Mustang Creek Estates

I had some issues with the director, The care was good but the upper management was not good. The communication was not good and they were hard to get responses from upper management. I would not recommend this community

They promised a lot of things and they did not follow through. I was told that there was a chef there is not a chef so I take her meals and snacks all the time. It is very hard to keep track of her items. Her items are missing and half the time she is in other peoples clothes when I see her. And on top of it they just raised the price. Overall, I would rethink it, we have not had the best experience.

The common areas were clean. The resident's rooms weren't as clean as other parts of the community, specifically the bathrooms were filthy. There was a major turnover of staff, and not enough staff for the residents in the house. The staff the community hired was under qualified for memory care residents.

The facility itself and the concept of the cottages is great, the staff was all very friendly and helpful and it did not seem institutional as some others that we saw. They did have a lot of staff turnover or were understaffed, so some of the things that needed to be done were not getting done as they should have. Overall, I would recommend Mustang Creek Estates as long as your loved one is more independent.

I would tell my friends, that if your parent is in a hospice situation, then I wouldn't recommend this community. I would suggest to stick with the a more clinical environment for hospice . I feel it was a dark situation. For the amount of money, they seemed to have a strict contract. I felt intimated by speaking up with the contract. I wanted to try to negate my contract with the community, and I didn't get the feeling they would be willing to assist me.

The facility itself was nice. It was always kept clean, The outside was very pleasant.Overall, it wasn't bad. However, care wise, there were two things that were very concerning, the call light button and being under staff. The call light has multipurpose and staff don't know how quickly to respond, and the buttons don't always work, The staff with very pleasant and busy, and not always availability when needed for emergencies due to not having enough staff.

A caring and attentive staff. Nice surroundings. Clean and well appointed. Seems to be well suited for memory care residents. Not what we need at this time. We did have an issue with the idea that staff (not nurses or med techs) would be dispensing meds.

I had a good tour of this facility. Everything went well, and everyone was kind. The community looked nice, and from what I saw they do a good job with the cleanliness. The staff was kind, and treated me well. My tour went well overall.

There are some good things about this community, and there is some room for improvement in some areas. I would suggest to anyone bringing their love one into this facility, to make sure they label all their love ones personal items. Many of my love one personal items, and bedding have gotten mixed up with the other residents things. We do enjoy the meals. I do feel they are under staffed. My love one is in the memory care unit, and they have 15 residents, and only 2 care givers. They seem very busy, and stressed most of the time. It is a nice homey environment, but there is room for improvement.

On-site visit was not made. The number of residents in the home of 14 seemed more than we would be comfortable. Looking for a smaller, home-like atmosphere. Costs seemed in line with what we are looking for.

studio,3.300@ month nice location,nice staff,again,looked older and was disappointed in size and layout of room

My loved one has made the transition just fine into this community. He is really happy with how everything is going and how welcoming everyone was to hi. The food could use some improvements in the quality, but there are no serious complaints. This was the best fit for him and his budget out of all the different facilities we had taken a look at.

While touring the Mustang Creek, I did not like the rooms. They were very small and the place felt like a group home. The residents would have to go to the hallway bathroom to take showers. It was not a good fit at all.

Very small rooms with a cluster arrangement. Home cooked meals and several happy residents were encountered, but not a good arrangement for us and a bit pricy per sq ft.

Not a Good Fit for my Mother-In-Law Facility is in Need of Renovation to meet other competitive standards in the industry as it continues to change.

my mother-in-law is doing fine at her new community. There was small issues in the beginning but the staff have made improvements on the concerns we had addressed. My mom is trying to accustom herself to the community. The community is very clean from what I see. The meals had tough meat at one point but after talking with them they made it better and no complaints now.

We used Mustang Creek for memory care for a loved one, and I just was not impressed with the care they provided. They did not seem adequately staffed, nor were the staff adequately trained, to handle any severe memory care issues. The facility itself was fine, and they might be a good place for assisted living or skilled nursing, but I would not recommend them for memory care.

I was lead to believe that when I moved my mother there that there was about fourteen people to a unit and there were two staff at each house and that is not the case. They are just understaffed and management is not doing a good job dealing with it, they just need to step it up.

Mustang Creek Estates Residential AL & MC is a beautiful place. It's clean. The staff is very friendly. One complaint I have is it seems like too much for the 2 or 3 people that are working there. My brother is a needy person. He is a big man and it takes 2 or 3 of them to handle him sometimes. He has early dementia and is needy in that regard too. I just think they are understaffed. If they gave adequate care I would give them all 5 stars. I think they need a male to help them also. That would be a good addition.

I would say that the reason we chose them was because the overall atmosphere was very pleasant and the location was awesome for us because it was only six minutes from our home. My loved one needs 24-hour care, so it is hard for them to keep up with all his needs. I think if they had more skilled people they would have a number-1 place. Other than that, we want this to work and they are very flexible and trying to work with us.