Gardant Management Solutions

They were kind, but not trained to turn patients or clean them. Not aware of need for cleanliness and preventative care.nor concerned for mental well being. Didn't get her out of bed. She could stand and pivot but needed assistance. They Did not do this. They are not trained for professional aid. I was an I U nurse so I know what should be done as an aid. Also didn't warm up her food/didn't help her set up tray/didn't t make sure she liked what she had( I had bought her some things that could be warmed up) Only took a few minutes. They also promised me they would be able to care for her. She really was easy and really sweet lady. Makes me sad to think about. I almost reported them a few times but I did not. Hoping they get their act together

If I could give 0 stars, I would. At first, everything seemed like peaches and cream. Then a certain staff member was hired. She treats the residents horribly and when we reported her, management was "shocked" to hear it (even though multiple complaints have been reported). I realize they are short staffed and help is hard to come by, but at the risk of mistreating the residents, shame on Evergreen. Please think twice before sending your loved ones here.

Unfortunately, they dont providing good service. CNA's do the majority of interaction with residents, they are not allowed to "assist" residents with very basic needs. The staff rarely answers the phone if you need to speak to them. I've only seen them enter resident's unit, hand them their meds for the resident to administar themselves. They stay maybe 3-5 minutes. Most leave immediately and my loved ones medication dispenser doesn't work and they dont return to assist. Therefore my loved one goes without the med. This is a real issue that keeps happening. The food is not suitable for ANY of the residents-often times hot dogs and potato chips to these residents will all kinds of health issues. And the laundry facilities are often broke down. Clothes dont even smell fresh. There are mouse traps in the halls on the upper floors!! Even post renovation. There is NO transportation provided ie, outings or trips to stores etc.

My mom was here 2 weeks before being sent to the hospital for 2 bad infections. They advised me to stay away as she was upset for being moved there. All calls to check on her were so positive and how wonderful she was doing. This is not what I saw upon my first visit. She was out of it and shaking. Next day they sent her to the hospital where she almost passed twice during the night. She is now immobile and suffering other conditions because of the infections. Also 2 checks were lost. How can you expect someone to trust the care of a human being when they lose checks?

A funny thing happened on move in day–another group was moving their loved one out. A man with this group sourly stated to us as they exited the place, “good luck!” Deductive reasoning indicated this family may not have had a happy time with this facility. This review is being written in fall of 2023 not even a full year after. The issues: *High turnover of office staff and leadership *Constant billing issues – The monthly assessments were all over the place and inconsistent. *The person who on-boarded our family indicated that HW will coordinate travel to doctor's appointments. This turned out to be incomplete information. Staff shared that diabetes health management is provided. This of course also turned out to be non factual. *During Facetime calls with my relative, assigned staff will come into the apartment and immediately start yelling. *The seniors who aren’t quite great at toileting are allowed to fester in their neglect. Just walk the halls and you will experience this.

Bad to very bad: Food (Skimpy and sometimes not edible) Wait Staff (Rudest ever encountered) Many CNA's (A few nice ones) Diet (No special diets there, high fat and sugar) Therapy (Advertised but never saw) Bed Bugs (Always infested) Felons (They allow criminals grand theft auto and stealing from other residents and staff)

This place has awful management ever since they transitioned corporate companies. It seems like no one wants to do their job and their priorities are completely out of order. The management team needs to do a way better job especially to call themselves a “care facility”

Mom’s stay at Traditions at West Park Place turned into a horror story, judge for yourself. I have months of horror stories but due to character count I had to delete a lot of this review, My visit [removed], Construction dust from installing a sprinkler system wasn't cleaned up until I complained. Mom's furniture was covered in this. She had cellulitis on her leg and had never had skin issues before. [removed], Inhouse nursing care [removed] OVERLOOKED MY MOM FOR 5 WEEKS. No baths or meds. My visit [date removed], Moved Mom to assisted living, worst decision ever. [date removed], Mom was taken to St. Anne's Hospital for severe diarrhea. She was dehydrated. As it turns out the aides were helping Mom fill out her meal tickets and adding beef and pork to change up her meals so they weren't so boring, their words not mine. Mom hasn't eaten beef or pork for 40+ years. The change in her diet at 95 gave her severe bowel issues.

We picked this community, because the food was excellent. Also, the community was wise. I really liked the financial staff and cooks. Originally it was highly recommended. It went downhill during covid. It was unfortunate. We found them living in filth. The were not cleaning their room.

