Gardant Management Solutions

Wouldn't be a choice - Older facility, dark except for walkway to dining hall. Big facility, concerned about integration of Mom to the rest of the population - wasn't discussed. Exterior doors left open during the day which caused a security concern. Not a requirement to check in and out when leaving the site. States 'Smoke Free' in details but were told they had a resident 'grandfathered in' - smelled smoke in the commons areas (library) and hallway on 2nd floor. Laundry facilities need to be updated and salon located in the basement was dingy and you could see the trash/lost and found area - doors were left open. Route 31 is a very busy highway with no stoplight, so big concern for residents pulling in and out of facility. Only other feedback is she told us she would be happy to take a $3,000 deposit that day to hold an apartment. This also turned us off to the facility --- shouldn't that be discussed at a later time or at least the 2nd visit?

This used to be a wonderful place but things have changed. Staffing issues continue to plague this facility to the point that I can no longer recommend them.

Upon negotiating with White Oaks, I was told by the then acting Sales Director, that when my 95 year old mother's funds were depleted in 5 months, there would be a medicaid room available at White Oaks for her. My mother moved into White Oaks on March 2, 2019. On April 3, 2019, I was informed by the new executive assistant that there would be no medicaid room available for my mother, that the waiting list was 5 years. I was told to move my mother as soon as possible. On May 4, 2019, I relocated my mother to a medicaid facility. My mother was only at White Oaks for 2 months and they would not return her $3,000.00 community fee. On May 4th, she vacated White Oaks at 10:00 a.m. and she was charged for a full day. The new executive assistant should have stood behind the commitment of the previous Sales Director. This is an unprofessional way to conduct business. Every time I visited my mother, she was sitting in front of a television. I never saw her engage in any physical activity. Half of her wardrobe of clothes are missing. I would not recommend White Oaks to my worse enemy.

We moved our Mother here thinking she would be safe. After repeated requests for her to get a life line button for her, they told us that they didn't have any that were working and had to wait for one. After being there only 3 weeks she fell in her bathroom and cried out for help. She had a brain bleed, broken hip and arm. She is now in a nursing home. Hertiage in Charleston and home office in Bradley have repeatedly lied to us about returning money that we had paid them in advance. Shameful

The staff needs to understand the definition of assistance. When residents ask for help they are often told by staff that they aren't allowed to do what they are requesting or they just refuse to do it. Food quality is poor and that is if the resident can get waited on in the dining room. Medications are often not ordered on time allowing resident to go without vital medication for days. Transportation provided to medical appointments only one day a week. If resident has issue with oxygen or even insulin you might as well look elsewhere staff is not allowed to assist with either. Housekeeping is minimal. Very disappointing.

Keepsake Village at the Hearth at Tudor Gardens is full of falls. There's not enough help to keep them safe or get your loved one changed in 30 minutes. You have to hire your own aide for consistent help.

So far I am not very happy. They haven't been very attentive. I will have to see how things are handled before making any decisions, but for now I am not very satisfied.

I was not at all happy with the communication or service regarding my father. He moved in to assisted living June 1, 2015. There was never an attempt or response to getting to know the family. Unfortunately, he was admitted to the hospital August 1, 2015 and passed away on the 8th. The nursing staff never contacted either the family or hospital with regard to his condition or status. They were completely uninvolved and unconcerned about one of their residents--completely opposite of Brookdale Senior Living, where he resided before The Fountains. During this week, two of my sisters went to his apartment to retrieve legal documents and were accompanied by a nurse. The next day, a staff member contacted our attorney stating that "His family was ransacking his apartment". HUH? Talk about poor communication--it exists among themselves as well apparently. After his passing, I contacted the Executive Director and never got a call back. When my husband and I went to clean his apartment, a nurse came by to ask if we were moving. HUH? There was not one word of condolence, a card sent, not one iota of communication. EVER. I couldn't believe it. I still can't. Funny thing was, I DID hear from staff at Brookdale Senior Living after his passing. They put up a picture--he had a full page in the Business section of the Chicago Sun-Times, to announce the loss. What a difference! Those are people who really cared and were genuinely concerned and reached out in a heartfelt way. So contrary to the coldness and indifference of The Fountains.

we were impressed when we visited, staff was great. However, once mom was in there the assistance was minimal. They would help mom get to the bathroom in the morning, then leave. Would come back 20-30 minutes later and help her dress - then leave. If she rang for help they didn't always respond. Finally - 3 weeks into her new home, she had a problem with her oxygen levels and reported it to them. They left her sitting alone and finally she called me. When I arrived 20 minutes later, she was at a level of 55 still and no one was with her. I had to find the nurse to call 911. They offered excuses but NO excuse is valid for leaving her sitting alone and crying. We will move her as soon as we can, or we will have to be there with her every day. So very disappointed in their care.

