Mainstay Healthcare Management

All updated and renovated and open after a year off flor flooding. I was interested in independent living and while these clients are welcome, the cost is for assisted living, which I was not interested in for a family member.

We toured this community for my father in law, and his needs. The tour went well. Everyone was kind to my family, and I. The staff was kind, and helpful. The only thing I was not impressed with was the cleanliness of the community. Everyone was kind, but we did find another community that met our needs better.

I'am somewhat comfortable with my move to this community. I do feel they nickel, and dime with me with everything. There are a lot of hidden charges, and add charges to my bill that I did now know about. However they have an awesome staff. They have been very kind, and also helpful whenever needed. They do a good job with the cleanliness. There are activities offered, and they do provide good meals. With the billing issues I'am having, I would not recommend this community at this moment.

This facility is run by some very friendly people. Many who have worked there for a long time and that gives me comfort. My mother has lived there for a year and is doing well.

I took a tour of this community for my mother, and her needs. There were many factors that played into where to move my mother too. My tour was okay, but I did feel this was the community for us overall.

Our family appreciated the warm and loving environment for my mom. They were accommodating to her needs and our desires for her wellbeing. The room she was placed in was quite small, but actually was fine for her. We found [Removed] to be very helpful in every aspect as we approached this new stage of life with mom. The one thing I would say is that the facility seemed quite cluttered with many decorations up. I suppose it is for the comfort and/or interest of the residents, but it seemed to me to be more confusing.

We had a tour of the community and all went good until we spoke about the programs for medicaid. They were not able to purse help after that. There was no sense continuing with them. It was not going to work out for us.

I feel the community needs to educate the family about the care cost that may add to the monthly rent. It has made a big difference in the long run for us. They are equipped to provide care for my loved ones and since using the memory care it has been more costly. The care is good and I was more focused with the care. The meals could be prepared to taste better. It is not the best. I liked that it is small and homey, it allows them to feel cozy.

We really loved the location of this facility, but were disappointed in the facility on several levels. The prices were very reasonable, but the facility still allows some of the residents to smoke in certain outside common areas at certain times, which is a concern. Another concern was that there seemed to be a lot of "conditionality" of whether a resident could continue to stay, as our contact cited an example of a gentleman with some abrasions/tears on his arms and they couldn't allow him to stay. The shared room which was available was small and could be manageable, but I found it unprofessional that the personality of the resident was discussed just outside the door, between our contact and an aide. The resident would have been the person that my mother would be sharing a room with, but I don't feel that it was appropriate to discuss a resident's personality with people touring a facility! We were also asked, what provisions we could make for my mother's care, if they chose not to accept her, once we moved her down, which led me to respond, "that's the only reason why we're here...to find a place for my mother to live!" The contact focused a lot on the condition of the property and what cosmetic issues she felt need to be resolved, but overall, we are concerned with the happiness and well-being of my mother, and not so much on whether the trim on the screened porch needs to be touched up.

We were helped and taken on the tour by some very knowledgeable people. We just did not go with this community because of the setting. It was not peaceful enough for what my loved one was looking for.

Biggest minus is the pricing by level of care needed which potentially can change every 30 days as they assess you monthly. We feel much more comfortable with a facility that has all inclusive pricing like [Removed]. However, we really did like the people we met who work there! The pricing structure is just a deal breaker for us.

My loved ones really love the staff here. They are very caring and helpful. They offer a good amount of activities for them to get involved. The only thing is, is that the food is mediocre. The portions are small and the food is often served cold. If they improve this the community would be great. They also could use more staff for the residents.

The staff have been wonderful they are always happy and keep mom busy. They offer a variety of activities. They offer a desert with every meal. The community seems clean. I would recommend visiting [Removed] before this community. The community seems clean.

I think Savannah Court is a nice place, overall. The facility itself is clean and well kept, and the staff is friendly and professional. However, I do think they are understaffed in general. The people they do have are over-utilized and stressed, it would really help if they added a few more people.

This is a a very nice community for my husband. The staff is caring and always wanting to make sure his needs are taken care of. Activities are offered to him, but at this time he does not want to participate. The food could use some improvement. The community is clean and well taken care of. I would recommend this for other families.

I took a tour of this community and it did appear to be clean and well maintained. It was a Sunday when doing my tour and I did not notice a lot of staff and the residents were just in the sitting rooms. I didn't see an activity board. The rooms were in a hallway that went in a circle and I was afraid that my father-in-law would not recognize his room.

Consistency is not good in quality of care and food Preparation.

I would advise to get everything in writing. I did not and this was a mistake. Staff seems to be caring BUT there is a lot of non communication between management positions and working staff. I have had to be there constantly to "manage" my mothers care. It is getting better. As a former consultant for business and medical community customer service audits and fixes, I am very frustrated with not kept promises, not focusing on issues and my recommendations brushed off. There are some easy fixes that would make new residents transition easier. I have had to be a detective to find out about dining, laundry and other simple things that should be available info for someone new. I have chosen to leave my mother and work with facility staff. Workers are very open to making resident happy - just not informed. I don't think I should have to be the one to inform them of what is needed when this was talked about at commitment to move in facility. Big issue in my opinion - communication between management and staff and then to residents. Keep promised care solutions.

Forest Lake is just okay. The staff that is there are nice, but they are very short staffed and cannot keep employees. The facility could be kept much cleaner, but again they do not have many employees on hand.

Harbor chase was a friendly place. Caring staff. My room was very pleasant. Clean including the bathroom . The dining room could have been cleaned more often. Food dropped on the floor could cause someone to fall. I was only there for a short time. The only negative was the front porch was often covered with duck poop. There is a lake behind the facility. The ducks come up for food. The residents enjoy them.