Gardant Management Solutions

We were not impressed with Keepsake Village. When we pulled up we knew this would not be the place just because of how the grounds looked. It felt very institutional.

Our tour experience was very unorganized. We showed up for our appointment and it took half an hour of waiting before they found someone to show us around. The facility was not very clean and the staff were not friendly.

The people who provided the care, the aids would be about 6 stars out of 10, and the administrative team was horrible. They lied to us, they never assessed our loved ones needs. They never cleaned our loved ones room, the call button did not work for the first two weeks that our loved one was there. It took them a week to brush our loved ones teeth. It was degrading, they only cared about filling a room and nickel and dime families. The only person we liked, was the activities director. She was the sweetest person ever, she should be running the place. I would never recommend this community ever.

We visited Evergreen and found it to be a lovely place, my mother in law would have loved to move in there if there was someone who really handled the business side of this facility. Don't bother to apply if you have a Medicaid waiver and limited income, they won't be calling you back as that was our experience. Very disappointed that we handed over private information that took time and effort to compile and have no idea who now has access or what has happened to it. No calls back from business office or Administrator. Very poor way to run a business that caters to seniors but doesn't really care about the person, just the dollars they may have. As a person who works in the Nursing home field, I would not put my loved one in a place where the names and faces of employees change faster than your or I change our clothes.

We never really did see any issues with the cleanliness of the community. Our loved one did seem to enjoy the meals and dining, and they did offer a good amount of activities. However when our loved one moved in [date removed] they offered to put him on a medicaid wait list for a room. They said they never had a room available for him with the medicaid but we were never made aware of that. They changed management and the new managements excuse was always, "we do not know what the prior management agreed to." We thought within that year he was going to get the medicaid room, but the eventually forced him out and moved him into a long term facility, they gave us no options at all. When signed a 30 day notice in August, they told us to not worry about paying rent, but we had to pay two days into September on top of late fees they charged us.

I feel like the safety of the facility was not up to par. The time delay between notification and knowing what is wrong and how to help should be better. An intercom system or the staff wearing radios would make it better. The communication and them knowing the needs of the residence needs to be a priority

I would tell people not to go to this community to anyone who asked. My loved ones had a not great experience. We thought this would be a safe environment in their hometown. The staff was less than helpful to our loved ones. My loved one used a walker, and we requested that activities would be incorporated for assistance with those who are not as independent. The food was terrible. The community said they would have snacks and coffee all the time. The snacks that were out, some residents would horde the items and there would be no snacks left for other residents. Due to one of my loved one's declining health I requested the food be delivered to my loved one's room. The food was cold and seemed to be leftovers. During the grief process we decided to take my loved one home to assist with this process. We had plans of bringing them back, and the community decided to give an eviction notice on our loved one's TV stand. The administrator was not sympathetic towards us during the dying process of our loved one. He seemed like he didn't care about the families or residents.

I paid a month, due to COVID they locked my loved one in her room. My loved one was there for only a week before she was back in the hospital. The community charged me for the whole entire month and didn't prorate it for just the week my loved one was there. Nobody made reminders to remind my loved one to do daily activities of living.

My parents reside in Gull Creek. The kitchen and nursing are understaffed. The meals are inedible at times. Most other times the portions are so small that the residents are still left hungry. Meals are not well balanced with little or no vegetables given. You fill out a meal plan for the week and still don’t get what you asked for. Hot dogs and hamburgers are sometimes the only thing offered for both lunch and dinner. Meals are so bad, l as the son, have to keep their appt stocked with food otherwise my parents would starve I’m sure. We’ve complained but Gull Creek doesn’t care. It’s all about money to them. Nursing is almost as bad. They often bring up the medications at wrong times or forget to bring them up at all. $6000 a month for such terrible care

This facility should be shut down. It is understaffed, no director (they all quit), no activity director, not enough cnas, no driver for our idle bus, no security, lots of theft, long waits when emergency buttons are pushed, no exercise classes, terrible food. Calling this assisted living is a joke.

