Five Star Senior Living

I would say my loved one( who is in memory care) is pleased. He often comments what a nice place he is in. He thinks the food is good. He has a nice room which is kept clean. His laundry lady is great. The staff does not leave him in his room all day. There are lots of activities. I have found the staff and management to be caring & professional. It is much better for him than the last place.

Everyone was so very helpful and kind. Overall, they have been very attentive and helpful to my dad. I don't worry about him anymore because I know someone is there to help him. The cost versus value is good. Most other communities are more expensive.

I've had a few complaints in the beginning, but I also understand transitioning to a better experience. I have witnessed these improvements such as dinnerware instead of Styrofoam boxes for those that eat in their rooms. The facility is cleaner. Personal living area is cleaner. Staff is very friendly. Food looks a lot better. I actually tasted a few and reminds me more of home cooked than frozen or canned. My mom likes bread with her meal such as rolls biscuits or cornbread rather than a slice of loaf bread that she has to request because the meals don't include bread. My mom likes more southern fare such as meatloaf, chicken and dumplings, mac and cheese (without ham). But I think the food is good. And secondly, they really need more staff. My mom needed to go to the bathroom one evening, but all the staff was serving dinner and no one answered the call. For the money, I think we made a good choice. I've seen big changes, but the biggest issue is mom still thinks she is supposed to be getting the level of care as a nursing home, but that's just not happening. They do need more staff, though. Keep improving and I would certainly recommend to others.

Our family had an in person tour with Park Summit and we thought overall it was a good tour experience. It was one of our top choices, however the only down side was the property - it was not as modern and vibrant which is what we wanted. It felt more weathered.

The system of communication between staff is poor. They do not seem to have a way of sharing information or relaying messages. There is no receptionist on duty to take messages. There are times when no one answers. If a person is independent, I would absolutely recommend Huntington Place. It's a great facility, but as my family members health declined, the communication/coordination problems began. If that was better, I would have zero complaints.

Just like many other places at the moment they are experiencing some staffing issues so the care can be a little spotty but overall the care has been great. The staff members and their friendliness gets 10 stars, they are super fantastic to work with. From what we have seen the meals are good. When it comes to the activities they have at least 3-4 activities going on all day long throughout the week. We would love to be paying less but in comparison to other communities we checked out, the value is good. The first thing that struck us the most is that a lot of communities may have just one big dining hall for all the residents, but here each floor and each wing has their own little dining hall. So it's like you have your own little community with immediate neighbors. The room we got for our loved one is close by the dining room which is nice. Our loved one has told us that she like's it here, and physical therapy has really be working hard with our loved one. Based on our experience so far with Carriage House, we would absolutely recommend them to other families.

The staff at Heritage Place is excellent. Friendly. Place is clean. Only negative from Dad's perspective is food at times is not good. Certain meals they should be identified and taken off rotation.

Good and friendly service. Quick to fix problems. They have good services like barber, podiatrists, PT. Respond to issues well and have many activities to bring the residents together. My father was kind of a stay in his room kind of person, and now he is attending get togethers and meeting friends. They have had some issues like water leakage problems and broken appliances in the dining area which took a long time to fix. They also raised the rent $[removed]after only being there 5 months. It's not perfect, but it's a good place overall. And I would recommend it to other families.

Areas of improvement - quality of care, and having the doctors follow up on orders in a timely manner

For our loved one who is used to eating frozen dinners, they seem to like the meals. The people are nice and the place is clean and they can handle my father's personality, so I guess I would recommend to other families.. But again, the price of these places are so expensive that the idea of value is hard to nail down.

We were impressed with the layout of the rooms at Wellstead, and the overall space. Bright and lots of windows, especially the unit we got. There were a few minor issues early on, but they were addressed promptly. Both parents are very happy with the meals, a surprise! The staff were helpful and concerned, right down to Housekeeping. I would recommend The Wellstead of Rogers to others without hesitation!

I would recommend this facility to family and friends.

Friendly staff and residents. One bedroom apartment has large window in living room and bedroom for an open airy appearance unlike other assisted living places we toured. Large lobby area with couches and a fireplace. Several balconies for sitting outside.

I would say they respond pretty prompt, but could be better. They are having staffing issues, like everyone else! They are fine, basic and in line with the other places we visited. It's just a little dated. The apartment, and dining rooms is fine. Maybe with more common spaces or a room just for exercise, etc. A big thank you to A Place for Mom. It was really just the easiest phone call we ever made.

Very nice. The apartment was very dirty. Not only construction dust and dirt but food residue in the cabinets and in the fridge. The floors and light fixtures we grimy and dusty from construction. There was a card from the person that cleaned it but she had not touched it. I only tell this because I happened to be there to get my brother and his wife moved in. Thank goodness they weren't Moving within no one looking after them. The dishwasher and some lights are still not working- even thought we have asked many times. They say the dishwasher is new and under warranty- it doesn't clean. The dirt is still in the bottom of the dishwasher after the heavy cycle has finished. My family likes it there and they feel safe. Also security isn't very tight. Many people walk the halls that are not residents. That is concerning as I live 3 hours away. My brother has not used a lot of the services. Hopefully I can get them more involved in the community this spring. I would recommend the Palms. Just don't like that they haven't addressed some of the initial issues since December.

It was helpful to know that Mom could stay there for hospice care. I could visit as often as I wished, and have my questions answered. There weren't many activities, but it was still during the Pandemic. I would recommend Huntington Place to others and had Mom go there because my father in law was there years ago as well.

This facility is a classy-looking place, which is one thing that I liked about it. They offer a program called Ambassadors. For an additional cost, the program handles all of your loved ones medications, medical appointments, and transportation to and from those appointments. It's been a huge help for our family. Now we can simply just visit our loved one, enjoy being with him and taking him for outings. That was our big thing, is him being well cared for. However, he isn't very happy with being here. He feels like all of the other residents are much older and also hasn't found many activities that he enjoys. We're hoping that changes because we're very happy with this facility and glad that we chose it. I would recommend this facility to friends and family.

Very happy with mom's care. A few hiccups at first but very pleased with responsiveness of staff to help transition mom. Everyone is extremely friendly and it is a caring "family" type of atmosphere.

LOVE LOVE LOVE The Haven and The Laurels. There is a major difference in quality compared to other places in same price range - anything better facility wise was almost $3000 higher per month. I would 100% recommend this facility, especially with the cleanliness of the facility and the nursing staff.

They are very organized and attentive to my dads needs. No real improvement needed . Very good at communicating when there are any issues or updates with dad as well. Everything is great at Heartfields