Generations Management Group

I would tell others that this community is suited for very elderly residents with low medical needs. The staff weren't able to accommodate my loved one's needs like I thought they would be able to. I worked with[name removed], and feel she was trying her best. The rest of the nursing staff felt unfriendly and unprofessional at times.

My mom has been here for several months and since the change from Brookdale to Ventura Hills there have some aspects that have thankfully remained the same and some that have changed. The wonderful chef and kitchen staff have maintained the same high quality of food which is so helpful in keeping my mom eating well and enjoying her meals. They are all so accommodating, know the residents likes and dislikes, and dietary restrictions - such a blessing! Activities have remained the same and they are adequate for most residents. Medical staff (the assisted part of assisted-living) though seems to have been reduced. We've had to push to get all the assistance we are paying for. They need to hire at least one more person or two per shift as there have been times when I could not locate ANYONE to get the help that was needed.

I liked the facility, but the other residents appeared much more advanced in their dementia. All were wearing bibs, and many seemed to need significant assistance with feeding.

Very nice neighborhood, very nice and clean home, and beautiful porch. Even has an outdoor yard with tables. The room is comparatively spacious and the owner is very nice. She has two aides that assist with showers and meals. But none of the residents spoke, two weren't even moving, and one stayed in his room. There seems to be no activity between the residents. The only indoor common area was the dining table. And they don't offer outings. I think Dad would feel very isolated here.

If you have a loved one who for the most part is cognitively intact and fairly active this may not be the place. Most of the residents are wheelchair bound and they are just rotated from bed, to table, to wheelchair or to couch. If you are the resident who can walk and communicate, you feel isolated and depressed. There are no stimulating activities offered. You sit and watch tv all day or work on that one magnetic puzzle for the 100th time. The only thing to look forward to is the weekend when family may visit and meals have been unbalanced . Unfortunately, most of the residents cannot communicate and are unable to voice any concerns of their own so it would be hard to get their viewpoint. The upside: by all appearances the place is beautiful and a much better option than a nursing home. It is very well maintained. My family member says they are nice, and nobody has physically or emotionally abused her.

My experience is that my parent is not kept involved enough. Each time I visit, my parent is parked in front of the television and I have never seen any coordinated activities even though I visit often at various time of day. The activities listed on the monthly calendar are not really activities, but more like handing out ice-cream or a smoothie or other snack. Despite the fact that Colonial Gardens has lovely outdoor spaces, care-givers rarely take residents outside and the residents are not allowed in the back yard on their own even though it is secured. My parent would love more outdoor time and it is misleading to use the outdoor space as a sales tool, and then not to provide robust use of the area with residents. In addition about half of the residents are non-ambulatory, have to be fed, and are non-communicative and they seem to get the bulk of attention. I have never seen a caregiver engage my parent other than when I ask them to. My parent is often only partly dressed and not showered or groomed. The care-takers are very friendly and appear to have a true desire to be helpful, but they are extremely busy as they do all the cleaning in addition to care-giving. Basically the place seems understaffed. I was told that care staff have meals with the residents, but that is only that they are feeding the many who are not able to eat on their own. I often find that clothes are missing and other people's clothing is hanging in my parent's wardrobe. The bathroom is often disorderly, with supplies not put away and toilet paper not on the holder, etc.

Nice but I liked environment at New Hope better. The outdoors seemed much more peaceful and it was roomier. The owner was nice and it seemed ok but not what I was looking for.

6 resident max. Cost $3403 plus meds and necessities. The room has it own bathroom, a community shower. Nice yard. A dog and cat. They have a contract with a bus company to take residents to Dr. Appt plus a Dr who visits patients once a month.

Cost determined by amount of care needed. Two dogs. Rooms have own bath, community shower.

Off Bryant Irvin. all inclusive. No Level of care. The do have a small little black dog, full of energy! Residents seemed lower level than mom. Private rooms, but with shared bathtubs and showers. Dad's least favorite (mine too...pts not as high functioning)

Private room with bath and shower. Clean, no ordors. Patio runs around house and room has door to patio. Messy yard. Dr visits once a month. They will order the meds if desired.

alzheimers facility

Small rooms, food prep cold. Some help set around and do nothing. Others very helpfull not worth the money they charge.

I had to move my mother out of this community due to their new ownership, and management change. I was okay at first with her move to this community, but after the new ownership change things went downhill. They had a lovely executive director at first, but she is no longer here. There is not much commutation between the new management,and myself. I never got any notices about any of the changes happening. The community has a nice appearance, and I liked the layout design. The old management had chef's that prepared nice home cooked meals. With the new management the meals are horrible. They do not provide a nice, healthy selection for the residents to choose from. The structure of the community is kind of in limbo with the new ownership.

Nice neighborhood and nice home. But there was no place for Dad to join in at the common area except at the dining table; there was too much furniture and no room for his wheelchair. More importantly, the rooms I saw smelled like urine, and the floors were sticky.

Placed loved one for only few weeks. Several staff were pleasant and responsive to our needs. Place was kept clean. Rooms very small. They do provide the furniture. It is also pretty. Location nice. Residents appeared bored. Wanderers in and out of everyone's rooms all day and night. Calls for help often ignored. Most severe were cared for on a rotational basis while those seeking help and support waited LONG periods of time. Preferences ignored. Food cooked in one house and transported to the other to be rewarmed. Allergies ignored. The mobile walkers had a very small space to maneuver/exercise. This type of care facility is obviously hard to staff and stay "on top" of the severe needs most of the residents have. BEWARE when visiting, all levels are not always seen. If seeking high level support with feeding, behavioral problems, & etc., this place may be ideal. Would not select it again for our family members.

Toured 5/6/13 - small; no individual bathrooms; majority of clients profoundly affected compared J's higher level of functioning. One female pt w/diarrhea

Didn't like the location and actual senior living area seems small and cramped

Very old, rooms needed mantenance that were available and they weren't sure if that would be done before leasing.

Very disappointed by the experience. After failing to get my mother in law her meds she was agitated adjusting to moving in. My husband calmed her down, and got her to agree to take the meds she finally had access to, but they already decided not to let her stay. No grace or understanding. No time to let her adjust to moving in.