Oakmont Management Group

I have a family member who lives at this place and we were fooled by the nice-looking facade. The caregivers do not know what they are doing, and the activity department just lost their most talented team members. This place has been going downhill ever since Oakmont took over. The only nice thing is the nice-looking building and the patios.

Every time I go to visit, I am surprised at what I see.. a resident that cant get out of bed threw up on the floor around 8 am this morning.. I went to visit at 6pm and it was still on the floor . seems that they pass the buck quit a bit. dirty diapers pile up in the small trash can . The rooms get stinky and its not fair to the resident to have to smell it all day . The rent there is pretty pricey...the whole place looks amazing when you first come in...BUT don't let that fool you...once you move in you'll see its not what you get..in the interview they made it sound like the best place to be..im learning that isn't so...the resident hasn't been out of her bed in more then 2 months not even for a shower...the people in charge have been told ..but nothing ..tonight I took photos of the throw up on the floor and the kitchen wall with junk on it and the refrigerator was full of rotten food as well....that amount of rent, it should NOT be like this. just wanted other families to be aware...

The cost is too high for too little of service. I would say to not go to this community because we did not like it for our loved one. The people are very nice its just they don't have enough bodies to do all of the work that is needed at this community. They don't have enough staff to be able to have activities with the residents. There is no one around to do things or even take them on a walk if they wanted.

I went with a friend to visit her mom at Ivy Park at Otay Ranch. The building was clean and so spacious. But when we went inside memory care, the residents smell. My friends moms diaper was so wet. Their caregivers were just sitting there doing nothing. And to my surprise, they were just sitting at the dining room. One of the lazy caregivers told us that they are not allowed to sit at their living room which they used to. My friends mom has been there for years and I haven't seen and smelled her so badly. She used to be clean. My friend asked the caregiver to change her mom's diaper. If we didn't visit her, she would be sitting on her wet diaper the whole afternoon. I am sure the management knows what is happening or they don't care at all.

This facility may be new and beautiful, but it is deeply troubled stemming from a lack of leadership, frequent management turn-over, a lack of staff training and temporary staff that hasn't been fully vetted. Fall monitors were not functional, nor were the emergency pendants until 10 months after the facility opened. As of this date - [date removed], the state has sited their memory care unit with 12 type A citations, which are the most serious, and 19 type B citations. Now they are applying for a new license, which will remove all prior citations, and consumers won't see a 3 year history of all citations unless they officially request a report from the CDSS (California Department of Social Services) My family was afraid for my mother's safety every single day she was there.

My L.O. Lived here, they are all for profit. They spend all of their money on a beautiful building, on marketing, and on a decent chef. Don’t be fooled, both the assisted living community and the memory care Traditions have awful care. Untrained care staff, horrible communication, medication mishaps, unsafe environment. The turnover rate is as ridiculous as their care costs. Save your family member and do not place them in this building. Look online at the department of Social services to see valid and substantiated complaints for yourself.

I went to this community to see if this would help with my loved one and her care. When we first got there it was a good property and the assessment was done on a point system. My loved one was assessed on a level that stated that she would need two people for her care needs. I was asked to bring in all of my loved ones items that she needed for her room and to stock up everything that she would need. During intake we went through everything and the expectations for them as well as me. Once my loved one moved in whenever she would need something her roommate would have to go let them know that she needed something and it just did not sit right me. My loved ones doctor came in and found her on the floor with everyone around her and they had to go to the hospital. My loved one was in a chair and fell out and we were told that they could not use seat belts on the patients. The people were not engaging and I feel like they were overworked. This could be a really good community but this was just not a good experience. I removed my mother and brought her home and things are changing. If something looks good on the outside be sure to make sure that it is just as good on the inside.

Our experience could of been better, they were going from one management team to another. In brief if your loved one is fully functioning then assisted living is a nice place to be for a reasonable price. However if your loved one has any type of moderate care needs - such as mental health issues, they should immediately be placed in memory care. Our loved one was diagnosed with dementia and was placed in assisted living, because of that they did not get the adequate care needed and specific needs were not met. After speaking with the team, they apologized for their mistakes and admitted their faults which we appreciated.

I was disappointed about the assessment of my loved one and how they evaluated my loved one with a nurse at the hospital that only cared for them for a couple hours. Due to this assessment the cost doubled for care for my loved one.