My mother was diagnosed with Alzheimer's several years ago so we decided to sell her house and find Assisted Living,  I hired attorney [name removed] to help with Medicaid, he recommended that I hire a company called [removed] and they introduced us to Carriage Court in Grove City, we were taken for a tour and we thought we had found the perfect place for my mother. We met with the Administer and explained Mom's situation with Medicaid, she had around $80,000 in the bank so we were in a "spend-down" which mostly went to Carriage Court for monthly rent. Once we had spent all of Mom's money on rent we we're relying on her SSI payment to get her by until Medicaid kicked in, her SSI payment doesn't get to her account until the [dates removed] of the month but Carriage Court kept sending late notices, I explained to them several times about the SSI payment  but the late notices continued. My attorney kept contact with Medicaid and Carriage Court throughout the situation and they were able to file a motion of "Act 52" to get the arrearages paid up by Medicaid. While on a visit today to see my mother and take her a few items I was approached by the administrator [name removed] who asked me what I was going to do about the arrearages and that he was planning on moving forward with evicting my mom, I calmly explained the "Act 52" to him and that it would be paid up, he said he was moving forward with the eviction. When I arrived to start moving mom I was met by the administer [name removed] and two police officers who were there because of the way I "got a bit angry" while in the office of the administer. After explaining the situation to the officers they were shocked and left after about 20 minutes. I wasn't prepared to move everything so I asked the administrator. [Name removed] if I could come back and pick some things up later and he told me if I didn't have everything out that he would put what was left on the porch of Carriage Court. One of the maintenance men/bus drivers from Carriage Court saw what was happening and offered to help, he got the Carriage Court bus and helped me load my mom's things and deliver them, if it wasn't for [name removed] helping me I don't know what I would have done that day. Thank God that my mom's best friend was the owner of a nursing home and her children run it these days, it only took one phone call and my mom is now in a place that she knows and people love and care for her.

Management is not very good. I don't think she knows her job. Have seen roaches

Spoke to [name removed]. Their place is stictly for more independent people. They do not do catheter empty or bowel movement assistance. I would have to bring my own nurse in .

Deer Path has been Infested with bed bugs since the opening 4 years ago. The state doesn't do anything about it as they go along with the administrators that work there. Corporate refuses to spend the money needed to adequately exterminate and rid the property of the bed bugs.

Extremely poor nursing care, not safe, my parent was overdosed on a blood thinner and antibiotics were not given at all, that were prescribed by doctor. [Removed]is a common occurrence, every time she would leave her room, to go to the hospital, a staff person with a key would go through her things and take something, if it had any value.

Toured here. The food was terrible and the building was funky!

Hi- I just wanted to provide some feedback about two dementia facilities under the same company. White Oaks at Heritage Woods of South Elgin and [Removed]. I had a family member stay at White Oaks and the one here on [Removed] and the bed bug problem was incredibly bad to the point the bugs were in the hundreds in my family members' room. The staff was as attentive could be but the facility did nothing initially to get rid of the problem and didn't communicate with our family about it. To have a loved one in a place where there is a widespread bed bug problem is not just wrong, it's inhumane. I hope families looking to place loved ones with Dementia will consider this before sending or referring anyone to either. The sad part is that these are residents who don't know of this epidemic.

This place has really gone downhill. Food is terrible, no nurtricious and repetitive. Nursing care is minimal and very not client friendly. Huge CNA staff turnover.

We had a terrible time getting my loved one in there. He was accessed by a nurse and he express that he needed help with meds and they agreed they could help but after a month of no help they approached him and the family and told us they could not help. When family talked to mgmt. nurse said we must have misunderstood her. She was covering her butt. The office staff is not friendly and always give us the incorrect information. They need to see that they are dealing with the elderly and need to explain things more clearly. When we question office staff they get very rude and tell us we already told you that. I wish we would have had more time to review before moving him there. Sad that we have to get management involved to get nurse to do a nurses job.

My grandmother moved into West Park place recently, and she has been miserable ever since. She was hounded and harassed by one of the employees for YEARS to move in there. This employee showed up at my grandmothers constantly, took her garage door opener to have access to her house (without her permission), and would go to "visit" my grandmother at different hospitals or rehab places where she took it upon herself to try and get personal information, test results, discharge dates, diagnosis, etc from staff. She can't go to the grocery store or Dr appts at different times because the bus is already full and she doesn't drive. She said the food is not that great either. *She did say that the staff who assist her have been kind. I strongly advised her to move to Swan Creek (where she wanted to go), and instead she moved into this awful place because she felt obligated to this employee who had been bugging her constantly. I wouldn't move my dog in here, with practices like that. Employees hounding, harassing, and stealing garage door openers??