Mainstay Healthcare Management

My loved one was previously a resident at Windrush Assisted Living and overall the experience at this facility was not great. The cleanliness, friendliness and staff were good. The meals were okay. However, the care services were not great. The facility was acceptable, but not really a good fit for Dementia or Memory Care patients like my loved one. Some of the staff were not too good with handling my loved one's Dementia.

Some improvements - a cleaner place in the cafeteria and the staff and more apartments to help out. Also no what is available when someone needs to leave and always having to wait 20-30 minutes for you to walk out the door and visit

The communication is not good at all. To be fair, they were transitioning a lot of positions at the time we moved in. However, it was not communicated to us that they did NOT have a Physical Therapist contracted to work, so my loved one lost ALL of her month long progress from her rehab facility after her stroke. Some of the nurses were real and amazing, but too many didn't know how to treat an elderly person with respect and dignity and about treating them like an actual human being. The move in process was easy, they have a hotel dolly to help. Our loved one actually needed Memory Care, but when we moved in they insisted that she was AL. Low and behold, she needed Memory Care and they put her in theirs. Well, Ivy Springs Memory Care was for extreme cases and they went through sun downing drastically. My loved one was traumatized by the couple of days she was in there. Overall, this facility did not work out for us and we had to move her to a place more suitable for her. If I had to list the reasons for leaving, they would be: 1. Low functioning and traumatic Memory Care 2. Lack of communication/misleading communication 3. Less than friendly nursing staff (not all, but a couple of the ones she interacted with) 4. Lack of a physical therapy program 5. Deterioration of my loved one's physical status.

Food is not good portions are very small and it tastes like cafeteria food with a very odd taste and there's no meal service at dinner my parents have to lug their dinner up to their room at lunch time it's ridiculous no one told us this upon check-in and move in. I'll give it a c- overall.

There is no RN on site. Staff is not educated properly for Dementia/ Alzheimers residents. They quickly find fault in your family member for simple things but never corrects staff. Based off of our experience, I would not recommend Grace Manor at Lake Morton.

Executive director and head nurse are poor communicators, seem to spend more time making excuses. They struggle with making sure medication orders are correct. It takes my family making contact multiple times to get correct medications regiment in place. Not impressed.

My family and loved one haven't had the best experience with Ashton Manor Sugarloaf. The food quality could be improved. The community doesn't appear to be very organized. The staff could be more caring towards our loved one and the other residents in the community. We would recommend you review the community and ask lots of questions, prior to selecting any community.

They were pretty friendly. My loved one liked the food, and engaged in the activities. The value for the money is okay. We picked this community because, It was affordable. My loved one went to rehab, and was not able to return to the community, and they did not give my loved one a chance to return. They were very short staffed.

As you can see from my scores that this place has issues. I fear for the care of the residents. Short staffed. Turnover bad. Other facilities are having issues too. No one wants to work, and the pay is a factor for this type of work. I could write a book.

Rooms need to be cleaner. My loved one complained about the meals and is not a picky eater. They have no activities for men, and the hair dresser won't cut men's hair. The staff is friendly.

Our family had an in person tour and right away when you walk in it just feels like a nursing home and we knew right away it was not going to be the place for our loved one

They are under staffed sometimes one med tech for up to 40 people. They take hours to answer the emergency cord. They are so late with the medication that they have to skip to the next dose several times a week . They give baths if you're lucky once a month ( just look at the greasy hair) . When you present greivences to the Administration they give you the run around, so please don't send your loved ones here.

I just did not get a good feel for this place.

our family had an in person tour and we would not put a family member here it was not a good first experience at all. The building itself on the outside was beautiful, but the inside was so old. The rooms we were shown on our tour smelled of mold.

This community felt like a nursing home and didn't feel like an assisted living community. It wasn't the right fit for my loved one.

I would suggest you not place your loved one here. The people that were taking care of my loved one were not doing their job. Their were times that my loved one didn't have the medical supplies that were needed. My family member was yelled at by the staff.

We know staffing is an issues with everyone, but Elmcroft is struggling bad with staff, and the staff that is there is really over worked.

I would look elsewhere if possible. They stated that they were going to get the van going to take people on activities to Walmart and that did not happen. They do not have any activities. The nurses are great to work with, I was not very happy working with the administration.

It did not work out for our loved one at Brookdale Central. One of the nurses here was very ugly to her and she pretty much just sat and watched tv all day in her room, they had no activities provided for the residents to participate in. I would not recommend to others looking.

Current concern about management's lack of willingess to clean up and repair mold damage in apartment with verifiable dangerous mold levels. Building is old and likely mold issues in other parts, including specific other apartments, but not verified at this time. Management so far is denying assessment despite a written report stating the necessity. Buyer beware, particularly for those sensitive to mold.