Juniper Communities

The staff is friendly, competent, caring, and compassionate. The food is excellent. The administrative staff did everything possible to make the "onboarding" process stress free. The quality of care is top notch, with nurses stationed 24/7 in the memory care unit. They are in contact with the families if the need arises. The facility is well kept and clean. The facility provides daily, almost hourly, activities for the residents in memory care. The staff who undertake this responsibility are excellent at what they do and encourage residents to participate to their ability. There is no sitting in front of a TV screen here while staff sit idly by (which was the case in a prior facility). Overall, considering the circumstances of having a parent with dementia, the experience at The Vero is positive.

I was impressed that most of the staff has worked there a long time - happy workers.

I highly recommend this business. Their customer service is second to none. I was completely impressed with their professionalism and customer service. The ambiance here is always inviting and comfortable. [name removed] and his staff is not only friendly but also highly skilled.

5 across the board. My mother loves the camaraderie of the staff and so many friends. She loves the real long workouts and the occasional lobster. Yes, we would recommend Juniper Village at Hamilton to other families.

The staff at Juniper Village Mt Joy has been wonderful for my family members long term care. (Over 3 years so far)The facility is clean and bright, always pleasant. The staff is caring and addresses any questions or concerns you have. The care my family has been given is top notch. The nursing staff is responsive to concerns, questions and devoted to providing excellent care. You can call them anytime and they are always responsive. My family member considers the staff at Juniper his family and has blossomed under their care. [names removed] and the entire team go out of their way to provide the best experience possible for your loved one. I highly recommend Juniper Village MT Joy for your loved ones.

Very friendly staff, affordable and my mom loves the place. Yes, we would recommend Juniper Village to other families based on the experience we have had.

Lovely tour of the community which was very clean and charming. We met some of the staff who greeted us with smiles. We had all our questions answered and options presented that would be in the best interest of our loved one. The pricing seems more than reasonable for the area and versus the other communities we saw.

Another facility told me that once I checked out Juniper Village, I would not be back to theirs. That spoke volumes~ & they were right!!!It's close to our kids, they welcome our 13 year old fur baby, it's beautiful, not congested, provides a variety of living spaces & the staff is awesome!

The nurses are well educated in their craft. Delighted by their interpersonal skills. I have no hesitation of giving a 5-star rating to the group as a whole. High quality of care. Thankful for all services. River cafe is awesome ! Best BLT’s !

We've had a very good experience with Juniper Villege. The staff, nurses and office workers are all very nice and helpful. [name removed] is really happy there. She has great care and has made some nice friends. She enjoys having the kitchenette in her room and also the meals from the facility. She also likes having the option of being able to eat in either of the two dining rooms. It has a great experience from the start.

Our neighbors were showing signs of medical and memory issues and in need of an assisted living facility. The social worker at the rehab facility recommended Juniper Village. They had an opening and could accomdate the couple. We were plesently surprised by the continued kindness, cleanliness and overall welcoming environment in the community. Our neighbors are still in the mental process of transitioning to this new environment but they appreciate how kind and caring the staff has been. They are now in a safe environment where their daily needs are being met.

5 for all. There has been some turnover of the front desk staff which has been disappointing for my Mom because she really likes them. The property is a nice setting, off the main road and lots of trees. Many activities to stay engaged. Apartments are spacious and many have their own balconies.

My Mom has been in Juniper for about 3 months now and is having a wonderful experience. She is absolutely thriving. The director [name removed] is so wonderful to work with. And I can't forget to mention how wonderful [name removed] is. The entire staff is so good to my Mom. This was the best decision we could have made.

My only issue is dining. They were put with two other couples. One guy died and my wife is a mess. Other couple has health issues and don't show up. My mom needs socialization. They need some other people.

Juniper Village of Forest Hills has proved to be the correct place for my brother to reside at this time. My family and I have had nothing but positive experiences. My brother enjoys his accommodations, food service, daily group activities and the care he has been provided. Every day the entire staff shows friendliness, kindness, and compassion when caring for my brother and the other residents. Overall it has been a positive experience.

I needed a place for respite care when I was going out of town and that is a place that our hospice company found that had a empty bed .

Only challenge has been the water pressure is weak. They have been working on it and it has improved. Initially it was bad. Could barely take a shower or get the shampoo rinsed out of her hair.

My Mother passed away about 3-4 weeks after entering Juniper Village. Our experience with them was good and especially with Hospice when they were called in after it was apparent mother wouldn't recover.

Not enough medical care when needed from the doctor that covers the residents as their primary doctor. He has too many patients with too many needs and made my mom wait all day to be seen and then she was never seen at all. We had to pick her up and take her to ER. She was also ignored when she told the staff repeatedly that she did not feel well. She was going into CHF and also had Atrial fibrillation and ultimately required a pacemaker that week. We ended up removing her from Vero so that her medical care could be supervised better. Very expensive but compared to home care costs, the value is reasonable. Only the wealthy or people with a long term care policy could ever afford it though. The other thing I forgot to mention that was concerning is that they do not have a cost cap. So their contract says they can raise the rent at anytime at their discretion and for a person with a fixed income, this could mean they might not be able to afford living there at some point and then they are stuck with no place to go because now they have sold their home and don't have a safety net anymore. A promise to always stay within her long term care budget would have made us feel a lot safer or at-least a cap of some kind.

What I always say," contact a Place For Mom they will direct you to a good place for your Love One"! They came highly recommended.