Mallard Senior Living

It seemed every room overlooked the parking lot. The food in the dining room was bland and unappetizing.

Except for one really disturbing thing that's going on it's been okay. They're getting it cleared up but what happened was I found that I had abed bugs in my room. Rather than calling in a professional company, they just rushed into my room and started throwing my belonging in plastic bags. They put me and my dog in another room. The destroyed some of my belongings - they just handled it terribly. The company they called had never worked in residential places, only commercial ones where you can destroy things and easily replace them. When they finally did return things to me they just brought the plastic bags in my room with all of my belongings haphazardly thrown in. It's taken me a couple of months to begin to put the place back together again. It's been very distressing. My daughters took over handling the whole situation and negotiate with them to pay for things that they destroyed. They've reached some agreement with the corporation that they will not do that again, that they will always use a professional company. They've been very kind in a whole lot of ways and the staff has been very kind but on the other hand they turned around and handle situation like the bed bugs terribly so I'm not sure how to rate them.

I moved to Pacific Point in 2015 at a time that I was on a walker & in chronic pain. The Pacific Point Representative who toured me around the facility showed me the first 2 floors but not the 3rd floor where the gym equipment, arts & crafts room & beauty salon were. It was several months later that I learned about the third floor's various activities. My studio was next to the 2nd floor fire escape & I frequently observed non-resident unsavory types going up & down those stairs especially at night, which made me feel very vulnerable. The only meal here I could stomach was breakfast. I had a small refrigerator in my studio that I ate out of the rest of the time. Activities were lame. The monthly rent was high for what was offered. Most everyone living there who spoke to me wanted to move out as I eventually did.

[removed] My father in law fell the first week there and broke his hip. Was hospitalized had surgery. While recovering he contracted Covid and pneumonia. He passed away within a few days. My mother in law only stayed 10 days and came home. Do not recommend this facility to anyone.

Wasent happy with this place.. When we were there a lady was having problems breathing and the man that was giving us the tour he dident even help her he just walked away this poor lady.. I wouldent want that for my mom..

First of all, the food is the worst I have ever had in my life. A woman last night just was released from the hospital and her comment was the food was better in the hospital than here at Pacific Pointe. Cleanliness. I decided when I moved in to clean my own apartment because the equipment is not only old but not well equipped. The vacuums are filled with everything you can imagine from peoples rooms to the hallways. And I don't want that to enter my apartment, so I bought a Irobot and a hand vacuum to clean my apartment. They use a spray bottle and a swifter to clean the bathroom, so I bought a bucket, mop and Lysol to clean the bathroom. They never cleansed the bath/tub that I know of when they cleaned my apartment because I discovered there was mold under my shampoo bottle. I had to call the County Health Department on the appearance of the dining room floor. There was so much food and dirt that when they had a Lula the dancer's feet were black from all of the food, dirt and crud. I never saw then mop the dining room floor until I called the health department. I don 't know the condition of the kitchen, we are not allowed in there but I am told the mop heads are black from dirt and never changed. I am waiting for a report or call back from the health department. Friendliness: Most of the people are friendly, I have made about twelve friends here. Most all of the people are wither in wheel chairs or walkers, not too many of us are mobile. Value: They have raised my rent already since I have been here, Parking went up from $25 to $50 a month. I got a letter in the mail two days ago stating if I did not renew my lease for six or twelve months the rent would go up $225. per month. My lease is up October 31 so, I need to start looking again. Care Services: I really don't use this service, but everyone else seems pleased with the number of staff either that they hired or that were here, I really don't know. Activities: Plenty of things to do and lots going on each week and each day, no complaint there.

Don't send your loved ones there! I have a friend that lives there. Place is overpriced and does not provide what is listed. Went for a visit and read the activity calendar, but there was no activities being done. Residents seemed bored and not entertained. Staffing is low, saw 1 caregiver running around very busy. Dining room food is not the best, my friend said they don't serve what is listed because they run out of supplies. Saw a sign in one of the bathrooms saying it was out of order. Toured the Dementia unit and it is worse! You can smell urine just walking in. I see residents walking around with no shoes and some that look like they haven't bathed, changed their clothes, or even shaved. They just had their residents sitting in the living area with no activities being done. It's a pity they residents are paying so much for bad quality care.

This is a terrible facility! Do not send a loved one to this place. Low paid and Untrained staff. Shady accounting practices. Parent died here because of neglect. They never provided the services they promised. There is a reason there are so many lawsuits against Brookdale. They are a greedy corporate entity. They pay their workers terrible and have very high turnover!

The place is ugly, nasty, and smells like urine. Its horrid. They claim to be an assisted living, they are not except to an outside source. Nothing is provided. I am currently looking privately to place my mother into another community.