Milestone Retirement Communities

I would tell other families that if you are in an assisted living facility and you have to have a PICC line they won't let you stay there but they will continue to charge you for your apartment and all the food that you're not there to eat. So families need to be aware of that potential financial burden. This is not a place that I would recommend.

Our interactions with staff have been positive and when asked they respond but our concerns are always addressed with "I'm new", I'm with the agency", "they didn't tell me about that". We know the permanent staff and seldom have concerns with their work, unless we see that there are insufficient workers assigned to the shift." McLoughlin Place has some great staff but they have lost a few of their permanent staff lately and replaced them with temporary staff. Some of these temporary staff are OK others we are evaluating. I suspect maintaining staff in care facilities is a challenge but I think astute management will be the key to ensure the employee care is adequate.

The reality does not match the sales pitch or brochure. poor staff to ownership relationships, and the very good ones end up leaving. Housekeeping is non-existent at the moment due to staff shortage. Nursing and Care staff have to pick up the load when it comes to laundry trash and housekeeping right now. My room has not been cleaned at all this week. They say we received three Chef prepared meals a day. There's a lovely lovely Latin American Family who does the cooking, but I can't believe these are certified chefs. and the food was so full of carbohydrates when I got here that I actually had to complain. It's just the cheapest food they can get to keep everybody fed. It's more like nursing home food. No exercise room as advertised, no physical activities on a regular basis. They refuse to let us take our pets to the vet on their bus. But they say they are pet friendly. Bus only runs Tuesday and Thursday, $50 a ride any other day. None of that is in brochure. Much more call me.

I can tell you the building has been redone is very nice on the inside the staff is only so so they still do not take care of some of the needs that my sister has.

The wait time for assistance when getting to the bathroom can stretch to 45 minutes at times. This is the main concern my mom has - the long wait times.

The reason for 3 for overall care is that one of the residents attempted to move my husband in his wheelchair. He fell face forward and died as a result of the injuries. There could possibly be a bit more supervision. I do think they need to have a better staff-to-resident ratio.

Don't expect the facility to keep track of family's clothes or bedding. The staff is very friendly, but I don't hear from them outside of my visits to the facility. On multiple occasions, my stepmom was without any clothes to wear and bedding completely missing. No back ups used and everything I have supplied was gone. Housekeeping is hit and miss. Sometimes it is clean, other times the garbage is overflowing, TP on the floor, and the room is not picked up. The move in was easy, but I recommend keeping personal items to a minimum as other people (not staff) walk in the rooms and try and take things. The food, I am told, is not good and very bland. Staff is super friendly, but I never hear from them outside of my visits unless she needs medical attention or a refill of medication. I was told that they would work with her to get her out and visit with others, but she doesn't ever leave her room. They also said they would work with her to wear depends and she still refuses. All in all, I think they charge too much for the care she is receiving; but she seems happy for the most part and that is what matters.

Based on the experience we have had so far, we have to say their response times to assist the residents could be vastly improved.

They are all lacking in things. The Mansions treat the tenants very well; however they seem short staffed. You have to really pay attention to what is accomplished and what's not. Most places wanted to just put her in memory care. The one we really wanted was full. Mansions looks like hotel and it's price wasn't as expensive as others on that scale. They promised intense assisted living. My mother has dementia. She needs more than regular assisted living but not ready for memory care.

We took a tour of Bishop Place during our search for an Assisted Living facility for our loved one. This facility was okay and our tour was pretty good. However, I was not impressed with the staff interaction with the residents and didn't see staff or residents smile or acknowledge each other.

We toured Skyline Place during our search for an Assisted Living facility for our loved one. This facility seemed nice. However, having a roommate would not be good for my loved one. He needs his alone time. Also, it would have been a long trip to see his doctor in Modesto.

I am a bit disappointed with McLoughlin Place. I explicitly provided information to them when I was reviewing the place for my loved one. I informed them of 2 care concerns that I had and they assured me that they have ways of working with people and that they wouldn't be an issue. Apparently, that has not been the case. Very frustrating. They are friendly, but there are different staff every time I go in and visit my loved one. As for the housekeeping, the lady next to my loved one dumped her tray of food by her door and a week later I was there and the mess was still in the carpet. My loved one's floor is always sticky. The garbage gets emptied, but the room seems to be messy with clothes lying all over/dirty laundry on the floor. Communication with the family rarely happens, I rarely hear from them. When I am there, I rarely see any staff unless they come in to empty the trash or to bring my loved one's food. The food looks good, but I haven't eaten it. I'm not sure if I would recommend this facility to others, I am on the fence about that. They had a lady crying in the hallway when I was visiting one day. When I said something to the nurse tech she just shrugged her shoulders and said, that's what happens when the family has their parents on the wrong medication.

We picked this community, because it was an emergency situation at the time. I don't recommend to others. There's a lot of theft in there and a lot of clothes of my loved ones was not theirs and we had to hunt down their clothes.

The Administrative staff are very responsive however the nursing staff seem to be in a power struggle with each other and the residents. Many (not all) are not patient and do not listen to the needs of the residents. They tend to treat them all the same although their physical and cognition needs vary. Compared to other communities in the area, for the value it is clean and the rooms are decent sized. Based on the experience we have had so far, we would recommend them to other families, howeverthey would need to be actively involved in the care of their family member to hold staff accountable.

My father was a resident at Lighthouse Memory Care and overall our experience was good. The staff were good at communicating with my mother when my father was a resident here. I would recommend this facility to family and friends.

They were very understaffed and were unable to provide the quality of care they promised in their care plan. There were numerous times laundry was supposed to be done, bathing was supposed to occur, and general cleaning that did not happen due to staffing issues.

I am taking my 98 year old mother out of this place. she was to get a discount of $3595 for the 1st 3 months then increased to $4195.00 afterwards which I was fine with. In the 4th month, there was an extra charge of $1,000 on top of the $4195. I left 3 messages for the billing office manager to call me back to explain the extra charge but no response. This place has a way of sneaking in back the "discount" that was applied. Plus, administration decided to tack on a $10 delivery fee for food to be delivered to my mom's room. Also, other charges of $50 for extra housecleaning. Very expensive place for so little.

Anywhere you go - the more family involvement, the better care your loved one is going to get. I would like to see them encourage the residents more to take part in activities and engage in personal hygiene routines. If my loved one says she doesn't want to take a shower today, they just let it go, and a week will have gone by without her showering. Regarding the food, they had us fill out a questionnaire about what she likes, and what she can and cannot eat. But they don't really follow a meal plan for dietary restrictions. Everybody pretty much gets the same thing, and there are no alternative options offered. They also serve a lot of bread and carbohydrates. The facility is pretty clean, and I don't notice any bad odor. The individual apartments are not kept as clean, but again, that could be residents refusing the cleaning service.

This is not a bad community. There was just another community that I felt would fit my loved one better. This community also did not have good menu options and I knew that this was important for my loved one. the rooms were nice and clean but there was just another community that out shined this community.

The Mansion at Waterford asked for a $1,500 deposit before they would even come to assess my loved one. We came for our appointment we had to tour and when I got there the lady who was supposed to show us around was not there so someone else had to fill in. It just seemed unorganized.