Harmony Senior Services

Dad really likes living at this community. He has a nice suite and the community is clean. The food is good and they offer a large variety of options on a menu. They have a large variety of activities including various trips out. The only thing I see that could be improved is the grounds. They have good medical care and the doctor comes out to visit. I would recommend this community.

I am very satisfied with the spacious apartment that my wife and I moved into at this community. We have a lovely full kitchen with lots of big windows that give us a beautiful view of the woods. They have a great activity program that has more than enough games and events planned to keep us busy throughout the day as well as meet all of the other residents that live in the complex. I think my wife and I have found the perfect home and am looking forward to my future here.

My loved one is very happy with her move to this community. The community is brand new, so it's only one-third full so far. The place is maintained well, they clean my loved one's room once a week. The community provides a choice of either lunch or breakfast and the food is fantastic. They have a theater where they play movies, my loved one goes with friends often. They have a concierge who checks up on her when she's not feeling well, as well as take her dinner to her room. Her room is comfortable, she has a huge walk in closet.

I would give the food a 2. It was not what I anticipated based on the sample I was given. We are trying to work with them to improve this. They offer daily activities, however they are not utilized by the residents. They keep the community clean. I would recommend this and let them know about my concerns up front.

The Chamberlin is a great place to live. There are lots of amenities: indoor pool, gym equipment, fine dining, inside and outside activities, transportation service, every other week housekeeping, onsite rehabilitation service available, caring friendly staff and residents, and the view is magnificent!

The Chamberlin is beautiful and I love walking my dog along the sea wall and watching the ships coming and going. The residents and staff are very friendly and helpful. I'm still unpacking so I haven't had time to investigate the activities yet. I rented this place sight unseen and it has been everything I expected and more.

So far everyone has been helpful & accommodating to my mother's needs. She loves the food, but doesn't like that they check on her so frequently. I try to explain that the aides are only doing their job. The facility is very clean. My only complaint is that I wish the activities director would try to encourage/engage my mother to participate in activities.

The team there is working to make continual improvements so they're always looking for ways to make things better for the residents we've noticed that

She very happy there. Based on my conversations with my sister and her daughter I would think a 4 or 5 for everything and yes, we would recommend the community to other families based on the experience so far.

Harmony is a nice, clean newer facility. There was a lack of communication I felt. A couple of times I was not notified that my 87 year Mom with dementia had fallen. Her laundry was lost a couple of times. I felt like I had to be on top of everything. Overall not a bad experience but I would like to have seen better communication for sure.

Facilities are very nice and the people are very nice . The only complaint that my mom has is that the food is not that great. We are pretty happy with it. Also. The room is much nicer and bigger and less expensive than the other facilities that we looked at.

Ramp up costs as a whole came as a surprise to me. We went from injury recovery to memory care in less than 15-days. Deposits, purchases of furniture, move-in expenses, establishing routines in a new environment, etc became a full time job for the first 30-days. As things have settled down I’m happy with the choice.

Mom had a very difficult transition period due to uti’s and feelings of loss of independence. Staff learned who she was and what she liked so quickly and gave her grace during her very cranky assimilation time. They provide very human, personalised care. Food is quite good. There are many activities offered which are hard for Mom due to her VERY low vision, but she participates in socials 3 days a week. I think the facility is a really good value proposition.

The only thing that has not met our expectations is the response from the staff when my mother hits her request for service button around her neck or in her room to have someone come to her room. The staff is supposed to be there working 7 minutes but they are not consistently meeting that timeframe and often it takes 30 minutes or longer for someone to come to her room. This needs improved.

It was a beautiful new facility and the residents were safe. My only problem is the staff spent more time on their personal phones then interacting with the residents and a couple were very impatient with some residents. More interaction of the staff with residents, I know [name removed] was not taken to the bathroom as often as regulations require, which means he was walking around soaked clear through almost every time I went.

2 days ago he had to go to the hospital with chest pains....... Attendants slow played the event in my opinion.... could have done better..... Room size is fine, meals seem to be good also. Overall I would recommend this community to others.

Apartments are clean and well cared for, people are all friendly, happy and contented. The meals are not yet up to par.

Things have improved a lot since they hired a new director. Before him they had many different directors that never stayed very long. The cost is already high and then cable and internet is not included in the monthly rent. My mom is in independent living. Have not heard great comments about the assisted care staff. Most people seem very friendly on staff. Many activities are scheduled if you are interested.

She was in Memory Care. They were understaffed at times. I chose to do her laundry. She lost her glasses there and they were never found. She had several nice cardigans that went missing. Residents go into rooms, and staff has a hard time keeping up with that issue. The staff in Memory Care are very passionate and try to meet each residents needs. The rooms are very nice & spacious. If I had to find a place now, I would really check several places. There are more options that are available now that weren't available when we needed them.

Many wonderful staff. Lead by a group of administrators that really care about the residents and their families and the employees. I feel there is, unfortunately, a disconnect on what corporate is willing to provide to the administrators for them to do their job. Employees are also very kind and want to give great care to residents, but the staffing numbers make that hard to achieve.