Northstar Senior Living

I was previously a resident at Villa de San Antonio. The meals and the menu were excellent. The dining room staff were excellent, their efforts were much appreciated in making sure that you didn't dine alone. The housekeeping seemed to always be on the defensive, not friendly at all. I was in Independent Living and I expected to be seen as a full functioning adult and human being...intelligent and able to function independently. I see aging as a natural progression and expect to be treated with mutual respect. I have no idea how they can improve since I didn't like their mindset once I had moved in. I signed a form for no one to enter my room unless I was home, but they came in anyway. I was also required to sign a form that I would pick up after my dog (along with all other pets owners) However, very few picked up after their dog and there was dog waste/elimination everywhere. Additionally, one of the doors was always propped open, there was no key fab access to this side door and the area was not safe for me. I was very scared, always feeling not safe. Sadly, you have to move in before you see all of these things.

Sadly the place is short on help and cant provide proper care. Care helpers were not around in one area. In another a helper was reading a magazine ignoring seniors.. A wild senior was screaming like a banshee and was yelling threat. There was a scary older patient lurching around and pissed on the kitchen floor. A young male staff member said that'is normal behavior and management knows. Seniors in wheelchairs and passed out in chairs is not being active or providing memory care. A few patients looked malnourished, and unkempt. It does not fit the online profile. Definitely not a place for my mother

The memory care unit is awful. They are terrible about intake procedures. They do not care for the dementia patients well at all. I do not recommend this facility for memory care.

I personally had to assist my neighbor tenant at Sundial Assisted living back to the property. He has dementia and walked off the property because the employees do not watch the tenants carefully. This is the third time I witnessed it and others who live nearby have also witnessed tenants getting lost. Police were called twice that I witnessed, and the neighbors around the area were looking for a female tenant who actually was lost but never left the property, she was outside in the back. Do not let your family member live at Sundial Assisted living in Redding, CA, this is a very dangerous place for a dementia person to live.

This was horrible and would never place my loved one here. It felt like a looney bin.

I do not know how the other Pacifica facilities are, but we found this one to not be up to par. It was a disappointing experience for us and we were not satisfied. There was a lot that was said up front that was not carried through with during the stay here.

I went to visit at 1:30pm, and asked the front desk if we could visit in the main lounge area. [name removed], the receptionist said that area was only for Assisted Living. [name removed], the new MC Director, came to the desk and said we could. She said my friend had eaten her lunch & desert and was ready for me. I went to the MC side there she sat, with her head on her chest, white as a ghost, her food untouched. One of the aids said my friend had been "playing with her food" for 1 1/2 hours. Her food was untouched. I have pictures. I asked if we could eat in the Activity Room , she said no because food sticks to the carpet. There is no carpet in the room. The aid came in and tried to make my friend sit down and friend got hysterical;. I told the aid I could get her to sit, which I did. My friend kept mumbling that she didn't want "those ladies in here". Her head was down and her hands were on either side of her face like she was trying to protect herself. I have videos .

Great support staff. Poor management. Meds late. Food service delivery late. Caregivers amazing. But admin allows miscommunication and problems to develop due to that. Admin not receptive to family needs. Admin arrogant. Hospice concerned admin inept. Find somewhere else.

The facility is nice enough to live and the people to begin with were friendly. But they kept pushing us to sign a contract so that we would get an amount off of the first month. During that time my mother had some problems with her heart so we told them we would let them know how the appointment went and then decide. We decided that we did not need to move them and I kept the facility updated on all of this the whole time. They are still billing us even after we told them that we were not going to be moving them in. We had not moved any of their things in here or even set a move in date.

This is the worst place ever to send the elderly - they will talk a great talk but cannot live up to expectations. The food is the absolute worst, cleanliness is terrible, and the care givers do not care about the quality of care they give to the elderly. From a dirty dining room and silverware, to mishandling of medications, to slow responses when called, to even letting people lay in soiled garments because they would not take them to the restroom. I drove 16 hours straight to rescue my parents from this place. The management is more concerned about putting on a "good show" to new people, that they do not take care of the current residents. Tenants Beware!

[date removed] [name removed] called and left message to call her back. I called back at 7:30 PM and left another message for her to call me tomorrow.

