Kaplan Development

My experience at the end of my Dad's time there soured everything. The contract stated they would provide 30 day notice if the resident had to go elsewhere - I was basically told one day he was being sent to the hospital and could not come back. HORRIBLE experience. The only reason they are getting a 2 for #1 and #4 instead of a 1 is because the 16 months prior to that were ok.

My father and stepmother needed additional attention. They had a condo for 20 yrs, independent living for 1 yr. The furniture they brought to assisted was new at independent except a few items from the condo. Never any issues. A month after moving to this facility, they had bed bugs. They were confined to their room, accused of bringing them to the facility. They did NOT. had people spraying, their clothes removed. Terrible 3 months. Clothes returned from laundry, didn't belong to them. had to replace clothing as theirs never surfaced. family couldn't do laundry just staff. I even had his initials on some items. all missing. The underwear returned were bikini designer name and fit a 12 yr old. Not his. The only good part was the food was better than independent. the extra charges for special needs were outrageous and they did not receive special care. Everything from assisted was moved to independent. NO bed bugs. Their room at assisted had the bugs. Not them

I took my mom out of the All American in August 2022. She was there for 5 months and was hospitalized 3x for dehydration. My experience with the All American Memory Care unit is that they are lovely, kind people who were poorly managed and supervised. There was a lack of consistency in procedures from shift to shift . The left hand did not seem to know what the right hand was doing. I don't think they are truly knowledgeable and/or capable of effectively running a Memory Care unit when it comes to staffing , training, warning signs , consistent procedures . I would not recommend the MCU. Perhaps the Assisted Living part of the program meets the clients' needs more effectively.

We picked this community, because of the proximit, and cost. The experience was disappointing, frustrating, emotionally draining, and deceptive. They can improve on communication! Meeting expectations which they had defined, and responsiveness.

They promise much more than they offer. Their brochure says they offer "Exercise Physiologists offering over 150 different fitness and wellness classes and diagnosis-specific programs." This was promised during the in take, but it was impossible to get our loved one started in this program, even with a doctors order. I'm not convinced it actually exists. They provide very limited transportation to doctors visits, so you ultimately are responsible for transport. Very limited skilled medical team on site, and very inconsistent. This place may be ok if your loved one is fully independent, but if they need any significant level of care, I would not trust or recommend this place.

I toured with Merryvale Assisted Living and was not very impressed by what I saw. The facility itself was very dated, it was a little disorganized, and I did not care for the layout.

I was not thrilled with Bentley Commons. It was not what we were expecting. Some of it wasn't their fault, it is just a smaller place with not many activities and we were wanting something bigger. Some of the staff were not super friendly and welcoming, administrative staff were friendly and accommodating but once my parents moved in I never heard from them. It would have been nice to get some follow up from them to check and see who things were going. I would tell others looking to seek people out who are there and talk to them and see how they are liking the facility.

Do Not go at least to this location. When a resident has a problem, management has a habit of blaming the familye family. The management is horrific. The people that are there need to replace the management. I believe this is their whole problem. The communication was poorly handled during the pandemic. The Nurse Manager is horrible. She has disrespect for families, staff, and residents. I think she is the cancer of the whole community. My loved one became so miserable I began looking for another location. However, I ended up moving him home after 5 months because he was so distraught. One positive note, there were a couple of wonderful CNA's who made a major difference in my husband's life. They treat their team members poorly and this causes poor morale. All American has turnover. The staff isn't allowed to comfort and be friendly to the residents during the pandemic. They don't have good medicine management and they don't have any oversight of the nursing staff. There was nothing to cheer the residents up during the holidays. There is no contact numbers or emails for management. This makes it hard to have contact for any issues. The food is horrible, and they run out of food for the residents. This isn't gourmet meals.

Unfortunately my mother was not able to stay in this community. She enjoys walking around, and she was wondering around all. They have an one strike, and your out the community. I did find other community that suited our needs.

All American community is pretty well maintained, the original staff was very caring and friendly, now there is only a few staff members that are friendly. You get what you pay for at this community, they have cut the staff back so much that they aren't able to keep up with the services they promised. However the workers seem to generally care, they just aren't given enough time to spend with the residents to do a proper caring job. Before COVID they had activities like bingo, scrabble, bowling, they would have entertainment groups come in around the holidays. It is a neat facility, but slightly awkward. Two residents share one bathroom per suite. The communication with this community is absolutely terrible, they never keep us up to date when something happens with our loved on.

