Northstar Senior Living

Nice facility, friendly.

We pulled up for our tour and the outside appearance of Pacific Senior Living Woodmont was terrible. We had to drive around many pot holes ion the parking lot and when we were walking in, the shrubs were all overgrown onto the walkways so we had to walk around them. It just did not seem very well kept. We were not the biggest fan of the interior either, it felt a bit dingy.

Supervisions are not to good need more staff better training for staff working with memory care patients. The one good thing I will say is the food is very good ,one thing I have noticed is there are to many family and friends working together.

Where do I start very pleasant environment. To much rotating staff day shift vs night shift. No one keeps track or relays info to next shift. Not enough dementia patients occupied or active need more PT programs. However, better than some other local communities.

My husband was in Summerfield five months, less a week. Over that time I had to ask for showers, depends, to find his shoes, and also his walker. I had to take his clothes home and wash as he would not have clean clothes when I would visit him. Some of the staff were so good and others should not be working there. Understaffed and uncaring. During the few months there, my husband fell seven times and was taken to the ER every time but one. The last fall he died in the hospital a week later. I haven't been able to sleep well since his death, as I should have taken him out before I did. No, I can not recommend this place.

I removed my wife from Summerfield of Fresno. They are very badly understaffed. Some excellent caregivers. Some unqualified. They consistently make errors in the giving of important medications.

This seemed like a great place for my stepmom when we first arrived, but we quickly learned it’s not the best place for someone unless they have minimal needs. My stepmom was on the 3rd floor. The elevator broke and wasn't fixed until a week later, so she couldn’t go down for food or activities until it was fixed. Broke a couple more times for a day at a time. The power went out from a storm and the back up generator did not work, so she temporarily ran out of oxygen. I received a call about noon on a Sunday that she wasn’t very responsive and wanted to know if they should call 911. I was shocked learning she had been this way since 8 am and just reacting . She ended up having to go to skilled nursing and we were notified a couple days before her release from the skilled nursing that Villa De San Antonio would not accept her back, as they felt she needed more care from a smaller facility. We were not told by Villa de San Antonio which was beyond disappointing.

Overall, I feel my mother is safe there, but I would recommend looking at other facilities even if the price is a little more.

[name removed] has fallen and had to be taken to Emergency room 3 times. Mom has to wash his clothes as his Depends have not been changed. Not getting showers regularly. He does seem to have settled in but concerned he keeps falling. MD requested he uses the walker but is missing at this time.

Sadly, I would say probably do not place your loved one here unless you do memory care. There aren't many activities that are inclusive for people with disabilities. The only happy hour and fun is for an hour on Fridays. There is no safe walking route for the residents except for walking around in the parking lot. I picked this place because it looked clean and bright. I thought it would be better to be honest

Toilet appears to have not been cleaned in the entire time my father has been in the facility and the sheets had not been changed. Floor dirty, sink dirty and other residents constantly opening his door and walking in confused and lost. Father in same clothes everyday I was there. I asked for a cleaning/showering schedule and got nothing. No one will return your calls and impossible to speak to your loved one. They are nice to speak with at the time, but afraid all for show. Saw no stimulation or activities and father seemed ignored due to others needing more attention. Concerned and need to move out soon.

My husband was a brief patient at Pacifica Woodmont. He was only there one week before he passed away on March 28, 2022. I received a called from Pacifica shortly after, telling me that I would be receiving a refund in about a month. Needless to say, I haven't received a refund or am I able to speak to anyone other than the receptionist. The financial person is always in a meeting or the facility itself doesn't answer. I have been promised that my call would be returned but that hasn't happened. As far as my experience with the facility itself, my husband was only there a week so I didn't have much interaction with the staff. He had advanced dementia and was unable of communicating so I really don't know how the care was. As far as I know, I have no complaints about his stay.

Personally I would not recommend Pacifica based on our experience. There is no communication, I would make phone calls and no one would return the calls. I would email and no one would return the emails. I did not feel like my concerns were being addressed and they never followed up with any issues I brought to their attention.

The facility looked very nice, but they were not prepared even though they knew that I was coming for my tour and had an appointment. Nothing was available.

They say one thing and do another or nothing.

In the beginning it was fabulous, they took such good care of our loved one, we were so happy to have found this community. However, when new management took over things declined rapidly. The service was terrible, the communication was lacking, it took them awhile to get back to us. They just were not very accommodating at times and seemed to make excuses for things.

The director is very unfriendly, very business oriented, and only cares about money. I don't think she is well trained in some aspects needed in memory care. However, the caregivers and nursing were all friendly and tried to do their best but the new director came in, she cut down the staffing and that resulted in not enough staff to care for the residents. The new director also changed the rent , two months later, the director asked my loved one to leave because of money, and due to transfer trauma she passed away within two months.

I have tried to work with management to address their deficiencies but get a lot of platitudes with little change. The food has become unappetizing and nutritionally questionable. Care staff are responsible for serving meals, laundry, loading dishwashers and general room tidiness. This leaves little time for resident care with their perpetual shortage of staff or failure to schedule adequate staffing. Some of the deficiencies that I have noted are: multiple times leaving an incontinent resident up overnight in their wheelchair, multiple failures to provide a meal when the resident has not been taken to the dining room, allowing crucial medicines to run out, finding my loved one soaked in urine with saturated pads halfway up their back(multiple as well) and failure to inform the family of falls. They received a 2 and not a 1 because most of the staff really do care but are not given the resources to perform at the level that they aspire to. At this time I would suggest looking at a different placement for your loved one.

They have not lived up to our expectations. What we were led to believe, was not reality. In the 5 months that mom has been there, she has fallen several times...broken nose, broken knee cap, sprained wrist, and had food poisoning at least once (may have been more but no one would say for sure). There does not seem to ever be enough help in the common areas and not enough activity time to keep the residents occupied during the day. Most of the time when we arrive to visit, we cannot find any care staff in the immediate area of where they leave all the residents and most of the time the bedrooms are locked so even if the resident is able to take themselves to the bathroom, they could not get in to use it. Many times, the place smells so bad you can't bare to stay and visit!

My husband was at Pacifica for a week for respite care in the memory center. He was okay for 3 days but then wanted out and was violent. His doctor ask what the trigger was and I went to Pacifica three times asking about documentation leading up to the incident. First I was told that they did not document. The next times I was told that they sent documentation to the state but I was not able to get a copy. The cost for the week was $2000