our experience so far with Otterbein Pemberville we would recommend this community to other families

I feel that my parent is safe here. The community itself is old and needs some updates. However, I feel that she is being taken care of and I have peace of mind that she is there. They have a lot of activities however, my loved one is more private and with her hearing disability she does not do well in groups.

Overall I am pleased with this community. The community is neat and clean and the staff is very friendly. The food is really good and they have started backup activities for the residence. I would highly recommend this community to others.

We really liked the different levels of activities that were available as well as the accessibility of various levels of services. This seemed to be a very close knit community. The rooms they offer for the residents are extremely nice, well thought out and it is not to much and not to small.

Our move in was not without problems. Our storage area was filled with bins we have no idea who they belonged to. However we were allowed to move them to another area so that we could use ours. Our guest room (where we stayed the first night) smelled very strongly of "dog". The previous guests evidently had a pet there and the cleaning people did not clean properly. It took forever to get someone to respond to our issues. 1. Additional shelves for storage, 2. light bulbs that were burnt out. Since we've been here almost three months now, things have smoothed out and we have resolved all of our issues.

Very nice place. Lots of activity. Residents were very active playing cards and dressed nicely, laughing and enjoying each other's company.

We toured a few different communities and this one gave us the best feeling of being in a community versus being in an institution. My mom loves living here she is making friends and doing activities. She is liking the food I haven't heard her complain about anything. The staff is very friendly and accommodating. We would recommend this community.

My sister toured this facility and was very happy with everything. The cost is fair and she really liked the information that she received.

Cathy visited on Tuesday. She liked it especially the location

I was very impressed by the Otterbein tour. I have a lot of information to give to my parents about this community.

They had this program where you could put your money in and earn some kind of interest that was way higher than what a bank would give you. When we asked to see a contract they didn't have one for that option yet. They had to call corporate to get some of the details but they didn't even know the details. It seemed to be too good to be true, and made me nervous. We decided not to stay here.

This was a very nice looking community. It was attractive, clean, and the staff seemed very friendly. It was also recommended to us by a friend. Unfortunately it was a bit too far to be an option we could consider. Even though we didn't end up selecting this community they've been very friendly and good with follow-up, staying in touch, sending a card over the holidays, etc.

Our tour went well everyone there is so kind....and gives a big warm feeling....high consideration

We moved into a patio home at the end of May. We moved out at the beginning of November. The facility was as expected, but turned out to be too small for our needs. The staff was very accommodating, but it was not what we needed. My wife and I were just about the youngest ones there, and not by just a couple of years. Additionally, our physical condition, particularly mine, was such that we had no foreseeable need for the continuing care. The dining facilities were effectively unusable, because you need to make a reservation a week in advance and the meal times were way too early for us. The facility is too small to have typical amenities: no workout facilities, for example. Another concern was that the patio homes were not on a generator system, so a loss of power (which is a reasonable expectation on the shore of Lake Erie) would have left us dark and cold. Expensive for what you get. We bout a condo nearby with 50% more space and with a substantial savings in monthly cash flow.

They have a patio home and they come in and clean their home. Haven't had any complaints regarding that. They seem to be very happy here. Everything was fine until last week, when they were provided with a golf cart to move around. Anyone that has a patio home will get a golf cart to move around. It did not want to stop when they were in it. Other than that, no complaints.

Lately, they do not check on people at night when they pull the emergency cord for a fall, No one does an occasional check on the residents in independent living. The main building is not as clean as it used to be and many employees just don't seen to care. It is not the same as when he moved in

Downfalls are not having a pendant to call for help. There is a corded button. But dragging around a 15 foot long is just a trip and fall waiting to happen. Also, the shower area is just outdated and unsafe for anyone that has balance issues. Both times my Mom fell(not in the shower) it took others to get her help from the staff. First time I had to call the staff since she could not get them. The second time her neighbor luckily heard her screams and got someone to check on her. I think the actual nursing staff must really be strained to the max. They are extremely hard to reach on non-business hours. On a positive note. We chose Otterbein because of all the opportunities for activities. Their list far exceeds a lot of other assisted living facilities. Their lunch room is beautiful and has a lot of easy access. Their rehab area has a staff that are always friendly and helpful.

The rooms are relatively spacious. There is a nice outdoor courtyard with walking path and multiple seating areas. Food is good, but repetitive. Has been short staffed, rooms have been dirty, poor communication and follow through in the past with aide duties, medications, etc. Limited supervision of wandering individuals due to staffing and malfunctioning alarm. A lot of extra fees for necessities that are covered at other facilities. I.e. briefs, bandages, laundry, Toiletries.