We were extremely disappointed when visiting our friend at Bentley commons. The grounds were dirty and not well maintained. Large groups of staff were frequently outside smoking! The foyer is very beautiful. We stayed for lunch and the food was not healthy. Our friend assured us that it was the normal. The apartment was ok, but dated. The aids seemed to have lots of extra time. Groups of staff talking in public areas while patients were literally crying and screaming for someone.

I do not recommend them. They did not take care of my mom like they promised. Some of the CNA's refuse to wash her and change her diaper when she asked. My mom got bed sores and no one was notified of these. She also had other issues that were not documented. If I could take back sending my Mom there, I would. They talk up the care but it's only talk. You pay for enhanced care and you barely get any care. Don't send future clients to them!!

They are ill prepared for emergencies and progression of illness. The rooms were nice.

The grounds are beautiful and I bet this is a nice option for seniors without medical issues. However, this was a horror show for my loved one with medical complexities. This facility is not equipped to provide care for residents that need nursing care. There are a few staff member that are there for the right reasons but most are cold, don’t want to be questioned, incredibly unprofessional, cruel, uncaring, not compassionate… I wanted this to be a place for my loved one to be cared for with kindness and dignity. They humiliated my loved one, let my loved one sit and suffer and then blamed the family. The executive management is inappropriate, unprofessional and aggressive. What an absolutely horrid experience this was for our family. Think twice. There are other options.

Patient care is a zero. The staff has NO COMPASSION for their residents. Its alarming. The nursing staff is horrifyingly rude to family members. They are not truthful about resident care. The place is pretty and maintained, but if your loved one has any medical complications, STAY AWAY FROM THIS PLACE!

As you can see, we were very unhappy with All American. We spent tens of thousands for less than two months! Entering there they woo'ed us and once my mother was a resident, radio silent. They promised therapies immediately and she never received one. They actually called us after we removed her. After. She was there 6 weeks! Would never recommend them and I voice that every chance I get to people who ask and on social media.

My mom was a Merryvale assisted living in Covington Georgia and that was the worst place my mom have ever lived the executive director is so cold hearted she doesn't care about the residents at all she talks about the residents to the staff and the facility has roaches and the kitchen staff doesn't wear nets my mom found hair in her food and I went to talk to the executive director about it and she was very rude

Overall experience was not good. We explained Mom's level of need, was told no problem we can accommodate. It was an absolute fabrication. Mom never even received her necklace (to call for help) for over two weeks. Anytime I called to speak with someone, I left messages with no call back. And she was supposed to be in PT. We called multiple times to see when she would be evaluated (was told that would happen immediately after arrival). Want to know when they called us to just evaluate her? Two weeks after we removed her!!! The original person who was SO attentive taking our money, never spoke to us again. She was left to fend for herself multiple times. We left after a month. Would never recommend that place to anyone. They want your money and that's it.. Actually seems clean. But I never ventured around outside Mom's room. Friendliness of staff? Could never find anyone to speak with. When it come to the quality of care I'd go lower if your scale let me. There is no level of care. If you're able bodied, I'm sure it could be okay. If you need assistance, you're out of luck. I brought her in food constantly. She was brought sandwiches. Nothing really good. Never attended activities. The overall value for cost - absolute zero. For one month, we spent a ridiculous amount of money. And when I pulled Mom from there, they sent me bills for unknown services. Even when I asked about them (that were never mentioned/indicated in the contract), I received no answers. I didn't pay those. I assume they were ways to pad their pockets, because they haven't charged me for those again. Be smart enough to question every charge.

We placed our mom in their dementia care July 2021. Her sheets were not changed for a month. We were told they wash them and put them back on the same day. We finally left a tissue in a pillowcase and after a week it was still there. Also they let my mom suffer witha terrible oozing yeast infection under her breast. It was noted in her medical records that she was prone to that. They told us they checked her (and all the ladies) regularly. Obviously not. We filed a formal complaint with the Executive Office of Elder Affairs. Anyone can request a copy through the freedom of information act. We did not want to write this review. We hoped the EOEA would handle it. But after all this time we have little faith that has happened

The building has nice aesthetics but the care is deplorable. Not just because they lack staff but because the staff they do have lack empathy, compassion and some do not know simple respect for residents or their families. The portion sizes for food is not enough to feed a child let alone an adult. Very disappointed. They promise services they are not equipped to offer.