Mustang Creek Estates

We weren't here long. My loved one ended up in the hospital and wasn't going to be coming back. I was surprised to find that we had to pay for the next thirty days, because you have to give thirty days notice. I was told this is the case even if someone passes away, you still have to have 30 days notice.

Overall we were not impressed with our experience here. The staff were friendly. One of the main issues we had was getting a call back from management. They wouldn't return our messages. I don't feel there was enough staff to care for the residents. The food was okay for my loved one. They have a chef on site to prepare meals for the residents. This was a nice added touch.

They said that they had all of the covid protocols in place, but when we showed up for our tour no one took our temperature or asked any of the typical covid questions. The rooms were small and it was not very clean. It was not the right fit for my mom.

I am very disappointed in this community. I expected so much more, The food is not good, There is no variety and poor taste. They hire cooks with no cooking experience. I have to spend extra money to provide my mom food because the food is so horrible. The management is not good. The communication is poor. I will text the director and never get a response. There is literally no care. If I ask them to do little things for her, the don't do it. The staff who administer medications are not qualified to and there is no credentialed nurse to administer them or oversee it. I would not recommend this community.

There is no consistency as to when they put my mother in law to bed. One night it might be 10:30 and the next it could be as early as 6:30 at night. We have told them she is a fall factor and one night when they put her to bed they left her shoes in the middle of the floor for her to trip over. I could say more but will leave it at that for now.

Our experience only lasted a couple of weeks at Mustang Creek Keller. Nice facility, good food, facility good for low maintenance/easy going elderly, but not equipped to handle difficult dementia patients -not even the memory care unit. Our mom was able to escape.

I am not really happy with the turnover at this community. There is never the same people there when I go to visit. The have hired a new director and management so I am hoping things may improve. The community is basically clean, however I have had to sweep her floor when I visit. The food is good and they have an open kitchen where you can watch them create the meals.

The environment for me has been awful. For my husband it has been just okay. The staff is not good especially one of the ladies. She is very confrontational. Food is okay at best. It is usually cold and not served so he can eat it. They don't cut things up for him, etc. Sometimes it is okay.

[name removed], the Burleson Executive Director is horrible to deal with, she has no public relations capabilities. Do not go here.

Food was processed, meds were given by housekeepers, workers were pleasant, and the room was kept clean. However, there was a lack of medication tracking. They contacted me when he had no needles left for his insulin shot, and medication refills were not tracked.

Honestly, we're not having a very good experience. Even though it would be a pain to uproot my father-in-law again, I'm considering looking for another assisted living facility for him. I will say, two executive directors have been let go, so we're now on the third one in just seven weeks. The first one was fired because of a medical issue that was mishandled. My 90 year old father in law caught the mistake in his dosage of water pills because he was feeling bad and ankles swelling, but it was too late and he ended up in the hospital...and that day was a fiasco because the only person who answered his call was my husband! There is so much more, but I'm hopeful that the new director will begin fixing all the issues.

The good first: New construction; doors unlocked but alarm activated until code is put in the keypad by staff; kept fairly clean; trash emptied in a timely manner; plenty of food prepared. Bad: The staff was always friendly BUT most of them were new and inexperienced. We spoke with the director several times about our loved one NOT being checked on very often. Our loved one has never pushed the help button, even if she's wearing it. We told them more than once. We placed a camera in her room and saw she fell one night. She spent 2 1/2 hours on the floor trying to get up. Her dementia is not so severe that she needs to be in memory care BUT she does need special coaxing and help in the bathroom and with showers. There were only 2 staff members at Mustang that were successful in getting her to change and/or take a shower. When we visited our loved one, what I noticed most was that the staff were always in the kitchen area talking or on their phones or not in the house at all. They seemed oblivious to the fact that they are there to help the elderly and at least attempt to anticipate their needs. Again, it seems they had little to no training in the area of elderly care.

The cleanliness of the room and level of care were substandard and there was a significant price increase in less than a year. I would not recommend it. They make it sound really nice when you're looking to put your loved one there, but fail to provide the service they describe

Comments: Mustang Creek is incredibly responsive and communicative until you sign the contract. In addition to your move-in fee - you have to pay a 14-day additional fee if your loved one dies there otherwise you have to pay a 30-day move out fee. My father was literally catatonic for an entire at least one half day and the staff just ignored him - they wheeled him out and he just sat there. They had no idea he was on his last day until I called indicating that our visitors had been unable to "wake" him afternoon. Apparently not even attempts to feed him. Staff came in and shut off camera we had placed in room and memory card went missing. The night my father passed I was there and up all night. You could hear patients in their rooms that sounded like they needed attention but staff sat up front on phones. Although they say there are two peolle there at all times I don't think that is true - especially at night. Facility is beautiful and clean--- care is not commensurate

They had a high turnover of employees that didn't have enough training. My husband had a lot of issues but they assured me they had the training to handle. I usually went over there twice a day. The attendants would never introduce themselves and most of the times didn't even know the name of the other employees they were working with. I brought my husband home after 6 months. After he was there about 2 months they moved him to another house and a room with no private shower and went up on monthly [fee removed]. My first experience with this so didn't want to be so critical. Sorry I didn't respond to y'all sooner. I did appreciate your service.

The staff was very nice! However they are understaffed especially at the Memory care building. When my Dad was in the regular Assisted living for probably a week or two maybe. They failed to give my Dad his most important medication. This caused my Dad to decline mentally. I was told they couldn't give him any liquid medication that they had to dispense. I was the one that figured out he wasn't getting it and let them know that he should be getting it in cups from the pharmacy. He fell a couple times during those two weeks. No one had any idea. Then I moved him to memory care because of this decline. Every day when I went in his bathroom was covered in feces. I cleaned it up because they wouldn't. Anytime my dad had a cut they would never bandage it and they weren't supposed to do that. Whipping the same week of me putting him in there I had to put them on hospice. That lasted not even a day because they allowed him to pull out the tube. He had inserted in his stomach and let him make liquid out of his stomach and would not bandage it. This caused dad's blood pressure to get very low to where I had to pull him from the facility and take him to the hospital to have him put on Hospice for his final days. We were there for a month, but I had to pay for two.

There are only a couple of employees that have any compassion for the residents and their jobs. It is sad to watch my Mom on camera beg for water and she no longer has her call button. They take it off constantly because they don’t want to deal with her. They constantly lose her laundry and the evening staff will not give her a shower. We wish we would have never come to this place.

Blatant disregard for any medical training. I you drop medications on the floor, do the paperwork. Do not pick them up and give them to a client. Do not trust them with your loved ones. They feed them raw, dried, doey, undercooked foods. They do not verify weather your loved ones have been taken from their home illegally, against their will and do not have or demand proper documentation to detain people against their will when they have their own home and personal loving care at their home. This place is a joke!

We have not been happy with this facility. Frequent staff changes. Untrained staff. Staff who are rude to residents. Meals are all from frozen foods. Limited activities provided to residents who do not have an activity room in there house. I found my dads house unattended for over 45 minutes-no staff in the building

The house itself seems clean enough, but the maintenance of the individual's room is poor. Specific needs for a patient get done once or twice, then don't happen again. Due to caregiver turnover possibly, and lack of integrity. Communication between patient, physician's assistant and medical assistant leaves much to be desired. My family member complains a lot about the same food items being served continuously. Need more variety. Director of MCE Keller does not return phone calls, nor seems to know what's going on. Ex: podiatrist care, medication care for patient. Famous quote from [name removed]: " I wasn't aware of that and if I don't know, I can't do anything about it!" Frustrating for patients family members that are trying to resolve issues!