Juniper Communities

If you are reading this ...RUN from Daylesford Crossing! This facility is the absolute worst. There is a saying, "You can put lipstick on a pig, but it is still a pig." That is this place ....it looks nice on the outside but the management should be ashamed and to be honest not sure how they still operate with all of the violations and non-compliant activity that goes on every day. We had a loved one there briefly...thank god. They lied, staff and aides are not trained, they gave our loved one the wrong medication and we had complications. Good thing that was all... we got out ASAP. They have people call out all of the time and they do not fill the shift, the residents suffer. Mismanaged, cheap, not compliant, residents suffer. Someone is making a lot of money for terrible care and service. Hopefully word continues to get out because this is not right.

In the dementia ward, in a basement beside a highway, I feared traffic pollution could cause negative health consequences. Management failed to organize certain essential personal services.

I went to this place on [date removed] as a walk in requested a tour of the building for my father. The girl at the front desk told me that there was an Easter event going on and the manager was busy and I needed to call her to reschedule. My family and I were in a crunch taking that my father was being discharged from rehab on Monday. After hearing such great things about your facility that was a major let down. I will also mention that I never got a call from the manager. We did find placement for our father at a nearby facility where the manager came in on her day off to accommodate us. So if you are planning on going here for a tour make sure you schedule prior because walk-ins are not welcomed.

The memory care unit is awful!!! Someone has to be their voice. We would never recommend this facility and REGRET sending our family member there. The 5 star ratings have NOTHING TO DO WITH THE MEMORY CARE UNIT. The whole place strongly smells of urine, rugs are dirty, consistently dirty diapers and vinyl gloves on the floors, no activities, residents left in front of the television for hours, residents look dirty, their is no regular routine of washing the residents and not enough linens for the beds. The activities and things to do in the main room of the memory care unit is JUST for show and are JUST selling points. The administration just talks and yeses you to death. No one is held accountable, especially the administration. We had read the couple of the one star reviews and we should not have ignored them! I do not want the administration to respond to this review. Actions speak louder than words.

This place is a total disappointment. Smells of urine constantly. People in hallways staring into space. Caregivers only pay attention to residents when family shows up. Horrible nursing care. Would never recommend anyone to live here or for families to chose this place for a loved one. Awful top to bottom.

This place looked good from tour I took, but promised me they’d take good care of my mother but didn’t even try to accommodate mothers simple needs! Poor management took month 1/2 to put a screw on a broken door! They tell you what you want to here but do nothing about concerns! Moving mother ASAP extremely dissatisfied...

Don’t believe what you see in the pictures and fancy descriptive language about Daylesford Crossing. My friends’ elderly parent was left on their own for two nights in [date removed]. Staff delivered the dinner, which was still covered the next day. The resident slept in their clothes & had urine/ feces throughout the apartment the following morning. Can you IMAGINE? We have documentation as well as pictures. A letter was written to the owners and upper management without any response. We asked to find out who was on duty; they said, “We will look into it and get back to you.” No response back. This is not the first incident. Just one of many. They are paying more than [removed] a month for this kind of care, or more accurately lack of care. This resident requires a high level of treatment, pays high additional fees for this care and on a regular basis does not receive it. We consider this abusive behavior by any standards....again~do not be fooled by the chatty tour, falsehoods about care and friendly promises made by management.

They are careless with meds, their assessment skills and patient care is terrible. Meal times and food is less than acceptable

I went in to Juniper Village about a month ago to view prices, accommodations and overall environment. Let's just say after meeting with the marketing director (? I believe that was her position) and the head director that I don't think this is the place for my dad to live. They seemed more concerned with me signing the contract IMMEDIATELY then easing my father and my concerns and questions. They spoke down to my father as if he wasn't the one making the decision. No smiling from either of them and an almost condescending tone. I think we have made a decision with another senior living and will be sure to steer others away from this one as well.

My mother has been at Juniper Village for a little over a year and I'm absolutely disgusted by recent behavior from their executive director. My mother has told me that [Removed] consistently ignores residents and belittles them. She treats them like patients in a psych ward. My mother said the rest of the staff seem lovely but the treatment from the woman in charge is horrible. I am currently looking for a new assisted living to put my mother in as I do not want her living somewhere that makes her so uncomfortable. Absolutely would NOT recommend this assisted living facility unless you enjoy being treated like a fool.

This community had my mom for a short time that ended up horrible. I was told this community has memory care and they would be able to fix her medication but they never did. On my visit I saw soiled items everywhere and noticed she was sleeping in soiled sheets, things were also missing and it was not clean. The food was not good, Mom lost 9 pounds, probably because the food did not look fresh and impressive. The director was not professional and I would not recommend this community

Don't be fooled. They'll treat you like they care until you sign the contract and give them your hard earned money but after that you'll never get the time of day. Check with the State for all the complaints lodged against this facility and you'll know this organization is below board. It starts from the first person you meet in the Sales Department and continues to the top. Many of the neighboring facilities in Bucks County offer a more caring and honest environment. You'll be glad to choose an alternate facility.

The conditions are deplorable, they cancel activities and leave you with nothing. Look out for the major increases each year and the lack of variety. This place should be shut down.

This place is [removed]. They only care about power and money and not the residents. The care givers in the assisted living area are clueless and mistakes are made often. If you love your parents or yourself, continue the search. If you do choose to this rat hole, be sure to take a tape recorder with you for the initial interview as they "conveniently forget" to add specific items to the agreement and when asked about these items they don't stand by their word.

We only lasted 2 days at Devon Senior Living before the RN there had my mother sent to the hospital and turned out from the facility. So far my sister has sent two emails to the executive director asking for an accounting of why our mother was evicted and when we will be seeing a refund. Tomorrow will be a week and we still have not had a response from the facility. Our next move will be to contact the Better Business Bureau.

I didn't like it. One person in particular was very nasty and unprofessional -- and that definitely sets the standard. Unless that person is fired, I wouldn't trust sending a loved one there. I sent word out to Corporate in regard to my complaint. I am still waiting to hear from them.