Harmony Senior Services

The facility is simply beautiful, however, it was most apparent that the entire experience was about getting a "SALE"!!!

Their billing department was terrible. They did not respond to repeated voicemail or emails, and did not correct errors in billing. Our attorneys finally were able to resolve the billing issue. My advice is to get any financial arrangement or agreement in writing.

The food service is terrible. There is no leadership. No one checks on how the residents are enjoying their meals. I have joined my father for several meals and they have been terrible. He has actually left on several occasions and gone back to his room to make his own dinner because the food was so bad.

#1 our overall experience has been what I expected… Hence, I gave it a three, nothing over the top and nothing down in the gully. #5 I have worked very closely with the administrative staff because we've had various issues… They present well~ I truly believe they mean well it just takes a long time to get anything anything accomplished #6 the dining services up there is truly the black eye on that facility… They have a horrific time hiring competent people, keeping competent people, serving hot/tasty food. Hopefully things are going to get better. They were good November and December… They started a downhill slide in January and hopefully the slide is at least being slowed if not stopped. The facility is beautiful. Her apartment is beautiful no qualms there to be very honest with you moneywise everything that we looked at in the Roanoke Valley was within [fee removed] of each other per month, so it just came down to what space did each one have that you wanted or that you preferred. The convenience, factor of where she is and where I am played a huge role as well.

The place is nice, luminous and modern looking. It seems they are a bit understaffed though. And the food is not great and small portions.

My response was for the memory care unit for 2024. I cannot answer for 2025. They may have better staffing now. I saw mom almost every day. My overall experience was very frustrating !!The expense is very large and every day there seemed to be some care worker issues. No hearing aids. No help with dentures. Portable oxygen not charged. They just could not keep staff or get them trained

What we like the abut Harmony at Avon is that it is new and clean. To improve on would be staff. Severely lacking training and quality. Couple good ones. Rest not so much. I’ve came in there several times and they were doing coloring books while the residents were just sitting there.

The Chamberlin is not for people who need assisted living. If the residents are very independent and have a lot of money then sure we would recommend this community to other families.

The people are friendly. They need to be more responsive and they don't seem to have enough help

Once your loved one has moved into a facility, you must stay engaged and visit often especially early on to ensure proper level of care is given and expectations are being met.

Facilities are well maintained and show well. Residential care is what needs stronger, experienced, care givers. Should be fully vetted for experience and credentials.

Building physically nice. Rent very expensive. Some staff pretty nasty. Observed warm interactions between residents. Really good sales agent.

Very disappointed with Harmony, have had a lot of problems with incompetence. So frustrated that we're beginning to look for another facility.

There isn't many spaces for parking if you are on the independent side most are for charter members. They also do not follow specific diet instructions in her case they cook with seasonings that she can't have. One of the night receptionist is very confrontational if you don't agree with her. They also didn't have anything to help as we moved my mother in law in They said we should've hired movers.

My mom has been living at Harmony at Enterprise for approximately six weeks. The facility and her apartment are very nice, but there is little done to help new residents get acclimated. I think someone took her to dinner the first night or two, but that was about it. The social calendar is limited and there are virtually no group outings to visit places that I am aware of. Furthermore, the community driver recently quit, so residents who don't drive have no way to get anywhere unless the use cabs/Uber or get a ride from friends or family. We had hoped for far more of a community feel than we have experienced.

The parking is very limited for independent living for those who drive in addition to guests parking. There are also is not enough handicapped parking, the majority of the parks are for the charter members. Also found that there is no assistance to help move in your loved one in the best option is to hire movers which of course is an additional moving cost.

-This was only for respite care - I had to call several times over a two-week period to get a bed frame for the mattress. The old mattress and box spring were on the floor without support of a bed frame. The old Mattress was extremely discomforting -The Staff that cared for the patients went above beyond for my wife and other patients.

I found the initial contact to be very warm, reassuring and efficient. Place is clean and well run. However I do feel that my loved one was incorrectly assessed as being a fit for Memory Care. While my loved one had memory impairment she did not have the physical capacity to live independently at Crossings. Frankly the assessment was flawed and we believed she’d be okay because of nice staff and marketing. For the company it’s checking a few boxes but for family it’s an agonizing emotional investment. We would have been happier if she had been rejected and referred to SNF. So my advice is for families to take their time and go with their gut, not financial incentives and extras. This is a nice place but ONLY meant for mildly cognitive impaired fairly self sufficient physically healthy people who don’t require frequent monitoring. If your loved one requires more than that this is not the place for you.

The location, the newness and the cost for AL compared to the others we looked at. We loved the facility but memory care was often short staffed and the communication overall (staff & Administration) was bad. We often had to ask questions over &over and found that in almost every case, stuff on other shifts we notary aware of medical changes. We've also had difficulty getting a response back from Administration even after calling and emailing. Also, after a month there, they never provided us with a key fob to get in and out of the facility although it was promised. Additionally to get into the memory care unit we had to press the doorbell. The issue with that (we shared this with Administration to no avail) is that in almost every single occasion we had to wait 15 minutes or longer before someone let us in.

They do the basics at Harmony at Spring Hills, probably due to staff overload, staff shortages and turnover rate. Very clean but housekeeping doesn't pay attention to details like cleaning down inside toilets thoroughly. Most staff are pleasant but most complain about being overworked. Quality of care depends on who is on duty. Staff who give showers don't consistently wash behind ears or between toes, for example. Meals are not be in du as lot as Poe as lung. Everyone is offered the same two entries regardless of their medical conditions. Diabetics can get ice cream everyday and no one communicates these restrictions to food service. Activities are geared to people who can hear and see (also who can follow instructions well) and church services are not interactive with residents involved -just passively listening. Cost is tied mostly to the nice facility but social interactions are very clickish and someone like mt Mom who is very social and 101 years old doesn't happen easily do I've hired TWO people on five different days so she is not isolated. Overworked staff have little time to spend with residents and don't go out of their way to encourage or support inclusion. Management needs to ensure a feeling of community at least and it does not exist for most people there. I know because I talk with them and they don't feel connected