Mainstay Healthcare Management

We are brand new to this facility. The best thing it has going for it, is the proximity to my home and area shopping. The first weekend the a/c went out, which, okay it happens. However when my parent inquired about why it was so hot, we were told that the person who takes care of it would be in the next day, since it was a Sunday, and there is very little staff there on weekends. I had to ask for the person in charge, who came to look, but said she couldn't call the a/c company, per her boss. I had to bring up the law and mention that they were breaking it, before the staff got back on the phone with the administrator, who finally called and got it fixed. It was 80 degrees in that room for almost 24 hrs, but the biggest issue was if I wasn't there and didn't get "ugly" how long would it have been? At the same time the purified drinking water dispenser went out, which made a lovely recipe for dehydration. The food is somewhat salty, but quite palatable, plentiful portions, plenty of snacks, including fresh fruit, available. They will bring you a tray if you are not well enough to go to the dining room. When ordering a urine sample there was some confusion and my parent was asked 3 times on different days, including 10 pm at night, to provide a sample, the first sample wasn't sent with the paperwork evidently, so instead of calling the lab, they kept asking for samples. When the Dr ordered the medication for the infection, I requested an anti fungal to be taken with it, which the Dr wrote for her take at the end of the dose of antibiotics, which by then, the fungus would have already grown and caused much discomfort, however they wouldn't change it. We were billed for a prescription we never ordered, and we never signed up for our meds to be provided by their pharmacy. I still have to try to straighten that out. The latest issue was my parent trying to get a simple roll of toilet paper!!! Honestly? A basic item of housekeeping. The administrator came with one roll, & installed it incorrectly so that all we could dispense was one sheet at a time, I had to find someone to just provide a loose roll. There was supposed to be a newspaper to read per the marketing person. The house only orders one paper for 26 residents, and the other families that pay for a paper are expected to share. When we asked for one, no one would share, so our expenses just went up again for a daily paper to be delivered. The day I went into the laundry room to check on the sheets being done, I found a fire hazard in the dryer vent above the dryer which was caked with over an inch of lint on a 10"x10" screen. The room could have been a bit cleaner when we took residence, I requested the valance be dusted, since while hanging curtains I discovered caked on dust. The carpet had spots on it, the doors were scraped up, there was a black area around the sink caulking, the screen was bent and off the window. There are very cumbersome and institutional style toilet paper dispensers which make it difficult to put any additional items around the toilet, which as you know, are much needed for the elderly with incontinence. They did however respond to all requests to fix and clean what was needed, however it takes time. The bathroom door still won't close properly, and the carpet hasn't been cleaned yet. There was man that expired in his bed and the door was left open, my parent kept asking someone to check on him as she went passed and saw that he didn't look so well. If they knew he had passed why leave the door open, and if they didn't know, then shame on whoever opened the door and did nothing. The biggest problem I have is that on the weekends there are so few people there, you can't even get someone on the phone. Twice I called and once my sister called when our parent would not answer her phone. Twice the facility phone rang and rang with no answer, & then a resident that did not have her mental faculties answered and was not able to help at all. I worry what will happen when I am out of town. They have shopping trips and days out which are great. The television room has an ancient projection TV which is hard to see from all angles, and all the outside flower pots are filled with fake silk flowers that are just hideous looking . Considering the infusion of cash that comes with every new resident, one would think they could manage something a bit better. There is lovely patio furniture out front at least, and a nice outside courtyard with a jasmine vine arch, and shade. The shady side is where all the smokers go, so that makes it difficult for non smokers to enjoy. Many of these things are minor, and just annoying, but they keep piling up, one thing after another, and it has only been a few weeks. My mother is very particular, and sometimes difficult, so I try not to say too much to the staff. She is already making a reputation for herself which I fear is not favorable, however since we invested in the place to move in, we will not be leaving anytime soon. There is a buy in to live there, which is non-refundable, so I would make sure it's where you want to put your parent before buying in. I wish I had.

