Greystar

The community was sold quickly after my loved one moved in. The fees are expensive due to the benefits they used to offer and now they don't and haven't reduced the rent. The community is beautiful. The management is in a tailspin, since the new owners took over. There are more people moving out due to the changes. They have covered parking for the residents.

We chose Larkspur at Twin Creeks because of the affordability and the larger room sizes. The bathrooms were too dark in the facility, you had to have a light to go in. We were right next to a hotel so there was quite a bit of noise. There were also lots of people outside the facility that did not belong there. The best part about Larkspur was that we made some good friends. It seemed more like a hotel here than a living facility.

This community did not enforce mask wearing outside of the residents rooms during COVID, this community did a terrible job during the pandemic. They had a lack of attention to maintenance needs. Our loved ones furnace went out of week during the dead of winter. We had to continuously call them and they finally told us that it was never going to fully work. We would ask for them to do things while she was there, and unless we did them ourselves things would never get done. The management was pretty much absent aside from the front desk receptionist. The lack of communication was horrible.

Not the best fit for my family member

Noble Village at first look is very attractive and has many amenities to offer the residents. We chose to move our father to Noble Village for the added level of care offered us for an additional fee. We are not sure he is really receiving the additional care we are paying for. We are concerned about his cleanliness and daily grooming needs not being taken care of properly.

All about a 2 1/2. What they could improve on would be walk in shower/room to walk around in apt if need be list of cleaning people And care givers

Food was poor. Breakfast was the only meal, and it was quite unacceptable. There was no care available. Staff was friendly. But only Monday thru Friday. No staff at all on weekends.

I moved to Alders Rockwall Active Senior Living in August 2023 and have complained about a barking dog in apartment next to mine since move in. The manager told me a few minutes ago they have talked to the owner and that’s all they can do. The manager had the nerve to ask me if I wanted to relocate in the same complex. I am going to see my attorney to find out how to get out of my lease.

On [date removed], Benbrook experienced a electrical storm that greatly impacted the safety and security of the Album Benbrook residents, namely safety doors not locking, fire doors inoperable, and rendereing 2 of 3 elevators inoperable. The most impactful for me is lack of elevator access on my side of the complex, whereas I must walk to another building to take the elevator down from my 2nd floor apartment . I have had two surgeries during this period and if not for the compassion of other residents I would have had to walk in the after-effects of anesthesia from one building to the other to get to and from my apt. I don’t place responsibility on Greystar for damage to the building or services. What is Greystar’s responsibility is how they have handled repairs. 5 weeks of "Waiting for parts" is not a legitimate response for the senior residents who depend on these services. Besides the supposed assurances of safety and convenience in this complex, I feel I am no longer afforded what I

A family member is currently a resident. The property was recently built with fantastic amenities including restaurants in the building. However, the ownership group changed with one partner dropping out and a new management company taking over. Ownership (South Bay Partners) and the management company (Greystar) are big names in multifamily housing and management. Why they cannot get this building leased-up after a year and a half, why they cannot keep the current tenants apprised of what they are doing to provide the promised amenities but rather ignore them, is beyond me. When I heard Greystar was coming in I thought it was good news. Instead, they still have an empty building with the few tenants left in the dark.

The price was very good at Sommerset but the facility itself could definitely use some updates. We had dinner during our tour and it was just overall very solemn. The staff were not overly welcoming either.

We thought Album Keller Ranch looked like a good place. They took our application deposit and then declined my loved one on the same day. However, it took three months for them to get my deposit back to me. In the end it was probably for the best. The staff was nice, and the facility was brand new, but it almost seemed intimidating. It didn't have the warmer, more homey feeling of the place we ended up at.

Hallways are long, devoid of people, cavernous feeling. Pool minuscule... could never swim laps. Could be a major fire hazard getting to exits. WAY too expensive for me... I prefer to have time alone, only socialize occasionally. Definitely not worth the money to me.

Overall the community is kept pretty clean, things seem to be in order. However, when i moved into my apartment it had not been clean yet, it was pretty dirty. I think its pretty over priced, and you do not get anywhere near what you should get with the money that is spent. Since COVID there have been barely any activities. They closed the gym and beauty salon. There is no more physical therapy either. In the last month or so they have started to try and get some activities back. The custodian quite a few times entered my apartment without permission which made me very uncomfortable since i am more susceptible to getting COVID. I was told before i moved in, if i needed help with anything i could get help from the custodian, but there would be times he would take days to help me out or sometimes never.

I do not like the location. I am a country lass and this is in a big city. I also could not go and see the apartment which means another visit. I give this a 5 out of 10.

Moved in new SHAG [date removed] - no income cap and 20% of apts subsidized and with SHAG. On [date removed] one week notice that Overture bought building and transfer was [date removed]. For a month temps ran the place, no communication from Destinations or Graystar management. All previous vendors let go by new manager and she lasted about 3 months. Building not kept clean - hallways vacuumed only once a month. Windows have never been cleaned since built. Rents have been raised without once included now are charged for. A lot of residents moving out. No confidence that Graystar, Overture, Carlyle Group know how to run this place. 80% of us are praying market rate rents and wonder where this is heading.

Supposed to be senior community; however, tenants have family living in units. Management does not enforce community rules. Kids, young adults come and go at all hours. Tenant parking not enforced. Families living in tenants take up spaces allocated for tenants. Not a "true" senior community.

Disappointed as this was the one that I was excited to see because they are building a new Nobel Village 1/2 mile from the house! Beautiful entrance but upon entering the memory care unit I felt like I was in a nursing home. It did not smell clean & everything was worn out. Not the level of care I expected to find there. Again more like a nursing home environment than any of the other 4 properties I have visited,

Have lived here 10 months. Lots of turnover among staff/management. Swimming pool has been closed since July 13...lots of excuses from management but no resolution and no sign it will reopen any time soon. Totally unacceptable as this is one of the few 'amenities' I take advantage of.

Big disappointmenr. Tiny apartments and most amenities (pool, etc) are outdoor.Great if you live in Florida! Very overpriced for what it has to offer. Location is convenient.