Oakmont Management Group

Our experience could of been better, they were going from one management team to another. In brief if your loved one is fully functioning then assisted living is a nice place to be for a reasonable price. However if your loved one has any type of moderate care needs - such as mental health issues, they should immediately be placed in memory care. Our loved one was diagnosed with dementia and was placed in assisted living, because of that they did not get the adequate care needed and specific needs were not met. After speaking with the team, they apologized for their mistakes and admitted their faults which we appreciated.

I was disappointed about the assessment of my loved one and how they evaluated my loved one with a nurse at the hospital that only cared for them for a couple hours. Due to this assessment the cost doubled for care for my loved one.

After just a few days of having our loved one there we pulled her out immediately, there was no care there whatsoever. Our loved one was not bathed, put into new clothes, teeth brush or hair brushed during the few days. We got so caught up in the physical layout that we completely looked over the quality of care. They were short handed so they would hire new inexperienced staff who were very nice but had to knowledge on how to care for the elderly.

Oakmont Whittier is a beautiful façade that covers a world of incompetence. Aside from wonderful and loving frontline care givers and meal servers, Oakmont looks like a 10 in the brochure and slick sales presentation, but is a Zero in walking their talk. My sister and I were looking for a transition facility for our Mom for a period of 30-days from a skilled nursing center so she could rebuild her strength before returning home. She required assistance in getting to meals and events, which the floor caregivers provided. She required shower monitoring, which these same caregivers provided, but with a maximum of 2 showers a week. But the main concern we had was medicine management. Daily calls did nothing but remind this incompetent staff to do this job, and on day 6 my sister switched Mom to dispensing her own meds. Food too rich for seniors, accounting is a total nightmare! Directors don't return calls or emails. Go Anywhere Else and save your money!

I would recommend you make sure you know their policy on care and medication. Their policies weren't what they told me at the beginning. My loved one didn't like the food, and there was no menu or options. The same food was offered to all residents and they don't accommodate special dietary requests.

Coming here was the worst mistake I have made. The staff are told to rush and often times we are ignored. My daughter is getting me out and I am blessed to be able to leave. We tried working with the coordinator of care but she is as phony as they come. It was all lies from the start. A dear care manager who recently resigned let me know that that the coordinator brought certain employees from another home and apparently they were all fired or forced to leave due to their terrible attitude. I hope this place gets new management soon.

It’s not a place I would recommend I know it’s new but by now it should run much better than this the Director isn’t much help the food I would Rate about a 3 out of 10 The service in the dining room is very poor they do have a couple of good servers but one is leaving if you want meals to last an hour to an hour and a half this is the place to eat

Beware. Do your homework. This company is currently in a large civil lawsuit and judgement against them. In our case, they attempted to increase my mother's care fees to a ridiculous level without justification. We were forced to move our mother. We did not have an issue with the care staff, as most seem compassionate and caring. Our issue is with the greedy corporation that is less concerned about the residents and appear to be more concerned with profits. You have been warned.

Don’t put your loved ones here. They are mean and Uncooperative. You’ll never ever be able to visit them either !

Liars and deceitful. Understaffed, mom was neglected. Thank God we moved her.

BE VERY AWARE OF SIGNING A CONTRACT WITH THIS COMPANY! We were planning to move my dad into this campus last year but due to COVID it couldn't open and we had to find another place. I would have positive things to say about Oakmont if it weren't for the fact that they owe me my refundable deposit of several thousand dollars and refuse to return it to me. I have reached out repeatedly with absolutely 0 response. I am obviously upset that my money has gone missing, but in addition, if this is how this company manages money I would NEVER trust being in a long-term financial relationship with them. Please take this into consideration, if you have enough money to afford this place maybe you are not worried about unfair financial practices, but really who knows what else might be mismanaged. I'm not sure if it is just simply oversight or if I'm being downright scammed, but either way it's inexcusable that my multiple calls and e-mails have been completely ignored.

When my mom moved in she was suffering from arthritis but able to walk with a walker. Her condition worsened until she could only stand and pivot with assistance. Oakmont staff wanted to use a hoyer lift to transfer bc they were concerned about falls. Mom did not want to lose the ability to stand but finally complied. Oakmont transferred her using a lift for ~2 mo before issuing a 30-day eviction notice saying she exceeded their care abilities. They kicked her out for being reliant on a tool they asked her to use. The agreement states Oakmont provides "assistance with bathing, grooming,... ambulating, toileting and transferring." It does not say that they won’t use a lift. We asked them to reconsider. They would not. I noted COVID makes finding a new facility difficult & requested 15 add’l days to move. Oakmont refused. Their lack of empathy & flexibility was astounding. I don't want anyone to undergo the hardship, stress, & unexpected cost of moving out we had to endure.

There was not enough staff members to residents, and the management is not good. We have nothing good to say about this community. Walking in, it looks like a nice place, but when you get into the internal of the community it is like hell on earth. Only good thing we can say, was that it smelled good when they baked cookies.

