Greenbrier Senior Living

When I toured Brookdale, the tour guide was friendly and able to answer any questions, but I did not really care for the place. I thought it was very outdated and not exceptionally clean. It was dimly lit. when I went into the apartment, the cabinet was coming off of the wall. I probably was there 15 minutes before I wanted to run out of there.

I had a lot of tours and this community was not a good fit for my mom. This community was too big and we needed something much smaller. The representative I met with was upfront and they gave me a pretty good tour of the community.

I was not very impressed with my tour of this place and it was even recommended it to me from other people that my loved one not go here. Something just seemed very off and I just did not get a comfortable feeling from it.

I would say it is still a work in progress for my mother in law with her move to this community. She is still getting use to the routine around the community, and they are getting use to her, and her needs. The staff is nice, and helpful for the most part. I couldn't say if I would recommend this community, it is still early in the process. Overall it is a nice community.

There were many factors that played into where to move my brother too, and budget was one of those factors. This community rate were a little to high for his budget. I knew it wouldn't had been a good fit for him. It is a bigger community, and we wanted something more smaller and mellow.

My aunt never got to make her move into this community. I had everything set up for her to move into this place. The community looked nice and well maintained, and I had a nice room picked up for her. She did end up in rehab before her move. I knew she was gonna be in good hands here. I will say that I did lose out on some money even though my aunt never stayed here. Overall it is a good community.

The process of admitting my parent went very smoothly. Since then, I've found communication with the staff to be very hit-and-miss. Feedback is practically non-existent. I understand that everyone is very busy, and I don't want to be that person that everyone avoids, but I don't feel a part of any "care team." My experience is that 1 out of 3 phone calls are returned - I usually have to make the follow-up call. No one talked to me about what "Family Council" on the calendar is about. When I ask a specific question, the response (at all levels) is usually "S/he's fine" or "We see that a lot" or "Most of our patients..." and I'm left with the feeling that I'm glad they remember the name. I guess I want a little more personalized care, or at least the illusion of it, before I lower my expectations. My parent seems to have adapted well. I think there is room for improvement for helping family members move from home care to institutional care.

The grounds, fountains, dining hall, pool are great. Residents are great. But if you need care, it isnt so great. Personalized living provides aides for a half hour at a time. They are caring but not skillful. Assisted living is woefully understaffed so many residents have to hire aides to help them, in addition to paying for assisted living services. The Exec Director is not a leader and does not address problems with more than platitudes. Food was very good for several years but Brookdale is trying to squeeze out more money and the quality of food and the quality of care have declined since 2015. Corporate office is lame about addressing issues. Scamming seniors should be illegal. Because first and third floor are independent living, I guess there is no oversight of the quality. And security is non existent. Anyone can walk in the back or through resident's porches. This property used to be the best place in town. Without the Brookdale corporate greed and with a good leader, it could be great again.

Nice... not what the family had in mind

Least liked of the three visited Felt impersonal too large. Staff very nice. Linus needs an outside place to sit in the summer and didnt see that here. Clean but too dark.

Our experience with the community was somewhat mixed. It was a nice enough looking place, but they really were not equipped to handle even minor dementia problems. They might be worth a look if your loved one only needs assisted living and has no memory or dementia issues.

It's okay. It's unfortunately, probably the best one I seen so far in my loved ones price range. It's just okay. The nicer ones were expensive and the medicaid ones were horrible.

The only thing I didn't like was seeing ill seniors just sitting in the hallways slumped over in there chairs.

I was upset with the medication management. Make sure they review the medications and the problem is that you don’t have one nurse – you have to stay on top of things yourself. The parking has always been fine.

Food menu needed many other choices I am moving my dad to emeritus in gallatin because it is closer to me and the people seem more friendly and the price is the same

The food is very basic but the residents seem to like it. From what I see there is very limited options. But the menu does seem to vary which is good. People are friendly and seem very accommodating to request. One area of improve is nursing care. Only 5x8 RN on duty with med tech coverage the rest of the time. Seems the med techs can only do certain things. If you believe your family member needs more health care then you should definitely inquire whether this facility can meet your needs. Overall, my family member has adjusted to this facility and has made friends.

This was a nice enough looking place, and the staff were very friendly, but our experience here was not a good one. They evaluated him and stated they'd be able to care for him, but we had to find a new facility within a week because the care needs for my loved one was beyond what they could provide. A proper evaluation would have saved us a lot of trouble.

It was nice, it was my first stop looking at places and as emotional as it can be, the patients had bibs on and were being fed and that was totally overwhelming. They were more advanced than my mom and I didn't want to think of the situation like that. I had a more emotional feeling like my mom doesn't belong here.

Vernon Woods is lovely, and the food is excellent. If there is a flaw with the apartments, the closets are very small. I was always wondered why there was a high vacancy rate, but as my parent has aged I have found out. We have had some significant issues with staff being rude or hostile towards requests. We pursued a particular issue with management to no avail, so we have decided to move as so many others have. I was shocked at our treatment. One other financial note, if a senior becomes financially insecure or is judged to be too dependent, they can be evicted. It is not a life care center.

As far as the people, they are great, but my biggest beef right now is about the building. I didn't know what I was getting when I went in there. They didn't show me the room until she moved in and it was too late to decide against it. It doesn't have a sink, I didn't know that at the time. It has a bathroom, but my mother really wanted a kitchen sink. The carpet smells in both in the room and in the hallways, and I don't understand why they can't replace the carpet. With things like that that are not very accommodating. You can smell it as soon as you walk into the hall, and it is just stench. I'm a nurse myself, and one of the biggest things in a facility is the smell. My mother is also having trouble finding people that she can talk to or relate to. A lot of people have been there for years and it seems like my mother is at a higher intellectual level than the other people there. It seems like people that used to qualify for nursing homes are now in ALF's, and that's kind of how Emeritus feels. Mother doesn't want to go play Bingo and things like that. She wants to have a little more creative atmosphere.