Harmony Senior Services

I think they took care of my parents well overall. The facility was very nice inside. But I think we would have enjoyed a smaller community, even though Harmony isn't at full capacity yet. Even so, they're understaffed. The nurses are great, but I feel like the higher up administration needs to be more present. It's a pretty corporate environment. Everybody was nice and said hi, although established residents were a little slower to warm up to new residents. It seemed like they had a lot of activities. It would likely be a great place for the right person, but if we had to do it again, we probably would have sought out a smaller community.

Our loved one are happy with the activities, they love that they have live music and entertainment often. They have met a lot of residents who are very friendly, and the facility itself is very nice. However, the meals are not what our loved ones consider up to par, and when they go to the dining hall they have to wait awhile before being served. The house keeping only comes for about 20 minutes and barely cleans so we have had to hire an outside cleaning service. Also, the response time when a residents uses the emergency cord can be a long time which is a concern to us.

We chose Harmony at Harbour View because of the affordability as well as the convenient location. The room sizes here are adequate for her needs. The staff members for the most part have been very receptive to what I have had to say about things and been accommodating. I would probably recommend to others looking.

The communication of the community could be better and their covid plan could be better also. When we needed some help with my loved one we were not able to get it due to my loved one having covid. I would have liked to see some type of a plan to assist residents that had covid. I would recommend this community to others

I feel like they are doing a good job at trying to keep residents safe. I feel the food has been good from what we have had, but lately my mom has been complaining and said other residents have been too. I do think they need to have more variety to better accommodate dietary needs. It has been hard to visit our loved one because visitation hours are only during their business hours for set times, so it is hard when you have a full time job. Other than that, the size of my moms room is big, it is a well kept facility, and the staff have been very accommodating with our family. Overall, I would recommend them. They are trying their hardest.

Dinner is iffy--sometimes fine, other times cold or slow.

Family BEWARE!!! Complete "bait & switch" & ZERO communication between departments of care giving. Moved my 92 year-old mother there 3 weeks ago from a different assisted living facility knowing memory care would be needed within a year or so. "Residents get preferred status".... After FOUR DAYS the calls started that she needed memory care. Please note: we had hired home health for 5 hours a day to help with the "transition trauma". They insisted we have extra help 12 hours a day!!! We're at day 28, $15,000.00 later & they dropped the ball COMPLETELY!!! I definitely would not recommend!!! It's a sad situation to watch your parent decline soooo rapidly because the proper care/protocol was not given... Avoid The Crossings at Harbourview! They have too many issues to work out to be reputable.

This is a new community and there are still a lot of empty apts. My mom really likes her apt and she has her furniture all set up so it feels like home. The staff is really friendly and attentive. I have been talking with the director about working on the lack of activities, adding evening events like bingo and cards to help bring the resident out of their apt and get to know one another. My mom likes being active and interacting with her fellow residents. so it has been hard for her to meet others. Mom does enjoy going to the dining room and she likes the food.

The staff here did a very nice job showing us around, and they did take their time to answer all our questions. This is a lovely community and there seem to be a lot of amenities here for their residents, the lay out is nice. We just felt that they were a higher priced compared to some of the other communities we had seen.

I have no complaints about the tour I had taken at this community for my loved one. The staff where friendly and made sure to answer questions we had for them in detail. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right budget in the end decision.

The Village on Pheasant Ridge was nice but needed some work. When i was shown the rooms, i noticed they needed a lot of repairs. The flooring in some rooms was lifting and the walls needed repairs. The maintenance could do a better job at cleaning.

This is a brand new beautiful community. It was a little to expensive for us. The staff I met were nice and answered my questions.

Not enough staff for memory care unit . (They are working hard to figure out Memaw's needs. Food is ok at best right now. Serving ribs on a bone and barely warm carrots that most residents can't eat is beyond my comprehension??? Follow up between shifts was bad and getting better. The nurse Director is over worked but means well... Maintenance Department needs lots of HELP!

For memory care they need more staff. I also think it would be good for them to have easier access to family to get into memory care. I don't particularly like having to ring a door bell and wait for staff to leave working with a resident to open the door. It is unnecessary delay. The facilities are updated, and the staff are pleasant. They do a good job keeping the facilities clean and the residents are often up and moving around if they can. The food options seem to be good and the laundry is done frequently, with very few items getting misplaced in the laundry process.

Harmony at Brookberry is not that old which is nice, but they have a lot of turnover. The employees that work with our loved one are nice but they are very limited on the time they have with the residents. We are not sure if our loved one takes their 2 weekly showers often at all. I just think Harmony is more concerned with its appearance and being newer than other place that I had looked at. It took them many weeks to deal with a hot water issues and an elevator that wasn't working. I would not have picked Harmony for MY loved one.

My rent was increased in less than a month after moving in and signing a lease another issue is dinner takes two to two and a half hours from the time you get there until the time you finish

The facility is very clean the people are really nice they're not really equipped to take care of our relative because she was confined to a wheelchair and had dementia

The activities started at a 10 went to a 3 after they ran [name removed] off. They went through a period of about 6 months in which they ran off almost every single decent caregiver. I couldn't even learn the names before they quit or were fired. Lot's of turnover for a while.

We've had LOTS of stress with her medication not being administered the way it's prescribed. But there are some very nice people there. We appreciate [name removed], and some of the nurses, but they are constantly changing which has added to the stress. We are grateful it is possible for [name removed] to be there right now though, and I don't want to just be negative. There are very friendly nurses there, and we appreciate that. She has a very nice room to be in and we appreciate that. It is a very nice place.

The facility is nice, things seem well cared for. The apartment is sized well and well designed. But there seems to be a lack of community-building activities, which would be a valuable experience for a lady pretty much on her own. My mother in law spends a lot of effort complaining about the food provided and we aren't sure how valid her complaints are. The staff that we have encountered seem very responsive and pleasant.