The residents are well taken care of. Care staff is always helping going above and beyond. The building and my mom's room was always clean. The front line staff is the ONLY reason this place runs well. Management is horrible. They are not transparent and always give you the run around. The nurse never comes out of her office and didn't know who my mom was by name. Staff always looked overworked and tired but still provided excellent care. During the pandemic lockdown they still did tours and let family members in if they were on the director, [name removed], good side.

Just received 2 ambulance bills from City of Escondido for my father that was a resident at Felicita Vida. They totalled over $4,000. Felicita failed to provide them with my father's insurance information and therefore he was billed personally at the facility where he no longer resides. Again, he was there in June, 2019, for only 5-6 days and spent 2 of the evenings in the emergency room because of Felicita's inability to take care of his dementia related problems. So the City just sent the bills for JUNE to my father personally at Felicita Vida. They in turn crossed out the address and forwarded them on to the family. They still have all his medical information, so why didn't they provide this to the City either now or when the incidents happened? Another example of poor organization and run facility. Please be aware of the inability of their care regarding dementia related patients. They are not trained nor staffed properly. My father is currently residing at Silverado Memory care in Escondido and is doing wonderful. ALL of their staff are completely trained in memory care and dementia related patients and treat everyone with such compassion. He is happy, well fed, clean, and engaged. Remove review 1.0 star rating 7/19/2019 Previous review This facility is better suited for someone only needing assisted living. If actual memory care is needed due to dementia, especially if your loved one has any type of outbursts, please take them to Silverado Escondido Memory Care Community in Escondido, CA. All of the staff are fully trained and equipped to handle even the most difficult of patients. Please keep in mind, anyone with dementia has no control over their actions or thoughts. Felicita Vida does not have the staff or training to provide the care of a dementia patient. After my father being there less than one week, two evenings in a row I was called at 2am and said they were sending him to the emergency room because of his behavior. This was after they said they could handle any type of dementia patient. They suggested Silverado Escondido Memory care as a better place for my father. Silverado is expensive, but your loved one will have the best of care and treated with love and compassion. For your loved one's sake, find a way to afford it and avoid the stress and confusion on them being sent to the emergency room and then eventually being moved to another facility. I no longer lay awake at night worrying whether my father is being treated well and is safe. Read less

Run down, rumored to be having labor troubles and health violations.

If you are in your 80s and on the way to living in the mentally assisted facilities this place is great somebody younger than that and has mental capacity to know what is happening to question the quality of the food it is impossible to stay there especially at the prices they charge

This place is terrible. The management is terrible and there are residents leaving left and right. The director has no business holding the position. They take no responsibility, they just give you verbal words and there’s no follow through or back up. Just as one example, something happened with my loved one where they wound up in the hospital for 6 hours alone. We gave them 4 different numbers and they only contacted one and left a voicemail that wasn’t received until early the next morning. We tried to talk with management about it and all they said was “we’ll look into it and get back to you.” My loved one has lost a significant amount of weight since being there as well. They said they would be monitoring my loved one’s weight while they were living there, but they never told us about the weight loss because they never monitored it. I told them about my loved one’s inability to eat hard foods and it took them several days to get food that my loved one could actually eat. The facility has a huge turnover rate and they’re always short staffed. Anytime I try to make a complaint or voice my concern, they don’t do anything. It all just gets brushed under the table. That I know of personally, there are 3 residents that have already left and 2 more that will be leaving. The management there shouldn’t even be in charge of dogs, they don’t do anything. The place is awful and I feel horrible for the residents that are still there.

Unfortunately I would not recommend this place to anyone. There have been 5 Executive Directors in the last 4 years my mother in law has lived there! This community is managed poorly from the corporate level and with the exception of a few people, the staff is in constant turnover. Food quality is not good as chef's keep leaving Sunrise. Elevators are constantly broken and the fire department is always over to "free" either a resident or guest from the elevators. Not enough staff especially after hours to even open the door when a resident returns after 8 pm from an outing with family. It's clear that the organization is not willing to invest in the property or it's staff yet Sunrise keeps raising the rates every year. They are not interested in your loved ones...just your loved one's check!

Do not place your loved one here. The care was ok a few years ago . 2016 everything changed. There is no communication and the administration is only interested in making a profit from your loved one. The leadership cannot manage the place. Large turn over so the care for your loved one suffers drastically. They forget to take them to meals. They mess up their medication. Their healthcare decreased. They do not call when there is something wrong with a loved one till it's to late. The nurse staff does their best but the administration is unorganized and the person in charge of caregivers has no medical or leadership back ground. The room smelled of urine often and the carpets never cleaned. You pay a lot of money for a nice room and the basic fixtures and water / toilet doesn't work. The food was good a few years ago but in 2016 the food was like TV dinners. Several times our loved one wasn't brought to their meal and when ill wasn't offered food. I saw several times the residents being left outside and caregivers complaining about having to spend time with the residents. The caregivers/staff could be often found standing or sitting in main areas chatting with each other instead of caring for the residents. I could hear their call buttons go on and the staff would laugh and say they will get to it later. Seemed that this year the over all Staff became very unhappy and their work ethics changed. They just didn't want to spend time with residents and work to make their lives enjoyable. I am thankful I no longer have to worry about my loved one anymore. In a much better place .