Our loved one has been here since mid 2014. They have been terribly understaffed the whole time. Medication dispensing times are sporadic and change from day to day, often outside the requisite 2 hour window required. Food service is slow and disorganized, again I believe this is a staffing issue. The advertised "restaurant style " dining is not really in place. Activities are poorly attended and repetitive. Great location for us, but a terrible value for what we receive. We, like so many others, have had to hire private sitters to ensure proper care and attention for our loved one.

There are many concerns, they are terribly short staffed. The workers are wonderful, but there aren't enough of them. The food has a lot of canned and frozen stuff. I have had to hire extra help on top of what I pay, there just isn't enough help. There has recently been a big transition with the staff.

My loved one lived here for a time. The people were friendly and the place itself was nice enough, however we were not satisfied with the level and quality of care provided, and we moved my loved one to a facility that was able to provide for her better.

Locked doors on entrance made me feel locked in. Would prefer a different entrance. Rooms small.

Atria was a clean location and very sociable, but not good with the care of the residents. Make sure you know what you are getting into there. They could not provide any care my father needed. They lured us in with false information and pressure of the move in special. They tell you what you want to hear to lure you in the facility and pay the community fee. They offer a 30 day contract because the don't care if you stay or not as long as you pay the community fee. My father is no longer here due to their lack of help.

My loved one has only been here a short time, but so far I have not been impressed. Nothing has been bad, but it is definitely not my favorite. I'm hoping things improve as my loved one settles in.

The activities are excellent. It’s a good community. My only complaint is that there is no communication with me. All of the effort is on the families if they want to get information. My loved one seems to like the food.

First place we toured. Facility was nice, but there seemed to be a lot of levels of care. We wanted more of a real assisted living. Staff was nice and price was average. Just wasn't the right fit for my mother.

There are different areas of the staff, cleaning people, aides - I can tell you that 100% of the people there M-F are fantastic, the part time sucks. We have trouble with one of the nurses giving my mother her medicine, and she is not real nice to my mother about it. When I am paying so much per month I would want more respect. Their follow up on paperwork, we have had nothing but trouble. Now, it has been corrected, but she has been there quite a while and it was just straightened out. They have very much going on, it is clean, so the I would rate the activities quite high.

Although the facility is beautifully decorated and appears to be very clean, there is a lack of integrity within the administration. The floor staff have very little training in dealing with seniors and issues related to dementia. Employees are told to cover up their mistakes on the medicine charts. This facility makes sure everything looks very nice, but underneath the charm, there is a lack of genuine care for the seniors living there. Make sure your family member is VERY high functioning, as there is a very low tolerance for any behavioral issues.

The care is questionable, the problem is that not being there and having a mother that's going through early to mid-stages of dementia, it's hard to tell what she says is true or what they say because I'm just not there. I see evidence of some of the things she's complaining about being true and the fact that the medical assistance take the easiest course of action because they can't force the resident to do anything but they're letting a 90 year old with dementia tell them what to do. I had the director of nursing in there and they're trained professionals and they have to have a certain makeup about them to do what they do, they know the right things to say and it certainly seems like they care, but then other times I don't see anything getting done. If I had one thing to address, instead of me calling or going in and complaining when I should be spending time with my mother, I think they should have some sort of 6 month review, or sooner than 6 months, to ask me how things are going. When you're there and there's something wrong, you're not really in the right frame of mind to be positive about the criticism you're giving.

This was really nice, and I really, really liked the girl who is the sales person there. It was quite a far distance from home and the trip I made I was stuck in traffic so it was frustrating and the fact that one of the rooms that was open was a double room so she would have had a roommate and that didn't seem like a good fit for mom.

This place was much better, it was a nice facility, the only thing that swayed me away from this one was they have a very low population of men but they had a bigger outdoor garden area that they could sit in.

We visited here on Friday, 3/29. Apartments are very small and availability very limited. No porches.

Visited today with the Marketing person and she gave me a tour. This place is the dimentia care unit and located directy next to the Victorian Manor place. I do not require services from this establishment.

Lovely home, but the dementia area was too small and not enough walking area.

visible damage to building, would wonder about mold/mildew on upper level. friendly staff

I liked the rooms OK. Many activities for residents. Not as well maintainted as another property I looked at, which was cleaner. My brother noticed this as well.

Visited a month ago. The facilities are really quite good.