Harmony Senior Services

I feel like they are doing a good job at trying to keep residents safe. I feel the food has been good from what we have had, but lately my mom has been complaining and said other residents have been too. I do think they need to have more variety to better accommodate dietary needs. It has been hard to visit our loved one because visitation hours are only during their business hours for set times, so it is hard when you have a full time job. Other than that, the size of my moms room is big, it is a well kept facility, and the staff have been very accommodating with our family. Overall, I would recommend them. They are trying their hardest.

Dinner is iffy--sometimes fine, other times cold or slow.

Family BEWARE!!! Complete "bait & switch" & ZERO communication between departments of care giving. Moved my 92 year-old mother there 3 weeks ago from a different assisted living facility knowing memory care would be needed within a year or so. "Residents get preferred status".... After FOUR DAYS the calls started that she needed memory care. Please note: we had hired home health for 5 hours a day to help with the "transition trauma". They insisted we have extra help 12 hours a day!!! We're at day 28, $15,000.00 later & they dropped the ball COMPLETELY!!! I definitely would not recommend!!! It's a sad situation to watch your parent decline soooo rapidly because the proper care/protocol was not given... Avoid The Crossings at Harbourview! They have too many issues to work out to be reputable.

This is a new community and there are still a lot of empty apts. My mom really likes her apt and she has her furniture all set up so it feels like home. The staff is really friendly and attentive. I have been talking with the director about working on the lack of activities, adding evening events like bingo and cards to help bring the resident out of their apt and get to know one another. My mom likes being active and interacting with her fellow residents. so it has been hard for her to meet others. Mom does enjoy going to the dining room and she likes the food.

The staff here did a very nice job showing us around, and they did take their time to answer all our questions. This is a lovely community and there seem to be a lot of amenities here for their residents, the lay out is nice. We just felt that they were a higher priced compared to some of the other communities we had seen.

I have no complaints about the tour I had taken at this community for my loved one. The staff where friendly and made sure to answer questions we had for them in detail. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right budget in the end decision.

The Village on Pheasant Ridge was nice but needed some work. When i was shown the rooms, i noticed they needed a lot of repairs. The flooring in some rooms was lifting and the walls needed repairs. The maintenance could do a better job at cleaning.

This is a brand new beautiful community. It was a little to expensive for us. The staff I met were nice and answered my questions.

My experience left me disappointed with some of the staffing especially administrators. They didn't seem to be as attentive once my Mom was moved in. Many of the Caregivers were wonderful

The staff is exceptional, friendly and kind. The administration tries. It's best because things get overwhelming in their beginning stages. They are also still working on a better set up for their dining experience. It's hard for me to tell because my aunt is very picky about food. I think they are still working through Their immaturity only being open over a year. They are very clean and updated in their facility itself. I would like to say that, and I don't know if it's across the board for all of the living communities, but we could sure use some help from them for other issues like a caseworker or social worker to be available through the assisted-living facilities like they are when you go to a geriatric facility at a hospital. It would really be helpful for those of us that are beginners at this and it can be very frustrating thank you.

The facility is simply beautiful, however, it was most apparent that the entire experience was about getting a "SALE"!!!

Their billing department was terrible. They did not respond to repeated voicemail or emails, and did not correct errors in billing. Our attorneys finally were able to resolve the billing issue. My advice is to get any financial arrangement or agreement in writing.

The food service is terrible. There is no leadership. No one checks on how the residents are enjoying their meals. I have joined my father for several meals and they have been terrible. He has actually left on several occasions and gone back to his room to make his own dinner because the food was so bad.

#1 our overall experience has been what I expected… Hence, I gave it a three, nothing over the top and nothing down in the gully. #5 I have worked very closely with the administrative staff because we've had various issues… They present well~ I truly believe they mean well it just takes a long time to get anything anything accomplished #6 the dining services up there is truly the black eye on that facility… They have a horrific time hiring competent people, keeping competent people, serving hot/tasty food. Hopefully things are going to get better. They were good November and December… They started a downhill slide in January and hopefully the slide is at least being slowed if not stopped. The facility is beautiful. Her apartment is beautiful no qualms there to be very honest with you moneywise everything that we looked at in the Roanoke Valley was within [fee removed] of each other per month, so it just came down to what space did each one have that you wanted or that you preferred. The convenience, factor of where she is and where I am played a huge role as well.

The place is nice, luminous and modern looking. It seems they are a bit understaffed though. And the food is not great and small portions.

My response was for the memory care unit for 2024. I cannot answer for 2025. They may have better staffing now. I saw mom almost every day. My overall experience was very frustrating !!The expense is very large and every day there seemed to be some care worker issues. No hearing aids. No help with dentures. Portable oxygen not charged. They just could not keep staff or get them trained

What we like the abut Harmony at Avon is that it is new and clean. To improve on would be staff. Severely lacking training and quality. Couple good ones. Rest not so much. I’ve came in there several times and they were doing coloring books while the residents were just sitting there.

The Chamberlin is not for people who need assisted living. If the residents are very independent and have a lot of money then sure we would recommend this community to other families.

The people are friendly. They need to be more responsive and they don't seem to have enough help

Once your loved one has moved into a facility, you must stay engaged and visit often especially early on to ensure proper level of care is given and expectations are being met.