Harmony Senior Services

1st senior living facility visited. Memory care on the second level. As you enter the room there is a hall with closet on one side and bathroom on the other. One positive aspect is that they have a visiting doctor come M, Tue, Wed & Fri.

The place is nice, but I wasn’t impressed by the staff or how confused everyone was about my arrival when someone had just confirmed 10 minutes prior. They also treat you like a car lot so I wasn’t a fan of that either.

not impressed with the fact that they charge for everything above the basic room rental and care.

Be aware they run out of hot water at least once a week and maintenance cannot fix.

My parents have been there from August 2017 to the present.. There has been a fair amount of staff turnover during that period. The facility is newer, well maintained and has nice amenities.. No buy in which is nice. Food quality and service is generally poor. For the fees that should be much better. Good activities director!

Too expensive for their present needs. They didn't want any meals.

Everything is great while your loved one is able to move around and pretty much do most things on their own. Our experience was mostly good at that point, although some things we were told before they opened were not the same once my loved one moved in. But when they have issues that make them need more care that experience deteriorates. And the price goes up.

My loved one likes the food. We picked this community, because I was happy with what I saw from the tour experience. My advice to other families, looking into places, is to check and make sure they are staffed real good, because they are often understaffed.

Overall service could be improved

I went on a tour here and it was OK. The lighting was really bad and it made it feel the coldness. The furnishing is sparing and just not a homey feeling. I just saw all the residents lined up to get their medicine. I didn't like that. I recommend families tour as many places as they can before they make a choice.

The initial tour and marketing brochure were impressive, and I liked the small size of the facility. However, upon having my mother move in, I have discovered most residents spent most of their time privately in their own rooms/apts. Activities are on the calendar, but are repetitive in nature. The meals in the dining room are adequate at best, i.e., a cheese omelet for dinner was not freshly prepared, but was obviously frozen. So was the hard biscuit that was served with it. My mom only enjoyed the apples that evening. Chef prepared? Not! Now that I have placed my loved one here and paid the sizeable up front fees that are nonrefundable, it's not feasible to re-locate her at this time. She isn't happy, so neither am I!

Management is horrible, the community it self is great for loved ones. Turn over all the time and always short staffed.

The food has been a very big issue in the serving of food has been a very big issue. The care at night is nonexistent. There have been a few issues with medication's. I would not recommend putting someone there that has slight dementia because of the once in a while, pharmacy issues. And just say that there has been some improvements in the food, but there is still room for improvement and there is room for improvement in the upper management staff.

When I got there we were fairly happy. New Administration ran off all but one of the good employees and retained all the horrible employees. By the end no one cared, no one worked, and I would never send another person there that needed any assistance. We were in Assisted Living.

The meals and dining would get a -5. Before referring any other families please personally validate the community. Appearances can be deceiving. Administrator and other administrative positions turnover is extremely high for this community which speaks volumes about the working conditions/ atmosphere.

Staff is friendly, but they are extremely short staffed. We would not at this time recommend the community to other families. Unless they needed very little help and support and just a place to live with meals & med administration provided.

Most of leadership staff was brand new during our time there. I think Harmony has the potential for great care. I'd suggest having a clear idea of your/the resident's needs and following up closely for the first month to ensure needs are being communicated between staff and followed through with. But I think new staff was actively in the process of improving care so I'm hopeful it will be more positive for future residents.

My mom fell, broke a bone and is now hospitalized. This was not reported to me for 4 days. Communication really needs improvement. I have not heard from anyone at Harmony concerning how my mom is doing. This is extremely disheartening.

They are trying to get the standards up to par. This may not happen unless the leader is strong. The leader talks a good game but we'll see if he is effective. How they could improve: Better adhering to rules-not giving out door code, not using side doors to come in and out. Better security cameras. Better sounds /light to make staff aware if someone leaves incorrect door. Know that staff doesn't stay ion top of care such as changing depends in a timely manner. Taking patients to bathroom after meals. Keeping hallways/rooms clean from smells. Keeping rooms straight. Not waiting till patients are out of supplies before asking us to bring more. Just a few.

They work hard to get you in the community but they require a deposit b4 releasing paperwork to get an assessment. I didn't like that. It felt like a pressure tactic. I was very disappointed. I put money down, couldn't get dr to complete the paperwork and now I'm fighting with them to get my money back