Grand Lifestyles

No laundry machines allowed in unit, my mom loved the two bedroom.

Lovely team on site. Just a little heavier on the assisted living than the retirement community my uncle was looking for. Super tour- nice size units and an all day restaurant which makes meals easy to enjoy.

Very promising--nice looking facility. Activity programs appear nice. Menu options are nice. Services are just what we are looking for.

I think for the money, this is a good place. The elevators need to be upgraded. There are three and alot of the time there is only one working. They do not have a voice that tells you what floor you are on, so for those with eye site issues it is not helpful. Everyone there is very helpful when you need something. The separate care facility is very good and addresses all my mother's needs. Over all I am happy with where she is.

They are experiencing help issues, both in food services and caregivers. Many promises that it will get better but have not seen it.

The Grand is a beautiful facility with a friendly staff and care team if extra assistance is needed. My 91 year old mother is comfortable there, and there is peace of mind that she has her meals and care when required. As we are not on Facebook, we have very little communication regarding events, the menu, or other news, otherwise, we are happy with the Grand so far.

Unfortunately, the entrance, hallways, etc give the impression of being old and tired... outdated, in need of some new carpeting and general sprucing up. Due to the age of things, it gives the impression of being dirty, which is unfortunate for those who I'm sure work hard there. [Name removed] is a wonderful asset to the Concord. He provided a wealth of knowledge, kindness and compassion to help me in my search for a place for my parents to move to. The apartments themselves are nice and quite spacious really. There is a heated indoor pool and many common areas for gathering with new friends. Three meals a day are a nice benefit for those who will take advantage of that. Nice to know that cooking and cleaning do not need to be a part of everyday life any longer when not convenient or wanted. Parking is difficult at best, per a current resident. No assigned parking spots. Laundry facilities (if doing your own) are in the basement and are $0.75 per load. Inconvenient when considering the elevators, which are also in need of some updating. They are old, slow and one is sometimes broken (also per current resident). Common areas were beyond chilly when I visited. A warm sweater or sweatshirt would be needed at all times. The private apartment, peace of mind of on site assistance if needed, along with the knowledge that this is a Supportive Living community, all keeps the negatives from detracting from the # of stars I have given. If the owners would make some upgrades, this would be a 5 star +!

So far, things are going good for my Dad here. One thing they could improve on is the service in the dining area because, by the time he gets his dinner, it’s cold. The food is good though and he seems satisfied with it. There are usually 2 or 3 choices for him to pick from, so there’s some variety. The staff is good with answering any questions or finding the answer if they don’t have one. The building itself is nice, neat, clean, and doesn’t have a weird smell. They have a few different activities available like game nights and movies. Based on our experience, I would recommend them.

I toured this community and it was pretty good. The only thing I didn’t like was that it was a little dark and I wanted my Mom to be somewhere that had a lot of lighting and a better environment. The staff was very friendly and I even got a follow up call from the director afterwards. The facility looked pretty clean and nice. While I was there, I constantly saw workers going back and forth tending to the residents and that was a good sign. They also showed me the restaurant and it looked really nice. The location wasn’t great for our needs so we decided against moving her in but overall it wasn’t a bad facility.

The decor was bright, open and cheery. I didn't see a lot of residents out and about. They had a nice park area adjacent to the facility. It was a nice, clean community but just not a fit for my aunt.

I toured this facility when looking for a place for my parents to go so my experience was limited to just that. But everything was nice, the people seemed to be gracious, and everything seemed to be clean, which was the first thing I noticed. As soon as I walked in, there was no terrible odor or anything like at some other facilities you might see. I didn’t pick up on anything unpleasant. They take public aid but they don’t provide Alzheimer’s care, which is something that my parents were going to need so unfortunately this community didn’t work for us, though it is where I would’ve preferred to put my parents. They showed me a sample room that seemed nice but the windows were kind of small and the room seemed a little bit darker than other places I had taken a look at.

The facility itself looked really nice. Everything about this facility felt like a homey atmosphere. All of the residents and staff members seemed to be really nice and friendly. This facility is more towards people who are advanced in their conditions and require a lot of nursing help. The only bad thing I can say about this community is that the residents just looked really down and they couldn’t do anything for themselves. I would recommend this facility.

My 92 yr old mother moved into The Grand Twin Lakes about 3 weeks ago. The experience for all of us has been very positive. Mom can't say enough about how wonderful the food is and how kind the staff has all been to her. The facilty provides the safety & security we were looking for and is kept very clean. As a family member living out of state, it is so calming to hear the staff speak about my Mother as if she was part of their family. At 92, Moms needs are increasing & changing frequently. I very much appreciate knowing that they are on top of it, and working hard to identify how they can help. I would strongly recommend The Grand to any family looking for a safe place for Mom or Dad. My sister & I have already thought about how nice it would be for us to live there someday.

My grandmother has recently made the move into this community and so far we have no complaints of how things are going for her. The staff seem to be friendly and have been attentive to her needs. I am thinking we found the perfect place for and I am highly looking forward to our experience with this facility.

The staff were great with dad for the short time he was there. The food is good and they do offer healthy options. The community is clean and they do offer daily activities. This is a smaller community and dad felt comfortable when he toured it. We are looking forward to seeing how things continue to go.

Excellent location and service provided by [Removed].

Concord Place was a good choice for us based on the proximity to our families and the affordability. Dad is settling into his new environment moving from a house into a room is a big adjustment even though we have decorated it to make it feel more like home. The staff is very caring and attentive to his needs. The food is pretty good some days are better than others. They do offer activities for the residents although my dad is not one to engage in activities. There is transportation for shopping and other excursions, but we usually take dad where he needs to go. There is not a lot to do or see outdoors but that suits us fine due to him having COPD he tends to stay indoors. After touring multiple places we know we have made a good choice choosing Concord Place.

My mother has recently made the move into this community and so far we are happy with how things are going for her. She has made a lot of improvements and I think we are going to keep her for the long hall. The staff have been helpful with the move and I am comfortable with the quality of care she has been receiving. Overall it has been a great fit and I would recommend it to anyone interested.

We are so thankful that we found this place and that they are able to handle conditions such as my brother has. The staff is amazing very helpful, kind and friendly. the community is always clean and well maintained. The food is good he is enjoying it. The residents are friendly and sociable however my brother seems to find them on the older side than his age. He has used the dentist, podiatrist, and the barber shop and has been happy with each service. He has gone on a couple of outings that he enjoyed. The location is perfect for us half way between myself and my sister.

Concord Place was a very warm and inviting community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. They have many activities for the residents that we could see in progress. We chose another community because we were looking for the independent living lifestyle.