Harmony Senior Services

The facility and apartments are nice but overpriced for services provided. For over $[removed]per month you get a 1br/1bath apartment, 1 meal per day, transportation provided if needed only 2 days per week and some activities like bingo, outings, etc. A life alert button is given to residents to wear around their neck. The resident I have there fell and couldn't get up, pressed the button for help and nobody came for 45 minutes. The person who came was the front desk receptionist, who called EMS to come help him up and they left him without checking him out. I called EMS the next day because he was in pain and he was transported to the hospital where they found he had a broken bone in his foot, bruised ribs and was in AFib. He was treated in the hospital over a week and sent to skilled nursing for further care for 20 days. You're just as well off to live in an apartment than independent living at this facility for $[removed] per month.

I probably would still recommend because I saw where she came from, and honestly even some of the best places still eventually reveal some flaws. Mom's opinions are colored by other issues that have little to do with the facility itself, but rather her mental health as a nonagenarian with possible untreated depressive tendencies

My husband went into hospital two days in a row for falls in June. It was determined by doctors and Harmony that he needed more skilled nursing than Harmony could provide. This happened on [date removed] We paid for the whole month of June which is a lot of $$. They will not even respond let alone refund from the [dates removed]. My husband is a Vietnam veteran. He deserves better and we always paid on time.

The difficulties at this facility involves the lack of and rapid turnover of staff. My parents are unhappy when things aren't uniformly done because the facility is scrambling for personnel. Also the kitchen rating has not been great and the assisted living section just had a bad report from some agency.

Housekeeping, Food Services are two areas where promises made on signing up but are not kept. Communication with residents from management is poor. I feel confident that these are the best independent living apartments in Savannah with most importantly washer/dryers in the apartments. My only caveat to this is that they need to work on housekeeping, cleanliness and food service.

She wasn't there that long. But we didn't have the best communication with the staff. The ones there seemed very overworked and communication we had with the higher ups was hard. They do need improvement with the staff and communication with the families

I'm in Assisted Living. 45 min wait is minimal for most calls. Staff is turning over, maybe better, but how soon??? Newly constructed building. Laundry done weekly, but left in basket on bed. I use a battery cart to get around . Dining Department has new chair. Lots of changes. Never know from day to day

We would give the overall experience a 3 1/2, and that is due to the turnover of administration. Other than the above & as he says "food needing more seasoning" everything is "ok". However, we would recommend this community to other families based on the experience we have had so far.

We dealt with some wonderful people and the facility itself is very nice. Negatives - we called the nurses station on the appropriate floor many times and not once did anyone answer and half the time the voicemail was full. - after our loved one left the facility, furniture was stolen from their room.

My loved one is currently a resident at Harmony at Chantilly and the overall experience has been okay so far. However, they are short staffed. Especially in the kitchen. My loved one does not like the food, this is a problem. The activities are good, though my loved one does not participate. The value for cost is good.

I never see much of the staff interacting with residents except the front desk.

I'm currently dealing with an issue related to an unexpected significant rate increase for my dad that we were not notified of in advance. Harmony appears to be well managed and the care givers for the most part have been very good. My primary complaint has been with what appears to be a new corporate policy of changing the point system for evaluating residents and raising care levels (multiple increments) and rates without prior notification or any clear justification.

Very disappointed Ready to look elsewhere Always tacking on extra fees but not providing the service the extra fee is for Said there would have transportation to doctor's appointments, but I have to fight for it It shouldn't be a fight My loved one pushes the call button repeatedly and no one comes My loved one has to call me and I call the front desk and really fuss, then my loved one is immediately cared for

Had an issue with my mother's unit flooding after a hard rain. This was on Friday over the 4th of July weekend. No maintenance person on duty. Sent emails asking for a response to the Executive Director and the maintenance Director. To this day, no response. A nurse, fortunately knew where their extractor was and I spent over two hours getting as much water as possible out of her carpets. If there becomes a mold issue, those unanswered emails won't be a good look for them.

Mom’s been there for 2 mos-during that time we hear regular complaints about the meal quality-many times over or under cooked meats and side dishes. I know this is a common complaint in care facilities, but given the rental rates, she expected better. Longer term residents have told us that the meals “used to be really good, but they’ve gotten steadily worse over the past few months.” Our primary concern is their staffing difficulties which leave one aide to cover an entire floor of residents each weekend. This causes lengthy delays in assistance and more than once no one has come to take her to the dining room. The staff is very courteous and helpful, and the facilities themselves are quite nice. They’re clean and very well kept, from what we’ve seen. This could be a stellar place if they could increase the number of good caregivers and improve the quality of the meals.

Floors are always dirty esp in her room and her sheets are never changed. Commode is at times dirty and she never has water in her room to drink. Other wise they are kind give her good care .Wonder also how often she goes to activities. Seems to be in bed sleeping anytime we visit.

It's clean and a pleasant place to live. The apartment was relatively spacious compared to others that I looked at.

A beautiful retirement facility. All of the staff associates were nice enough. I signed the contract for a new residence for my mother, & left a [amount removed] deposit. I was told up front my mother could only be admitted if she passed a mobility assessment which was understandable as a state prerequisite. Bottom line mother failed it. I had to find a long term care facility for mom. I asked for my deposit back. That was end of Feb 2024. Was told it could be 60-90 days. It's been approximately 60 days, & I have had zero communication from Harmony since that last call concerning the deposit return. It could be coming in the future, but I anticipate I may have to initiate another call at the end of the 90 days.

Staff there seems like they do all they can. I do have concerns about the cost on care for assisted living but again staff has been great from what I have seen.

Staffing is that the minimum that is required. This makes the aids or CNA's not very personable to the individuals. My loved one was an independent living and assisted-living and is now in memory care staff assumes being where they are that the individuals do not know what is supposed to be done, which leads to not doing what they're supposed to do. The sales pitch was very good but an actuality very few of the things are supposed to do is done by us.The appearance of the place is what sold us but the marketing agent should have been a car salesman.