Woodmont's administration staff was wonderful during our intial tour/interview of their facility and admission process. All the ancillary staff seemed very caring towards my father. However.... approximately 3 weeks in to my father's stay at Woodmont he fell & shattered his hip and required emergency ambulance transport to the local hospital. We recognized that he was at risk for falls & placed no blame on the facility. However.... not a single person from this facility called my family to check on my father's status!! Days turned into weeks, NO ONE would communicate with us - emails were not returned, phone messages were not returned. When I personally went to the facility to pick up some of my father's personal items - only the housekeeper inquired about my father's status. We eventually had to wait 90 minutes to meet with the administrator to discuss our cancellation of my father's contract & his response was a joke - he was more concerned about determining how much money we owed the facility than about my father. Needless to say the facility actually ended up owing my father $ because he had prepaid for entire month & contract was voided before 30 days! The administration at this facility turned out to be the exact opposite of what they professed to be during the prelim phase - I still can't believe NO ONE called to check the status of my father!!!

We removed our parents from this facility because they felt as if management was simply treating them, as well as most of their employees as morons. Upper management had their picks as to which residents they acknowledged, comforted, or even showed concern to. Most of the time you could find Director [Removed] along with Dining Service Director [Removed] out back smoking and running down any employee and selected paying resident. My mother informed me of what she'd overheard while exercising around the building. They had also informed me of the rate at which the Afro-American staff is terminated. I found it alarming. It seems to me that Corporate would noticed the high turnover rate and stepped in. But, no such luck. The month of August alone three of my parents friends and previous neighbors moved out too. They have loyal employees leaving and transferring to other properties. Residents with years in Heritage Woods, whom loved to call it home, leaving. Dedicated employees with more than 15 years tenure released without probable cause. Dedicated newly hired staff fired as well. What may work for some, most definitely didn't hold well with my parents.

Very old....not well kept.

They claim to be an Alzheimers facility however when certain Alzheimer's behavioral issues arise, it is my opinion that they do not know how to properly handle them! Their treatment is to over medicate the patient (in turn this landed my father in the ER) Our experience was Not what they portray to be at all!! I would not recommend this place for your loved ones with Alzheimer's/dementia. There are many stages to the Alzheimer's disease and in our experience at Somerford Place they did not do their job properly and have tried to sweep it under the rug!

Please DON'T fall for their lies! If you have dementia, you are evicted.....end of story! [removed] They DO NOT have a memory ward and they do not care about your Legacy, your dignity, or you as a person. You deal with everything ALONE as your family looks to move you after your eviction notice! [removed]

Not impressed. Most of the medical assistants are not particularly kind or attentive to the residents. I am constantly having to ask them why my father hasn't received his bath or been shaved. One aide was rough with my father and I had to complain to management. I would move him if he wasn't currently on hospice and the facility is so close to my home. I feel like i need to drop in at odd times to make sure he is getting the care we pay for. They are raising his rent $600.00/month although the care they are charging for is getting worse. They charge $2.00 per meal each day for meals eaten in the room even though my father is on hospice and has severe Parkinsons disease and can't go to the dining room. The management seems uninvolved with what is going on with the residents, however the on duty nurse is very good. If my father wasn't on hospice at this time i would definately move him and wouldn't recommend anyone waste their money on Summer Breeze.

Not impressed. Most of the medical assistants are not particularly kind or attentive to the residents. I am constantly having to ask them why my father hasn't received his bath or been shaved. One aide was rough with my father and I had to complain to management. I would move him if he wasn't currently on hospice and the facility is so close to my home. I feel like i need to drop in at odd times to make sure he is getting the care we pay for. They are raising his rent $600.00/month although the care they are charging for is getting worse. They charge $2.00 per meal each day for meals eaten in the room even though my father is on hospice and has severe Parkinsons disease and can't go to the dining room. The management seems uninvolved with what is going on with the residents, however the on duty nurse is very good. If my father wasn't on hospice at this time i would definately move him and wouldn't recommend anyone waste their money on Summer Breeze.

Somerford place calls itself asst living but it seems more like skilled nursing. Almost all the patients are in wheelchairs with walking people wandering the halls. It seems like there are too many patients per staff also. The people working the rooms seem rushed. The place also smells like pee. Some patients were yelling at people.The person selling the room acted like everything was just tine and I had a hard time believeing what she was telling me. The people in the activity area were playing a TV game where most of the patients looked bored. The person playing the game had fun but no one else. It is also very expensive. Also the place looks dirty and smelly.

They were reorganizing, it should be better now. They also have a new top person. Things should have improved. We are no longer here, the needs we had were not really an appropriate match for the community. They were understaffed and very slow to respond to the call lights. The people they hired were nice and the activities were wonderful.