Greenbrier Senior Living

I recently visited my loved one, and while I was there I had some bad experiences with the staff. Dad had been having some issues with his physical therapy, and when I questioned the head nurse about it she obviously knew nothing about my loved one's situation. They had been letting him decline physical therapy, and did not realize he was one of their dementia patients was not in a state to be making decisions about his own care. After I had to point this mistake out to them they grew very cold and unfriendly, and made the rest of my week-long visit with my loved one uncomfortable The facility itself is nice looking, and generally kept very clean (the dining room could use some extra attention), but this recent visit did not leave me feeling entirely comfortable with my loved ones care.

When I visit all of the employees have seemed friendly, helpful, and considerate, and my loved one seems like he is happy here.

It was only one story. Just didn't have the room that she wanted. It was nice, but not the right set up - she wanted a two bedroom with a roommate. Building was not that old, but not really new.

Too close to railroad at 2AM, the man upstairs noisy on bathroom. Can't fix location. Food service the worst. Pre lettuce salad after main course. The staff is very unorganized.

This was based on our experience in the memory care side. Can't speak to AL side. Physical space was not good but memory care staff was terrific. For memory care, yes we would recommend this community to other families - if [name removed] is still there

Difficulty communicating when another sibling is involved. Request for documents not honored. I would not recommend them. I don't appreciate being dismissed by those in charge. My requests for documentation of Mom's residence at the facility have not been completed. The staff are kind and caring.Nurses seem competent.It's really mostly management and their lack of concern for my concerns.Mom lost her medalert and they don't seem to care.

I can only speak to the memory care side, but they are wildly understaffed. Due to that I've had to hire a private care taker to watch mom. I don't recommend this facility.

The nursing staff has no accountability to anything and does not take any responsibility to anything. In two months have I have received 3 calls telling me they were totally out of a medication. There is no inventory of meds and no set points to reordering. The nurses just passes out the meds and does not worry about what in inventory or reordering. The pharmacy sets when a person gets the meds even with doctor orders the nurses will not give the meds at correct times. This resulted in uncontrolled blood pressure. The facility is being paid to manage medications and doesn't and seam to not care. They are supposed to be getting meds from their pharmacy but always calling me and I have to jump through loops to get the medication. Talking to the director helps a little but there is no management of those nurses.

There are management issues, and high staff turnover. This is particularly acute in the kitchen. Additionally, it takes repeated attempts to make management interact with the ltc insurer. We were nearly refused reimbursement.

On the meals, I can't rate this because I've never seen or eaten It came down to two facilities. High Point and [community name removed]. Both were comparably priced and both were fairly new facilities. We were leaning a little bit toward [community name removed] when, upon finding out we had narrowed it down to two, their sales person badmouthed High Point. On the other hand, when I asked High Point, what they thought about [community name removed], they said "While we would like you to be a part of our family, either choice is an exceptional facility and your father (in-law)will be happy. "there. That said, my father-in-law is well fed and he seems to think the food is just fine.

Food is definitely one of Red Cedar Glens weakest qualities. I think they need better cooks and better management. The supervision in all of the above listed categories is lacking. I think they could do better.

There have been several appeals for contributions for Christmas bonuses and a food bank for the employees, use of families streaming subscriptions for football games. Plus, during the first Covid outbreak in the facility, they requested family members come sit with their infected resident to prevent falls. I would not be surprised to learn that they are having financial difficulties.

This was a nice place for my short assisted-living requirements. However, I did wind up with Covid while I was there, so I sequestered myself in my room. I requested that the staff bring me my meals (All I really could get down was Rice Krispies). That way, I would not go to the dining room and infect the mostly elderly population with Covid. After a couple of days, I was informed that if I wanted my Rice Krispies brought to my room I would have to pay a delivery fee for each meal - even though I was still testing positive for Covid. Since I only had two days left in my stay, and I had some fruit in my refrigerator, I told them I just didn’t want meals for the next two days. Even though overall Renaissance is a lovely place to stay, I think the policy of charging Covid positive people to deliver meals to their room needs to be reevaluated. It is just encouraging people to go to the dining room and infect other people.

I would say extremely expensive and food is terrible.

Since my father has been at Sodalis there has been a huge amount of staff turnover. I think the constantly changing faces has made it difficult for him to feel at home. There do not seem to be any activities or social events for residents and there seem to be many inconsistencies with things such as meal time and room cleaning. We are hopeful things will improve with a new executive director.

The care, and especially value, I see no issues with. You can do a lot worse for similar price. Communication from administrative staff could be much more proactive.

Let me preface my comments with the fact that this was during covid and they lost a housekeeper and were short handed. The nursing staff was very attentive and kept us informed. I understand it is hard to get good help for any position these days and care facilities even harder.

At the present time the way they are accepting residents, I would not recommend. I'm an optimist and looking forward for improvements. The chairs need to be replaced in the dining room, and the public restrooms are not kept clean. It was built for independent living, but it being used as an Assisted Living/Memory Care. The E-Menu is not always updated and the meals are not "fine dining." They tend to be low quality and often run out of things. There is not enough wait staff for the amount of residents.

It's a lovely facility but it is very understaffed. The staff that is there is wonderful, but overwhelmed. There has been turn over in the management which has lead to a general confusion amongst the staff about what benefits residents have enrolled in. There is no communication from the facility to the families about any events. In fact, no emails at all from the facility about billing, coordinating care, or anything at all. Until they are better staffed, I would not recommend this facility to other families.

My mom was in the memory care area and they definitely didn't have enough nurses to handle the area. They had aides but the aides really didn't do much that I could see. The people were very nice but my mom had issues with her medication so I would say an in-depth meeting with family to go over medication before admission would be #1 on the need to work on list.