Five Star Senior Living

My loved one is a current resident at Morningside of Wilmington in the Memory Care unit and overall, the experience hasn't been great. More staff is needed for the Memory Care unit. Also, the quality of the food needs improvement.

We have been very unhappy there. I do not recommend this community. They need to improve on, the staff quality and billing. Since we have been there, the entire management team has turned over and our bill has been increased over [amount removed] in 6 months.

My loved one was a resident here and staffing was an issue. They were so short staffed that the Executive Director and other administration were on kitchen duties and they ran out of food. The facility was clean, the staff that they did have was friendly. We'd chosen this facility because it was newer, clean, affordable, and we heard everything that we wanted to hear....but they didn't deliver. They intended to do everything right, but staffing was a disaster. I'd rate them at a 2 until the fix the staffing. Once that is fixed, my rating would probably return to a 4 or 5.

Our family had an in person tour with The Gardens of Virginia Beach and the facility itself just seemed dark, so we went with [community name removed[ that had nice big halls and it had an airy feeling to it.

The facility was clean and meals were prompt. Dining staff was lovely and helpful. Communication on all levels and in all departments is atrociously inefficient and inadequate. Phone system had been worked on in September per their report, but voicemails still weren't working correctly. All communication required a family member call and ask a question. Was double billed for entrance activity fee [amount removed]. Six or seven phone calls in and verbal promises of a refund, but probably won't see it for another 30 days (which I'm sure will take another 6 or 7 phone calls)

Did not and still haven't received a copy of Dr [name removed] assessment. This community could use improved. - Call lanyard system is not working properly ( "More fickle than you like", said[ name removed]. I asked what you were doing about it, no response. Stated you would pull the log report, No follow-up. Asked [name removed] about the call logs and she said they were deleted. When the button is pushed, not sure when anyone will show up - sometimes 20 minutes, sometimes an hour or more. Our loved one fell a few weeks back and no one called, had to plead for an incident report. Housekeeping was just okay, wet mopping the middle of the room floor, not emptying garbage regularly or putting liners back in the cans. Garbage or pine needles under end tables not vacuumed up. Toilet cleaned intermittently. Laundry - Still Missing pieces of laundry, was told the laundry person quit. Laundry was MIA for a couple of days. Timeliness of meds. sometimes at 8PM, sometimes at 9:30 PM where they had to wake her up. Mom fell late evening on Christmas eve. Received a call from CNA where they said to come pick up your mother that she dislocated her shoulder. I asked them to call an ambulance and they refused because insurance won't cover it. I told them to call an ambulance right then. They eventually did after I was quite agitated. Turns out she broke her humerus bone. Taking her in my car would have exacerbated the fracture. There were many times I had asked for an explanation of the levels of care which had gone unanswered. The Nursing director was very slow to answer my questions. Most times more than a week. Moved mom out as she was put into rehab where she still is today. We will not go back.

Our family had an in person tour and the tour set up starting out was weird so we didn't get a chance to tour with who we were supposed to and the person we did tour with was running late for something so the tour was just not a great experience at all.

The list for improvements is too long. I would not recommend their memory care facility. I picked this community, because of their promises to take care of my loved one. It was great the first month, then it went downhill.

Not qualified to handle confused patients. Smelled awful, but looked clean. Staff (mostly) friendly. Care not personalized. Meals were acceptable

My loved one lived here and it was not a good experience. Even from the tour, I maybe should have known. I had a scheduled tour and arrived on time, but was left to wait for an hour while the tour guide worked on something else. The tour guide didn't acknowledge me or tell me that there would be a delay. The receptionist felt bad and eventually brought me a brochure and other reading materials about the facility to look over while I waited. My loved one started in Assisted Living and was then moved to Memory Care. He missed several days of medication due to confusion about administering the medication. His bed in the Memory Care unit smelled terribly of urine, we noticed it the first time we walked in. Just not a good experience. They list themselves as a five star facility, but that was definitely not our experience. They advertise that they're very interactive and engaged with residents, but I saw no evidence of that. I saw the opposite. My loved one wasn't happy here. Even after bringing him home, he would tell me that I had no idea how horrible this facility was. I would not recommend them to family and friends.

The carpets on the mail floor by the dining room and kitchen are always filthy and practically worn out. One elevator has been out of service for months. The one remaining elevator is not reliable. The fire dept has been called in twice in the past two months to get residents upstairs when the one remaining elevator is inoperable. The food quality has improved but they run out of food if you don't go early. Portions are very very small and often served luke warm or cold. It's never served hot. The place has deteriorated in the 6 months my mother has been there. Many residents have been leaving due to the continued problems. Staff does as best as they can with the staffing levels. They could use more help. I would not recommend this facility at this point in time.

They have activities, and the residents seemed engaged, although my loved one has not participated yet. They are doing well, with the therapy unit. They could do better with being more responsive, when the residents press the call button for help.

They were way understaffed and they need to improve their system(s) management.

Not very clean, disorganized and poor communication overall. We are in process of moving our loved one out and into another facility. The food is absolutely terrible.

I toured with Huntington Place and was not impressed. It did not seem like a high quality facility like the others I saw. The room sizes here were much smaller as well. I just did not get a good vibe form them.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

I was so excited to find a place that was close to my house. I looked at a lot of places and was going to go with another place, but I love how they introduced me at Five Star. The main problem here is the staff - my loved one got yelled at by one of the workers. I reported it and they said they would handle it. This was not the only issue we have had, I went and visited on Monday and then Tuesday and he had on the same clothing both days. He got yelled at again being told this was not a nursing home and that he needed to clean and bathe himself. They have a lot of activities provided, but they do not encourage the residents to participate in them. We have been very frustrated especially because of how much we are paying. Overall we have been completely disappointed in the experience.

I was concerned about this community. I did not see anyone at the front desk when we first came in. Also the person seemed to be very hard sells. When we went out to the back patio the doors were locked and we were not able to get back in and tried 3 different doors and they had no handicapped accessible doors outside so I felt like it would not have worked for my parents who needed mobility assistance. I also did not see any residents when I was there, I just did not get a good impression.

This community reminded me as a hospital and they only had studios. The rooms didn't have a kitchen. The tour experience was not the greatest.