Grand Lifestyles

We had a good tour experience with Victory Centre of Vernon Hills. We thought it was a nice facility, but another place seemed like a better fit for our loved one.

In house visiting nurse practitioner is excellent. Executive staff is trying; much upheaval. Polite and helpful initial entry. Clean and organized. Safe. Nursing staff is non-communicative. Dining is poorly staffed and mom complains the food is not good. Half of the LEAs are good but other half is agency hired and they do not speak English so hard to communicate and safely work alongside. Main staff communicates well and again the working staff is marginal. I do not care for the nursing staff. They make you feel like you are a total burden.

The big deciding factors for us to pick Concord Place for our loved one was the accessibility - our loved one has a walker and all the doors slide open except for the apartment door, there are no stairs anywhere which is a huge relief. The second was the price - they have supportive care and the value is reasonably priced which is another huge aspect. The food generally is pretty good with a few glitches here and there. However the activities really need some improvement that is a disappointment for our loved one - they are very childish like bingo and coloring.

I toured 7 different places and Victory Centre of Bartlett was our second choice. I just got a really good overall gut feeling when I walked into the facility. The people that I met were so friendly and helpful. I was impressed with how good they did with following up afterwards as well - checking in and making sure we had all the information we needed and seeing if we had any questions. The maintenance staff were great as well. While walking around I pointed out a few things and they said they would be able to fix or change those things before we moved in. This is a great place for someone who has a small pet. They allow dogs and cats and they have a fenced in green are where you can take your dog out. Out of all the places I looked at this was the only one that had that.

This community is great. It's a very nice place, beautiful view, my friend has her own porch to sit on and enjoy outdoor time. It's always clean and is a wonderful place to live. They take great care of the patients and make sure they're secure. A few times staff was a little harsh/rude when my friend was having issues with tv, etc and needed help. At times, I had to step in and do/say something. But overall, they're really good here. Repairs took awhile to fix when she first moved in. The food is good and quite healthy, good variety. There were a couple of times when she was charged for meals taken to her room that she said she didn't take, I'm still not sure what happened with that. They offer activities, she's only done the exercise so far. They also have church services here and she goes every week. They have a swimming pool as well. Communication with the family is great. I was sold on this place from the beginning, but my friend wanted to look at other places to be sure and we did. This was the best choice. I would definitely recommend them to family and friends. This would be my first choice for myself, should I ever need it.

Even with being understaffed we do believe they are doing the best they can with our loved one. It is expensive but they are doing a lot of our loved one. The personnel has been great to work with.

I liked Victory Centre of Vernon Hills. It was a really pretty place, older but pretty. It had a beautiful courtyard. Everybody was really nice - the staff was great to me. They spent time talking to me and showed me everything on the tour. There were a lot of activities. I thought it was a fantastic place. I just preferred the layout of the resident rooms at another place, which were more open and less compartmentalized and therefore easier for my loved one to navigate.

Aside from a big hiccup with my scheduled tour, I liked Victory Centre of Bartlett. They had a lot of activities. I really liked that they brought in a lady who did art classes there, and they even had a resident who sold some of her art. They had a gardening team that worked outside with the residents. The only thing I didn’t like was I had to wait a about 15-20 min to start my tour because the admissions person was on the phone when I arrived. I was running only about 10 minutes late because I had to help my mom with something - I had called to let the admissions person know, and I feel she should have told the person on the phone she would call them back. Because she was on the phone, it took away from my tour. She had to cut my meeting with her short after about 10 minutes and then have someone else show me around. And that really turned me off from the place.

Alexian Village is a really great place. Like everywhere, they're trying to get more staff. They have a lot of activities for the people who live there, although they could use more variety. I would love to see them add things like art classes and gardening. The staff is really friendly and caring, and they listen well. If I call with any concerns, they immediately take care of it. They've worked together with us to help my mom settle in and feel comfortable there. The staff at all levels - CNAs, nurses, administrators - have gone gone out of their way, and she's doing great now. They do everything they can to help their residents, and I feel at peace knowing my mom is getting good care there. She likes it there and has made friends. And that makes me happy.

The community is conveniently location for our family and all the staff who we have encountered lately are very nice and friendly. All of the medical assistance that our loved one has used has been very good. The value for the money is good . We have not had a meal there ourselves but from what our loved one says she does not complain so we assume they have to be good.

Concord Place was the largest out of all of the facilities that we toured. We were nervous that with it being SO large that our loved one would get lost in the shuffle. I also feel that in larger facilities it is harder for staff to build those personal relationships with the residents. I did notice though that there was a lot more activities going on here than at other places.

We chose Alexian Village primarily because they offered more controlled medication admissions and ensuring that they were taken and that is what he needed. I would say in contrast to some other facilities I looked at, because it is smaller I do feel that the staff are more in tune to the needs of the residents. Therefore they can also be more in tune to my requests and inquiries. I would recommend the facility to other families looking.

The location of The Grand at Twin Lakes was huge a factor in my choice. The place is very clean - just some old gripers that can be hard to live with. There are some food problems and low staff situations, but that is not the managements fault. The staff are very friendly.

Having been here 4 years, I have so many friends that have become extended family.

Been here 6 years-totally comfortable bus service. 3 meals a day except Sunday.

I've lived here over 6 years and have been well satisfied with the amenities and care. The food is decent and plentiful. I am very happy here and feel I receive good value for my rent.

Overall we've had a positive experience. The people there are really friendly. Everyone is really open to spending their time, and they're helpful. Compared to other places that we visited, it's has been a very positive experience, and I would recommend it to other people. My loved one loves her apartment. It's actually very similar to her previous apartment that was not a senior living community, so it reminds her of her home.

This is not a fancy community but it is a good solid place to live for your loved one. Most everyone is quick to help with anything that I need and they are always open to listen to anything that my mother has to say or needs. The tour was great and they sat down and answered all of my questions at the end of the experience.

Waterford Estates are a good option if you're looking for a safe and comfortable place for your loved one. my loved one has complained about the carpet in their bedroom, as it's worn and has almost caused her to trip. there are pull chains in the bedroom and bathroom that can be pulled for immediate medical or emergent assistance. i do feel that they should be made more accessible; right now they're short and not in an ideal setup if a resident were to fall. one of the staff members altered the chain located in my loved ones bedroom to make it more user friendly. it's important to note that we haven't brought that particular issue to management, but they still need to be updated or replaced by a different system. Waterford has a lively and homey feeling. there's always music playing in the lobby and throughout the community. overall my loved one has had a good experience here, we would recommend it.