After just a few days of having our loved one there we pulled her out immediately, there was no care there whatsoever. Our loved one was not bathed, put into new clothes, teeth brush or hair brushed during the few days. We got so caught up in the physical layout that we completely looked over the quality of care. They were short handed so they would hire new inexperienced staff who were very nice but had to knowledge on how to care for the elderly.

Oakmont Whittier is a beautiful façade that covers a world of incompetence. Aside from wonderful and loving frontline care givers and meal servers, Oakmont looks like a 10 in the brochure and slick sales presentation, but is a Zero in walking their talk. My sister and I were looking for a transition facility for our Mom for a period of 30-days from a skilled nursing center so she could rebuild her strength before returning home. She required assistance in getting to meals and events, which the floor caregivers provided. She required shower monitoring, which these same caregivers provided, but with a maximum of 2 showers a week. But the main concern we had was medicine management. Daily calls did nothing but remind this incompetent staff to do this job, and on day 6 my sister switched Mom to dispensing her own meds. Food too rich for seniors, accounting is a total nightmare! Directors don't return calls or emails. Go Anywhere Else and save your money!

I would recommend you make sure you know their policy on care and medication. Their policies weren't what they told me at the beginning. My loved one didn't like the food, and there was no menu or options. The same food was offered to all residents and they don't accommodate special dietary requests.

Coming here was the worst mistake I have made. The staff are told to rush and often times we are ignored. My daughter is getting me out and I am blessed to be able to leave. We tried working with the coordinator of care but she is as phony as they come. It was all lies from the start. A dear care manager who recently resigned let me know that that the coordinator brought certain employees from another home and apparently they were all fired or forced to leave due to their terrible attitude. I hope this place gets new management soon.

It’s not a place I would recommend I know it’s new but by now it should run much better than this the Director isn’t much help the food I would Rate about a 3 out of 10 The service in the dining room is very poor they do have a couple of good servers but one is leaving if you want meals to last an hour to an hour and a half this is the place to eat

Beware. Do your homework. This company is currently in a large civil lawsuit and judgement against them. In our case, they attempted to increase my mother's care fees to a ridiculous level without justification. We were forced to move our mother. We did not have an issue with the care staff, as most seem compassionate and caring. Our issue is with the greedy corporation that is less concerned about the residents and appear to be more concerned with profits. You have been warned.

Don’t put your loved ones here. They are mean and Uncooperative. You’ll never ever be able to visit them either !

Liars and deceitful. Understaffed, mom was neglected. Thank God we moved her.

BE VERY AWARE OF SIGNING A CONTRACT WITH THIS COMPANY! We were planning to move my dad into this campus last year but due to COVID it couldn't open and we had to find another place. I would have positive things to say about Oakmont if it weren't for the fact that they owe me my refundable deposit of several thousand dollars and refuse to return it to me. I have reached out repeatedly with absolutely 0 response. I am obviously upset that my money has gone missing, but in addition, if this is how this company manages money I would NEVER trust being in a long-term financial relationship with them. Please take this into consideration, if you have enough money to afford this place maybe you are not worried about unfair financial practices, but really who knows what else might be mismanaged. I'm not sure if it is just simply oversight or if I'm being downright scammed, but either way it's inexcusable that my multiple calls and e-mails have been completely ignored.

When my mom moved in she was suffering from arthritis but able to walk with a walker. Her condition worsened until she could only stand and pivot with assistance. Oakmont staff wanted to use a hoyer lift to transfer bc they were concerned about falls. Mom did not want to lose the ability to stand but finally complied. Oakmont transferred her using a lift for ~2 mo before issuing a 30-day eviction notice saying she exceeded their care abilities. They kicked her out for being reliant on a tool they asked her to use. The agreement states Oakmont provides "assistance with bathing, grooming,... ambulating, toileting and transferring." It does not say that they won’t use a lift. We asked them to reconsider. They would not. I noted COVID makes finding a new facility difficult & requested 15 add’l days to move. Oakmont refused. Their lack of empathy & flexibility was astounding. I don't want anyone to undergo the hardship, stress, & unexpected cost of moving out we had to endure.

There was not enough staff members to residents, and the management is not good. We have nothing good to say about this community. Walking in, it looks like a nice place, but when you get into the internal of the community it is like hell on earth. Only good thing we can say, was that it smelled good when they baked cookies.