Mainstay Healthcare Management

We chose Brookdale Central because of the price but also because when I got there the atmosphere was very clean and it did not have the typical nursing smell to it. The staff in the beginning was good, it has somewhat deteriorated and I am not sure what happened. I have had a conversation with the manager here and he understands the communication is not up to standards. I am hoping to see improvements there.

They are doing a lot of stuff well. They often check on my loved one. They have two to three activities per day. My loved one thinks the food is okay. There is good doctors onsite., and multiple nurses 24/7. The cost is reasonable, and it's a good value. We are very satisfied with the place. They clean the room daily. The staff treat the residents like family. The dining room staff is very polite.

We had a great experience with Brookdale Central EXCEPT the head nurse not communicating with us! We didn't know dad was refusing showers and we were paying for assistance ... My daughter or I were there every day and no communication about this! The director refunded our  in the end. Otherwise a good experience.

[name removed] has been a great blessing to my family. she has helped my mom get plaintive care and has also helped with ordering a hospital bed and walker for her. she provides excellent customer service, rare in this day and time.

This was an okay community. The wouldn't take my loved one due to prior medical notes from another community. It felt more of a sales pitch by the community for occupancy. The basic care needs are met.

They have wonderful people there, it's a friendly group. The head nurse is outstanding. They do a good job with care services, and they take my loved one to meals, My loved one is not too fond of the food. They offer plenty of activies. It is very expensive. I picked this place because, I needed to find a place rapidly, and they were one of the first places that we in touch with. They got my loved one in there pretty fast, and took care of business right away.

It was a nice, and great facility. This was my 2nd option.

They have been very friendly. The staff is teriffic. My loved one says that the food is good. I am perfectly satisfied, with my loved one being there and I don't have to worry about them.

It's a small, family-oriented community where it's easy for the residents to get to know each other. We picked them based on cost. The size of the room is average. The activities are a bit outdated and could stand to be updated. The facility is not new, but they are making improvements.

My mother has been at the Atria for several years and it has been a great experience. It is a small facility and the staff all know my mother by name. They are always willing to try to accommodate special requests and tailor her care to her needs. Unfortunately my mother doesn’t participate in many activities but the staff is always coming up with ways to engage the residents.

Everyone at this place is very nice. WE have a lot of fun with activities. A lot of the help has been here a very long time. Been here for 2 months now. The food is pretty good.

The Atria provides a comfortable and safe setting for my loved one. The activities director does a nice job keeping things fresh and she really gets into decorating the environment to make activities enjoyable. The residents seem to enjoy the occasional outings to get ice cream, food, and shopping. I do wish there could be activities structured to those who have the capacity and desire to do more than just crafts. This facility is a bit more dated and not as spacious as many of the newer communities and not nearly as many amenities for residents to partake in, but overall it’s a nice place.

Since our loved one has moved in the staff members continue to be so friendly and great with the residents. Based on our experience so far with American House Lutz we would definitely recommend them to other families and especially for women. This is not a negative comment for the community but when it comes to the activities they could have more for men and more things they may be interested in

It's like a family here. My mom gets to connect with people who have similar issues as she does. Like her, they're not walking fast. They're on her level with wheelchairs/walkers. With that shared experience, she's able to make true connections. She's made friends, and they come and visit with her. It has been amazing for my mom. The staff get to know the residents quickly by name and know their families. They know me when I come in, and they know my mom. And that just makes you feel really good. Their contracted doctor who comes in to visit the resident is amazing. Someone always answers his office phone 24/7 - you never get a recording. And he makes it a point to personally call you back. I also like that he always sends an email after each visit with his findings/results.

We really liked the community. It was too far from family.

It's been very hard getting Mom acclimated, especially because we would have rather kept her at home with us. But the facility and the staff has made it relatively easy to transition. They've worked with us and have been very good. They only have one staff member in the dementia unit, and I feel they need more - nothing at all to do with her performance. She's great. I just think they could use a little more help. Overall it's a very nice facility.

I absolutely loved the employees at Grand Villa. They went out of their way helping us move in. However my mom had a bed sore too advanced (in their opinion) for her to move in. She had to stay with me until she needed 24 hour nursing care, therefore she never got to move in. The staff again helped us move out of her room. She never lived there just helped us set it up. We know others who are in this facility and they are very pleased.

I have recommended the community to others. The staff are good at communicating with the family if there are any changes about my loved one. The staff are super nice and friendly. They really try to assist the residents needs. The community is very clean. There are three meals a day served along with snacks for the residents. They will try and accommodate the requests if there is not something my loved one likes.

I think this is a great place for my loved one. There was a small adjustment time for my loved one to settle in to the community. The staff are getting better to work with for communication with the family. There are three meals a day served to the residents, and they have options to choose from. There is a monthly calendar of activities for the residents to choose from as well.