Heritage Retirement Communities

I had a nice tour of this community. Everything went well, and they were very kind to us. Everything I saw was nice. The community was nice and clean. It was a pleasant tour, but it was not the place for my father and his needs.

The Kindred Assisted Living the Fountains was not the right level of care that my husband needs at the time. The community itself was very clean and well maintained. The staff was very friendly and welcoming.

The Woodlands of Shaker Heights is nice community with friendly staff. The place is nice and seems to be kept up very well. The place just did not have the level of care my husband needed, they went straight from assisted living into the memory care unit. Is a great community, just not what we needed at the moment.

Everything is working out very well for me, since my move to this community. I'am doing well, and I like it here. The staff is very kind and helpful. They are always smiling. This is a good, safe community. I'am all settled into this community, and I would recommend it to my friends and family. It is a nice place.

Ebony was wonderful. The corporate concept is very much in line with the way we think elder care should be administered.

The Fountains is a wonderful "New Home"! The atmosphere is so homey and makes you feel like you are sitting in a friends living room. The apartments are spacious and so very well kept. The Staff goes out of their way to get to know each resident and anticipates their every need and want. Susan the Activity Director is wonderful and plans fun activities geared for all. She also happily accepts and promotes suggestions for activities. The day excursions are a big hit! Bobby can fix or hang anything and also provide an ear to listen to a good story. He can also hold a hand! If you or a loved one needs a little assistance in life then the Fountains is the BEST place. Contact Ivy [removed] and she will make the transition easy, smooth, and most importantly welcoming! Two thumbs up for The Fountains in Lyndhurst!!!

There was an incident at Kindred Assisted Living the Fountain, my husband was having a rough time. He wandered in an area he shouldn't have. I feel like the staff should have been able to keep a better eye on him. Overall the experience was okay, I just think that incident could have been prevented.

A pleasant building, nice location by the Shaker Heights Library and Senior Center.

I chose 'The Woodlands of Shaker Heights' for my mother because its located in an area familiar to her, and I liked the smaller home-like atmosphere of the residence. I was correct and mom adjusted in a matter of a couple of months, which was no small accomplishment. The staff and attendants are very hospitable and accommodating. However, after one month they 're-assessed' her needs and raised the monthly rate. Thirty days after that they attempted to raise the rate again. It appears that I'm going to have to keep a close watch on their rate hikes in the future. Other than that, I am happy with the service that my mother is receiving.

friendly staff; warm,cozy environment. residents appeared to be active.

We liked it here because the set up is different. Instead of having separate apartments, they have rooms, and a shared dining, and living room area. There are only about 13 residents here. It's very clean. My loved one doesn't complain about the food, and I have never tried it, but they did just get a new chef.

I WAS 3 DAYS BEFORE MY DAD WAS TO BE REMOVED FROM A REHAB .... TOO EITHER "ASSISTED LIVING vs A NURSING HOME. "A PLACE FOR MOM" JUMP RIGHT IN, BY IT BEING A HOLIDAY WEEK-END, HE WAS PLACE IN 4 DAY. THIS LOCATION IN WITHIN 4 MILES OF MY STEP-MOM!! THIS WAS A BLESSING!! YOU GUYS WERE THERE TO HELP SAVE THE DAY/MONEY!! THE WOODLANDS OF SHAKER HEIGHTS WORKED DILIGENTLY, ALSO!!

This is the place that I really Like and I think mama would adjust well here.

The apartments are spacious and clean and the community was homey and welcoming. The Administrative and Front Desk staff are wonderful and many of the staff members are extremely kind, gentle, caring and attentive. There are, unfortunately, a select few staff members in key positions that are snippy and rude which may be because the facility seems to be understaffed. Overall a good place.

The property itself is nice. They have a nice common area. The building itself is large however the rooms that I saw were small and gives off an impression of a college dorm. The interior of the community was very nice. The location was ok. Depending on what the extra pricing for additional care if needed.it may have put it out of my budget range. When I pushed the subject of add-on charges the response that I got was well it really depends on the level of care. There should be a little more transparency on additional cost in my opinion

Other comments: Any activities they have are directed at their fully functioning population. No one seems to be trained on dementia or Alzheimer's but most are kind. I have issues with one caretaker who I have heard raise her voice to my mom. The director and nurse are slow to respond if I call and I have called less than ten times. They have a table in the entry way made of glass and mirrors with sharp points all over. I have said something more than once but to no avail. It will be ugly when someone falls into it. Most of the people are great. No one is abused or even ignored. I used to be my mom's caretaker so I might be expecting too much.

I would recommend The Woodlands. The staff is great and the food looks great. The only complaint I have is the lack of communication with the transition team getting your loved one moved in and situated.

Staffing issues were a problem. I realize that's not an isolated issue, and a lot of businesses are also dealing with this. But it becomes a concern if you feel a relative's care could be compromised.

They are under new management and they are improving. The house does not have the smell facilities get. My loved one will sit at the kitchen table and read the newspaper like they did at home but only when the daily caretaker makes an effort to bring my loved one out of the room. That's is what they do poorly to have consistency in daily caretakers. Some ignore my loved one even to the point of them being in their depends too long while others make an effort to get my loved one out of the bedroom. For the price the private room and private bath is a great deal.

Very friendly staff! The facility is much smaller (several stand alone units) than the others I toured. Not as luxurious either. But, for mom’s 1 week stay, adequate enough. It has a ‘home’ feel ipo an institution/facility.