Greenbrier Senior Living

This looked like a nice clean community when I visited. The people I met were nice and helpful. This was a larger community and it seemed like the residents had to wait in line for a table at meal time.

This community is older and the assisted living area of this community felt dark, dingy and dirty. The food was excellent the staff were nice and the independent living area was clean. We were looking for assisted living so this would not work for us.

The staff is friendly but they could use some help. There are too many residents for the amount of staff. The place is clean overall, but the food is awful. My father walks away hungry because of how bad it is. I like the open feel when you walk in the building.

Out of all my tours this was probably one of my least favorite. Everything seemed older and not up to date as some of the other facilities I had looked at. The staff was nice and made sure to give my dad and I lots of great information about there community. This just was not the right fit for him.

The room they showed me during my tour was tiny and they did not have one rooms available. The person that took me on tour was very nice. I went in the late afternoon and I did not see a lot of staff around. This community is clean and it was closer to me. The community looked brand new even though I know it is a few years old.

The place is great. Everything is good with the facility. No Complaints.

We looked at Southland Suites. It had a funky smell when you first walked in. I didn't see any issue, and I'm not sure what the smell was. It just wasn't a good fit for us.

We considered this community, and took a tour. They were nice, but their memory care unit was small. We wouldn't be able to keep my parents together in memory care since one of them didn't need it. They would have kept them close by each other, but not actually together. It was kind of small and cramped quarters. It also had a more clinical feel and wasn't as homey feeling.

In general they do a good job at Penningotn Place, but there are a few things I'd like to see them work on. The facility itself is clean and well kept, and the staff all seem very friendly. However, they seem understaffed and I think the care suffers for it. I do not think they are able to check on or spend the time working with each patient that they should.

The biggest downfall of this community was there is no place outside for walking. If my mom wanted to walk around outside, she would be right on the main road. We pretty much walked out right away after seeing that. The cost of this place is low, you can tell right away. There is a nasty smell. You get what you pay for.

I recently visited my loved one, and while I was there I had some bad experiences with the staff. Dad had been having some issues with his physical therapy, and when I questioned the head nurse about it she obviously knew nothing about my loved one's situation. They had been letting him decline physical therapy, and did not realize he was one of their dementia patients was not in a state to be making decisions about his own care. After I had to point this mistake out to them they grew very cold and unfriendly, and made the rest of my week-long visit with my loved one uncomfortable The facility itself is nice looking, and generally kept very clean (the dining room could use some extra attention), but this recent visit did not leave me feeling entirely comfortable with my loved ones care.

When I visit all of the employees have seemed friendly, helpful, and considerate, and my loved one seems like he is happy here.

It was only one story. Just didn't have the room that she wanted. It was nice, but not the right set up - she wanted a two bedroom with a roommate. Building was not that old, but not really new.

Too close to railroad at 2AM, the man upstairs noisy on bathroom. Can't fix location. Food service the worst. Pre lettuce salad after main course. The staff is very unorganized.

This was based on our experience in the memory care side. Can't speak to AL side. Physical space was not good but memory care staff was terrific. For memory care, yes we would recommend this community to other families - if [name removed] is still there

Difficulty communicating when another sibling is involved. Request for documents not honored. I would not recommend them. I don't appreciate being dismissed by those in charge. My requests for documentation of Mom's residence at the facility have not been completed. The staff are kind and caring.Nurses seem competent.It's really mostly management and their lack of concern for my concerns.Mom lost her medalert and they don't seem to care.

I can only speak to the memory care side, but they are wildly understaffed. Due to that I've had to hire a private care taker to watch mom. I don't recommend this facility.

The nursing staff has no accountability to anything and does not take any responsibility to anything. In two months have I have received 3 calls telling me they were totally out of a medication. There is no inventory of meds and no set points to reordering. The nurses just passes out the meds and does not worry about what in inventory or reordering. The pharmacy sets when a person gets the meds even with doctor orders the nurses will not give the meds at correct times. This resulted in uncontrolled blood pressure. The facility is being paid to manage medications and doesn't and seam to not care. They are supposed to be getting meds from their pharmacy but always calling me and I have to jump through loops to get the medication. Talking to the director helps a little but there is no management of those nurses.

There are management issues, and high staff turnover. This is particularly acute in the kitchen. Additionally, it takes repeated attempts to make management interact with the ltc insurer. We were nearly refused reimbursement.

On the meals, I can't rate this because I've never seen or eaten It came down to two facilities. High Point and [community name removed]. Both were comparably priced and both were fairly new facilities. We were leaning a little bit toward [community name removed] when, upon finding out we had narrowed it down to two, their sales person badmouthed High Point. On the other hand, when I asked High Point, what they thought about [community name removed], they said "While we would like you to be a part of our family, either choice is an exceptional facility and your father (in-law)will be happy. "there. That said, my father-in-law is well fed and he seems to think the food is just fine.