Northstar Senior Living

Everyone is very kind and approachable. Excellent customer service! I just don't feel that prompt communication is made when necessary regarding concerns that the facility is aware of with my loved one. It's not until I became aware of it myself firsthand and address it to management. Then I was provided an explanation that I should have been notified a whole lot sooner. Otherwise, the activities director [name removed] is absolutely amazing with the residents, whom adore her. Cleanliness of lobby and social areas is kept very clean.

What I really like about this facility is the small size and the friendliness of everyone there. Every one is accessible to ask questions and take suggestions in the care of my husband as well as others. I did have a suggestion about food: make it accessible without instruments, as my loved one has forgotten how to use them. He either needs to be fed and or needs items cut into bite size pieces. Housekeeping is not perfect, but okay. The food is pretty good, balanced and plentiful. They try. I recommend the facility to others. It is comfortable, not palatial.

Information was withheld when we were placing my mom. We were told with a dementia diagnosis my mom could only live in memory care in California senior living communities. This information is not accurate. Palm Vista is not equipped to house dementia residents in assisted living however, there senior living facilities that are equipped to serve a resident with dementia in their assisted living facility. We would not have entered my mom into the Palm Vista community had we known that the information given was inaccurate and misleading.

My loved one is currently a resident at The Gardens of Sun City. I'm moving my loved one to a new facility soon. Suggestions: Make sure they are telling the truth. They seem to tell you what you want to hear and that's not the reality. Staffing is always an issue. They try their best, but some are better than others. Also, have more staff on the unit. There is not always enough staff. They also had dirty windows, cob webs hanging from the ceiling, and recessed lights that didn't work. I've had to complain to get these things done. I would not recommend Memory Care at this facility to others.

Really do your homework and ask as many questions as possible before selecting Pacifica Merced. The staff are friendly, but the care is lacking. And I don't think it's' worth what we're paying.

My loved one does not really like the food. They were very helpful with getting my loved one placed within the community. Overall, they could improve on the quality food.

They made one big mistake when my mom moved from one room to another and didn't update all the files for her emergency button . She fell at 3:30 in the morning and when she pushed the button they went to her old room . She ended up laying on the floor and bleeding from a couple of big scrapes for over 30 minutes. She ended up calling me and I met the staff in the hallway and told them where she was. [Named Removed] the director is really sweet though and has tried to compensate for that.

things are good

The biggest issue for me is the short staff on normal days a week. Getting the kitchen open in 13 building would be very helpful

I spoke with this facility/met with them virtually. Wasn't the best fit for us. They also don't work with VA benefits. We decided to keep looking.

Overall, they're good. My loved one is happy. But there has been a little bit of an issue with the care and medical side that I'm unhappy with - specifically poor communication from the nurse.

We toured Pacifica Senior Living Woodmont, and we didn't care for it. The building itself looked like a renovated motel, and aesthetically, it just didn't look good.

We had some issue with the community. At first we were excited that my loved one was going to be there. My loved one ended up falling multiple times during the stay. The community did assist the family with hospice. They don't have enough staff, and this was challenging to us. My loved one was never in their own clothes, and my loved one's jewelry went missing during their time at the community. After my loved one passed the community never expressed their condolences to the family and this was discouraging to us.

This community was okay but it was not what we wanted for my loved one. There was another community that just worked out better for what my loved one needed.

I toured this property a while back; but it came between Paintbrush and another community. Overall it boiled down to size and availability.

The room was too far from all of the amenities offered in the community. What was offered per the cost and the care needed just did not match up. The tour was good but the community just did not git the needs of my loved one.

The rooms at the community are spacious, but we moved our father because we did not think he was getting the proper nutrition and care he needed on the memory care side. We do not think the memory care side was as good as the other side.

Our experience was negative, our loved one became dehydrated and fell and broke his hip. Because of the dehydration it resulted in him being moved to memory care where he had to be reminded to drink his water.

Overall we were pretty happy with it, but at the end they left a pretty bad taste in our mouth. Our loved one passed away back in February, and after her funeral they closed the entire state down due to COVID. This community wanted us to pay for the last month of service, but since everything was shut down we were not able to access the bank in order to pay them. Under those circumstances we wish they were more understanding and accommodating.

I was able to book a tour through website and [name removed] sent me an email but she does not work weekends. Also I have sites and this one had a stronger order. The front staff was very friendly but not for me