Mustang Creek Estates

Mom taken to hospital, dies, family goes in immediately to clean up and notify and 3 (three) weeks before the end of the month. They charge $5800 to the family for an extra month. Lawyer owner(s) wording in fine print takes greed to another level. Greed reaches the heavens! Mom constantly complained about sub par food and it being 'cold'. Not a friendly place. She was alone the last two years until she died at Mustang Creek Estates.

Unfortunately our experience with Mustang Creek Estates has been somewhat of a negative one. The facility itself is very nice, it is a small home-like setting, and they do a great job with the food. However, the caretakers here (as well as the people who handle the medication) are not professionally trained, and there have been a lot of mistakes made in our loved ones care.

For assisted living they are perfect, but for memory care they suck. They had no interaction with him whatsoever, aside from getting dressed and put in his chair, and being taken to meals. He used to feel like he was in prison. He was left alone and would fall a lot. They aren't staffed for memory care. The two hour check in doesn't happen.

My mother have been here for two months, and we are extremely disappointed with the care she has received, personal items missing and the quality of the meals. Not recommend this facility for your family.

They put on a great front when you tour, they're playing games, and interacting with each other, but now that my parent is there, its a whole new ballgame. Its basically a day care center, where they feed you three really good meals a day and give you your meds. But, they don't do the activities they proclaim they do or engage with the patients, the workers grunt and nod, and give short answers, even to me when I visit my parent. They are very rude and abrupt. If we can locate another place, we will after the first of the year. I don't pay over $4000 a month for them to be mean, hateful and rude and treat my parent like they are trash.

my has only lived at Mustang for a couple of months. I am not pleased with the over all care she is receiving'

DO NOT put your family member on this place! Is it dirty and disgusting and the staff doesn’t not care. Corporate shows more compassion for the money they make than the residents they so claim to care for. AWFUL!

Mustang Creek Estates is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation.

If your loved one needs memory care. Find somewhere else.

One time my loved one fell out of the bed was on the floor for 3 hours uncalled for one day he was changed for 12 hours. Very rude to my aunt they would bring stuff for him don't think they ever gave him a shower they never use just lift they picked him up by his arms which he has a bad shoulder and I can go on and on and on.

They are having staffing problems so they cannot fulfill their commitments for the plan of care. I took my husband out after one month.

My moms room had bed bugs. They sprayed them but they came back...I noticed bites on my mom. They heat treated her room only. I am sure they would be back eventually if we had left her there. Beware.

I write this review not wanting to, but I feel like I need to for the benefit of other potential customers. My brother and I entered into an agreement with Mustang Creek Estates (MCE) Assisted Living on [date removed], with the intent to move our 90-year-old father into assisted living immediately. We had challenges getting sign off for his release by the doctor, so we decided to wait and keep him at home for now. On [date removed] we cancelled the move in. We asked if there would be any chance of a refund, given the situation, my parents’ age and limited income. MCE came back and said, NO, there will not be any refund and in addition, we will be charging for 2 extra weeks in August due to the required 30-day notice. We understand we signed an agreement indicating a 30-day notice. MCE simply cared about taking $[removed]+ from my parents with them never moving in and the ability to potentially rent the empty room to someone else. WE DO NOT RECOMMEND MUSTANG VALLEY ESTATES.

No staff training. No school for bathing. No respect for residents.

Do not be fooled by the beautiful buildings, this place is terrible. I’ve spoken to other families and they are all in the process of pulling their loved ones out. Untrained staff, several major errors, completely lie when they tell you what they can provide. Avoid at all costs.

Overall experience - [name removed] ended up going to a rehab for sores after Mustang staff said he needed to go to hospital for bleeding out of rectum 3 times but it was a sore from not being clean. He was only there 3 weeks. Cleanliness - Every time I went to visit, his bed was stripped and the 2 extra pair were not in his closet. I offered to make his bed but was told sheets were in the wash. Friendliness - Most times I visited staff barely acknowledged me. Administrative staff - Not much interaction except when telling me about the services. Activities - Never saw them doing anything with them. Other facility had many activities and engaged members multiple times a day. After rehab , [name removed] was moved into another facility. [name removed] had a significant decline after his time at Mustang and the rehab. The second facility demonstrated the care, attention and communication he and I needed to make him as comfortable as possible. Unfortunately he passed after being there 2 months.

In all honesty, our family wanted to love this facility. However, we could not even like it! It was a nightmare from the beginning! Our mom only lasted 2 weeks at MCE and it was 2 weeks too long! From the FILTH, lack of supervision, little to no activities to keep those sweet people active and their brains occupied and apparent lack of proper training of their staff…this was beyond anything we could imagine! I also find it appalling that A Place for Mom would even consider referring anyone to this facility! The list is too long to share every offense MCE is guilty of but here’s a nutshell version: One evening me, my sister and brother in law fed all the residents in the house where our mom was living! Why? Because they were short on staff and the one caregiver that was on duty was flipping out and needing to leave for a smoke break, etc! There’s not enough room to explain the rest of that evening but trust me, the problems continued! And, the “sales pitch”…a joke!

Once payment was received there was no further communication. No move in date or time frame just ignored texts and phone calls. We decided to not go there due to concern for care since we couldn't even get a response on a move in date. This was in December. January 1 they attempted to charge us for another month with no response to my calls. Once payment was blocked for that month they decided to call for nonpayment reasons. We still have not gotten our money back and my loved one never stepped foot inside their doors. Don't choose this place unless you like being robbed.

Not enough or nutrient rich food, leaves patients in bed without changing the patients depends or clothes for hours on end (in the pts own urine, feces, puke, etc..), uneducated staff, staff doesn’t even know basic first aid and is not cpr certified, no nurses on staff at all, doesn’t communicate with pt family even when pt is rushed to hospital, etc…. Too much to list. My dad is on hospice and they failed to even notify hospice when he was taken to hospital even after hospice did training with every staff member. He was left in his bed in his wet diaper from 7pm to after 4pm the next day and he was not fed or given anything to drink in that time frame. They wouldn’t have gotten him up and dressed if my mom and I hadn’t forced the aides to do so.

Would not recommend the facility. 3 Executive Directors in 8 months. Lack of oversight and accountability. Ask how long the leadership has been in place. How is a problem escalated after hours? What type of training or certifications do the caregivers have? Many lacked empathy.