The rave reviews are what led us to The Bardwell. We could not be more disappointed. There is no organizational leadership, a huge lack of communication among staff, and the executive director position has been vacant for months. Their biggest strength is providing broken promises. The Bardwell may have been a great place in the past, but I can assure you it currently is not.

Yes, this place is for DEMENTIA AND ALZHEIMER’S. BIT IT IS NOT FOR SENTIENT COGNIZANT SANE PEOPLE. MY SON, [name removed] PLACED ME HERE SO:HE COULD SAY “DAD IS INEPT” and he took over as POWER OF ATTORNEY and proceeded to empty my Chase Bank of $[removed] then he wouldn’t let me receive any mail, nor a cell phone. I had no knowledge of my condo my finances. TOTAL CUSTODIAL CARE AND IT IS REFLECTED IN THE HIGH RENT. When revoked [name removed] POA, DIRECTOR TOLD ME I HAVE POA or. GUARDIAN. EVERYONE IN WOMC HAS A POA or GUARDIAN. Whenever WOMC gets a SENTIENT RESIDENT they SHOWCASE them by appointing them FAMILY AMBASSADORS. WHEN family members tour WOMC they make sure to let touring families.SEE NOT ALL RESIDENTS HV DEMENTIA/ALZHEIMER’. I refuse POA/GUARDIAN. NOW DIRECTOR CALLED in Neurological/ Psychologist. [name removed] to examine me. WHY WASNT THAT DONE B4 my admission. [name removed] found [name removed] has the mental capacity and legal competence to be his own POA or GUARDIAN.

Fully investigate the Gull Creek Memory Care operation before your lived one resides there as had to pull my 91 year old mom out of there after only 2 months residency and their business manager billing for next month for not giving 30 days notice as well as keeping full deposit. Happy to share our egretful experience personally and asking Md state officials to investigate their operations especially the program. Very disappointed.

I would not recommend Glass Peaks at all! Take time and really look around at other options!

What they could improve on is doing their job and taking care of the residents that are paying their wages

Understaffed and the staff that is there isn't trained for adequate care of residents. Staff is outside smoking more than inside caring for residents. Facility isn't kept clean. Poor management. We had to hire someone to come in and provide personal care due to lack of care by staff.

The day my brother moved in the air conditioning was not working. It was set at 72 but it was 81. Two months later, the air is still not working properly. We were cleaning his place in a 84 degree room sweating (the thermostat was set at 70). We have said something to them several times and they keep telling us they will send someone to fix it. If they had to sit in that room day in and day out, I am sure it would be fixed by now. I don't believe he is getting the assistance they told us he was going to get when he moved in. There are some people that are nice to talk to but unfortunately the facility falls short on providing the assistance they claim to do.

We were very dissatisfied with Cedar Grove they use to be a very good place to stay they will tell you that they will do all kinds of stuff to help your family member and talk very nice to you but the care that they get is very minimal you pay alot of money to be taken care of they just try to fill a room but don't take care of the residents like they are supposed to and beware there is a cleaning fee not cheep upfront and then when you take your family member out and you will if you care about them they will charge you another month so good luck we have had better luck in Ohio

My husband did not belong there since his memory was not nearly bad enough at that time. However they just wanted to fill a space so it didn't matter to them. My husband is now in assisted living and doing very well. So much happier.

I was disappointed to discover that the facility wasn't truly handicapped accessible until after move in. We had to take doors off of bedrooms to fit wheelchairs through. They came to rehab and personally assessed my parents and said that they could take care of my dad, but then they were not set up for his needs. We ended up doing most of his care. We were working on moving them when my father died.

The staff who worked were caring/ competent, but they were so understaffed it was ridiculous. Patients with dementia are wandering around looking for staff and none are to be found. One day we went to visit, and walked over the whole facility looking for a staff member to help someone in need, and finally found the only 2 aids on duty out smoking on a side porch where they thought no one would see them. Also horrible urine smell throughout. Also price gouging/ trying to bill for months after our family member left there. Also say they can handle nursing patients when they can't/ should stick to accepting only assisted living level patients. Also let our family member get horrible bed sores by not having enough staff to do adequate diaper changing routine.