Make sure they have cell phone and or alarm the office staff real good until she passed then they refused to let me in to find the car title I wouldn't recommend that place I hate the way I feel about it but mom was liking it.

Horrible experience. The smell in the building was horrid. They allowed the lady across the hall from my family member to save/hoard her own pee in jugs all over her room. The smell was so bad, they put towels under the door to try to block the smell, but it didn't work. Staff constantly complained about how their backs hurt in front of my mother in law when they had to help in and out of a wheel chair to go to the bathroom because she weighs about 250 lbs, and made her feel like she was a nuisance when she needed the bathroom or anything that required them to lift her. Horrible quality of care. She rarely got bathed. They dropped her so many times, she was bruised from head to toe. The hospital questioned us on her care because of all the bruising from being dropped on a regular basis. the room was so small they couldn't hardly get a wheel chair beside her bed. Just a horrible place. And very expensive for poor care.

Worse place Ever! My mother was a resident there. Her room and her appearance were horrible! They let the carpet in her room get filthy! They let her were tattered and stained clothing. When she began losing the use of her legs, they NEVER attempted to exercise them. As a result they became discolored. She had several personal items stolen. The nursing director, Storm, and the facility director, [name removed], NEVER apologized for ANY of it. They just acted as if it was no big deal. They would give half-baked explanations for everything, and then refused to speak my sister and I about things. What is worse, the state agency responsible for licensing them and the management company that owns it, did not do much to help. They "supposedly'' had inspections and found nothing wrong. The State representative basically stated she did not want to get involved. Later two aides let my mother fall. She had to go to the hospital due to this.

I would tell others to make sure that you have an assessment done before moving a loved one in to make sure it is a good fit. We found it was not a good fit for us and I believe they were trying to just fill the bed rather than seeing if my husband was truly a good match.

If you require a special diet such as low sodium or diabetic diet don't bother Gateway at River City does not provide such diets. Another thing if you are a nonsmoker you have no rights either smokers ignore the state of IL smoke-free IL laws and smoke outside of all 4 doors without the staff or administration doing anything about it. They have it listed in the lease that the only authorized smoking area for the residents is out back of the dining room however they ignore the IL law and their own rental lease. The administration is pretty much useless at even enforcing their own rules for the residents.

I have not been pleased at all with Heritage Woods of Huntley. As long as you do not need anything other than cookie cutter program care plans, it is terrific. Everyone was rude and condescending other than the marketing director. Overall due to our experience I would not recommend this facility to others.

His room is not being cleaned, but main facility rooms are. They didn't feed him very often, they would ask him if he was hungry instead of telling him time to eat. He did really well with hospice, just he didn't connect with the staff well at Traditions at West Park Place. Had a day when went to visit and there were feces on the floor, they were going to leave it there unless we mentioned it.

My father needed some assistance and friends so we choose John Evens in Pekin. It seemed like a perfect fit. My father soon discovered he had terminal cancer and they said they would still take him even if he went on Hospice. He was there let then a month. He fell 5 times in less then 24 hours after a med change. They never called me. When I went to see him his room looked like a murder had occurred. He had fallen against the wall and broke a nightlight. The tines were still in the socket with masking tape to cover it. He was clearly not in the condition to be left alone. Very disappointed in the administration and nursing director.

I didn't know that the residents were allowed to have people living with them that aren't listed on the lease. Isn't that illegal and violation of a lease?? I wouldn't want my family living there knowing that anybody off the streets can come and shack up with the residents at any time for as long as they want.

Do not put your loved one in this facility. Horribly understaffed. My Mother has been here for a few months and many times her meds were mixed up. She was given a shot that was not for her. Luckily she didn't have a fatal reaction. Food is terrible. Dangerously understaffed and the few staff there are underpaid and doing multiple jobs that they're not trained to do. This place is dangerous for your loved one.

This place looks nice. They have nice apartments with room for furniture. Don't let that fool you! Besides a couple caring staff members, it is horrendous. We find bed made with poop in it. Poop left on the floor. Bottom rash not being addressed. Hurt ankle and bruises on my dad's body. One time they did not check on him at all. The next morning he was found sitting in poop from his head to his toes, never getting him ready for bed or checking on him all night. I'm sorry his stomach got so off that it is taking awhile to get him back to normal bowel but really?! At the beginning he got so dehydrated my dad had to go to the hospital because his kidneys were failing. Another time he was taking a shower and they wanted him out before the shift change. Dad purposely put himself on the floor. The nurse call threatening to call the fire department unless he gets up. I told them to give him a couple minutes. He got up. Lack of training and terrible management.