Kaplan Development

We were not happy with all American assisted living. We did feel like they sold us a bill of goods that did not come through. The whole experience was terrible. None of the things they said they would do were done. They told us [name removed] would have physical therapy, that never happened. Some of the staff were rude to both our loved ones we were very clear in our beginning interview of what [name removed] needs were, and they seem to totally ignore them. We told them she would need somebody to come in at like 10 AM to wake her up if that was what was needed, help her to get to the commode and get washed and dressed. That never happened either Food was good but not great. Unfortunately my loved ones were able to participate in the activities. But they were very much aware of all of the activities that they would be able to participate in if they chose to do so The amounts that we initially were told would be the cost didn't seem to pan out. It seemed like there was additional costs added on to their bill which eventually price them out of the place they couldn't afford the 11 to 12 grand a month that the AAA L was asking for. We are there right now, for his senior living is a little bit more reasonable at all American. They considered [name removed] a level four which meant four times $750 per level so it was like an additional $3000 a month that wasn't the deal when we went in there and they knew they had done an assessment of her so they knew what her problems were, that didn't seem to matter. So I guess overall it's a draw there were some really bad things that I thought were unfair, but there were other things that I couldn't fault them on.

We were expecting a wonderful experience for our family member. The staff was lovely when we visited. We were treated like royalty. However, after move in, everything changed. The office people weren't friendly anymore to our family or resident. We noticed many people sitting around sleeping in the open areas. It looked like a nursing home I stead of independent and assisted living. The quality of the food was poor. I wouldn't recommend this facility.

Very disappointed in the memory care unit. Extremely understaffed. Patients are not getting the attention and treatment they deserve. Meal time is atrocious. Not enough staff to help them cut their meals and eat, not enough drinks available while they are eating, etc.

I was in contact with the facility and asked them specifically about the hoyer lift due to my experience with Brookdale Florham Park. They too will not accept incoming residents that require that level of care.

Poor impression upon disembarking in front. Heavy handed salemanship. 'I don't want to scare you, but ***,' then proceeded to try to scare my mom. Too expensive. Assisted-living services are included in price whether they are needed or not. Not at all an appropriate place for an independent, healthy senior. Presentation was so bad mom refused to visit any other provider. One star is too many.

The place is brand new---still being worked on I didn't think my wife could relax with all the work going on and the new staff just learning their jobs

Nurses and LNAs very kind and helpful when available. The care for my mother was great. Management is terrible and seems to care more about numbers/business than they do about providing enough staffing for care. Disappointing as the place is beautiful but can’t seem to provide enough people to assist the amount of people they have living there.