Hawthorn Senior Living, LLC

Multi-year experience with an elderly friend we were responsible for. Facility is somewhat older but has been remodeled and upgraded as it presents well and is very comfortable. Food is well prepared and contains a nice variety. Lots of activities and entertainment. High point of this operation is the Management and Staff. They are friendly, attentive and appear to truly care about and for their residents. Would and have recommended Parkrose Chateau several times.

Everybody there seems to be very friendly. The staff are friendly and helpful. They did just change the head of staff, and my loved one tells me the new people are still good but not quite as attentive as the original ones. The ones that left were part of the community and very active. The food looks very nice and classy, and they bring out different courses, so it's nice not having all the food plopped on one plate. She's involved in workout activities where they beat a drum and balance with a balloon. She's really enjoying it. They take trips too and have been to the casino. She seems to be happy there. There appears to be more of a waiting list for requests and things with the new management, but overall things are good.

Out of all of the facilities I looked at, this one was my favorite. The building is beautiful and open. They had just been bought out by another company when I was looking.

Mom really likes the apartment that she has, it has a lot of space and she was able to take a lot of her things with her. [name removed] who contacted me and gave us the tour was wonderful, he talked to me for a long time and really helped with the whole process. The quality of food is good, but it is not always food that is the best for you. Mom does say the activities are not always things that she wants to do, so that has been a struggle for her. Overall I would recommend them to others looking.

Our family had an in person tour and it was nice but the cost was so much higher and the rooms were much smaller.

Our family had an in person tour and everyone was very friendly it was a nice tour, but our loved one wanted an apartment with a full kitchen and they only have kitchenettes.

The food is really good its just the hours that they serve food, the lunch and the dinner are to close to each other so they only end up eating once due to not being ready to eat yet. Due to this we are buying groceries and that is one down fall when the community provides all that we need.

Salishan Retirement appeared to be a very nice facility, but it was pricey and the value did not seem to be quite as good as another facility we were looking into.

We had a great tour with The Highlands. It is an older facility but it is well kept. The rooms that we were able to look at were adequate. The only downfall for us was the price for care, but it was a great facility.

The community is very clean and it is a really nice building. The staff are friendly but they are understaffed and have been going through a lot of changes in management lately. The location is perfect for me, it is only a few miles from my former home which our family still owns. The means and dining service however is horrible because of the staffing. The meals themselves are fine, but the dining service is the issue. It takes about an hour and a half or two hours to be served. The bus driver is wonderful, but the bus does not have a lift for wheelchairs, so if you aren't able to walk you are kind of screwed, but the bus driving is very helpful with any assistance. The activities director is also wonderful.

This community was nice we just did not like the location for this community, right on a busy road and just didn't work for me.

We thought Jordan Oaks was very nice. They just didn’t have an apartment that met my mother's needs during our move-in timeframe.

My loved one moved in this past summer. They were extremely helpful with the move-in process, and they have welcomed her warmly. She has been visited by other residents as well as the staff. The ancillary services that are provided through coordination with Stoneridge have been exemplary, even with everything that's been going on with the pandemic. The facilities are always clean. She has access to laundry services, which we haven't had a problem using at all, even with the facility being pretty full. She rarely has to wait. The only challenge I would say has been the food. It's important to have really well-rounded meals, and at times they tend to have meals that aren't as balanced as I would like. But I think that also has to do with challenges that all facilities are having with the labor force right now. But we have not seen a reduction in her care or in the facility.

Our family had an in person tour and we really liked this community. It was high on our list except the two rooms we saw were both located way to far from the dining hall, our loved one would of had to walk along way to get their meals.

I would tell others that the community has really nice staff. There has been staff turnover since my loved one has been here. Overall they have a good staff to take care of the residents. It is a friendly place as well.

What sold my mom on the apartment was the private outdoor space. The price point was also attractive to us as well as the friendliness of the residents and the staff members, they have all been very welcoming. The staff encourages residents to be friendly and engage with one another. My mom does say that the meat tends to be a little under-cooked and vegetables a little over-cooked, but she is eating all of the meals. I have not eaten the food but they do have a lot of variety on their menu. I would certainly recommend for those looking for independent living.

Our sister tour the facility and she said that it was not quite as friendly as another place we looked at, and the value was not an al la cart options. It was like a take it or leave it value.

We thought Salishan was beautiful, but it didn’t have as much of assisted living that our loved one might need. Also we felt you weren't getting as much for your dollar.

I would recommend you pay attention to the business office, as I've not had the best experience.. The food is good for the residents. They have tours, movies, card games, and more are available for the residents to choose from for activities. This community does have a car available for transportation to appointments.

I hear nothing good about the food. Complaints seem to fall on death ears. it was quite good but has declined over the past few years.