Greenbrier Senior Living

We were initially pleased with Renaissance. It had no institutional smell, and appeared very clean. It also offered availability for dogs, which for my mother was a must. We found that they had availability very close to a door, which also pleased her, for walking the dog. Unfortunately, they are quite short on staff, especially on weekends; often, nobody answers the phone when I try to return a call from the nurse. The maintenance person also told us that his staff had been severely reduced. On the plus side, nursing staff appears adequate and well trained. The food is average.

Medication is a serious issue for an elderly person. So if you need that care the no do not pick the oaks. If you don't need medication distribution then it's a nice place. We needed an a place that had an opening and close to our home.

I would recommend it for someone else I think overall, they do a good job of providing activities and engagement with the residence as well as treat them and cater to their specific dietary needs, and they treat them well and definitely foster independence. I picked this place because they offered my mom a shared room price with warm up time minimum a month to be alone and get acclimated to get acclimated before even considering putting a Roomate with her. Having a roommate was the ultimate decision was based on price and proximity to my house.

High turnover in staff, lack of communication as a result. Activities Director is a superstar. Without her, my ratings would be lower.

Crescent Wood is a quiet facility with polite staff. Large Price increases were not expected. I think I would recommend them

Red Cedar Glen is a good place. For us, it is convenient to where I live, so I can remain close.

The Food is terrible I could go on for hours with everything that is wrong with this!

The whole staff is so sweet! They are respectful to the residents. This means the most to us, we totally understand how difficult older folks can be. Love the events that are planned! The daily activities are great to keep the residents busy. Love the fact that they can have pets! The location and grounds are perfect. There is definitely room for improvement on the dining room... I know we filled out dietary needs when our loved one came, but, I don't see that reflected in her meals. We often have to provide her meals.

My mom currently resides at Lark Springs. For the money, it seems to be still quite expensive for what they provide, in my opinion. All categories could use improvement. There's been a couple of times where I visited my mom and her room was not cleaned. The food appears to be sub par, but edible. There seems to be no activities that I've seen thus far. Friendliness for the most part, the staff has been okay but there have been times where the staff appear to be grumpy or upset, and I've also noticed a high turnover rate of employees. I am still in the dark about the level of care that they provide. To be fair, it does appear that my mom is comfortable and enjoys being at the facility, so that's a plus and that's why she's still there.

Our family had an in person tour with Red Cedar Glen and it is housed in an older building that has the feeling of being run down. They were in the middle of renovation, however, the sections that were completed did nothing to improve our perception of the facility. The courtyard also looked run down. We met with [name removed]. She was so nice, she even baked my mom a loaf of bread! The woman at the front desk was incredibly rude. We also met the activities director and the bus driver. Very nice people. The apartments were tiny, and felt institutional. They offered a variety of activities. The bus driver even takes residents on scenic drives! I thought that was fun. Their menu looked decent. They were the only place to include 3 meals a day in their price. All that being said, their price was way to high. My mom thought the residence looked more like a nursing home than an independent living facility.

The sitters don't always show up when they're scheduled. And they don't want to be there. They tell my mom all the time - "you have to hurry up because we have to go." The food has been AWFUL. It's served cold. The potatoes are never cooked. My dad was served raw chicken breast. And when he sent it back, he was told he would have to wait until all of the other diners were served - and then if they had any left they could bring him some. The manager listens to the residents, but he just tells them what they want to hear. He doesn't do anything about any of the issues that they have, which is mainly the food.

When we toured with Palmetto Landing, we were passed off to many different people. The facility is larger and I felt it would be hard for someone using a walker to navigate. It was also a lot more expensive but I felt that they did not offer more for the money.

My loved one does not like the food. They don't have staff in the dining area, and kitchen. Sometimes the food is cold. It's inexpensive. I really appreciate[name removed}who helped me from A Place for Mom. We picked this community, because It fit into our budget and after the tour, my loved one seemed to like the place. My loved one loves their apartment but the food needs to improve.

Now that they have hired a new house keeper the cleanliness of the community has really improved. When we do come to see our loved one we have seen a few meals and they look appetizing with nice portion sizes and a variety of choices to pick from. Every time we come to visit there are always activities going on, they have a full time activity director that provided so many different things for the residents. We do like how the residents have the freedom to walk around the grounds. Compared to other communities in the area we do think this value is worth it. We would recommend this community to other families to come and check out to see if it will be a good fit for your loved one

I think Palmetto Landing is a very good facility and a good value. But it isn't the right fit for everyone. I would encourage families to make sure their loved one is thoroughly evaluated before being placed.

They did well with the family. They need to improve on communicaton. We picked this community because, it was close to family.

There has been a major problem with the food situation. We are not happy! The chef left and went somewhere else I'm assuming because they weren't paying him enough then a bunch of the waitresses left that were so sweet there we love them because they wouldn't pay enough I think the guy that runs the place wants to do it but it seems like the corporation is being cheap and it's really gonna give them a bad reputation

The facility was brand new and had very few residents. It was a good tour experience.

The room was ready for him on his first day and well supplied to meet his needs. The staff was extremely kind and attentive and came by with the activities coordinator and nurse to review procedures and let my FIL know what to expect. It was definitely comforting. A few moments after we arrived, staff came bearing a welcome basket with snacks, candy, and water. These measures made what could have been a stressful experience into a much more comforting one. Once settled in, care went down in quality. My FIL commented that he was frequently forgotten, and his meds were not given. When I forgot to sign him out once, he noted "they'll never notice as they don't come by to check on me." That was correct - his absence was not noticed. He said many residents had complaints about the lack of attention. He thought the meals were ok but "not great". I had trouble getting assistance when I needed it. The front desk was rarely manned as they shared an admin with another building. I had to hunt staff down in the halls, who often responded "that's not my area, and <name> that handles that is out." Staff members appeared hassled when asked to assist.

If your loved one only needs minimal care, this would be a good place. If your loved one needs additional medical support I wouldn't recommend the community. They weren't able to provide the medication management, dressing, feeding, and bathing assistance that my loved one needed. I paid extra for extra services my loved one needed. The first week was great. The second week they didn't have enough staff and then there was COVID in the community. My loved one needed assistance with cutting the food, and this wasn't happening. I had a staff member that stated that my loved one was too far from the nurses and aides. The new nurse manager in memory care was concerned they wouldn't be able to care for my loved one. They didn't have staff to take care of the laundry and ended up taking laundry home to do it. I found dirty sheets and linens in the process of reviewing my loved one's room. The community held me to the 30-day clause since I decided I didn't want my loved one to stay since they didn't have enough staff to take care of my loved one.