Five Star Senior Living

My parents moved into Tuscany Villas last September. The staff are very hands on and involved in daily activities. The activities director is wonderful with the residents and so enthusiastic. All the staff is very caring and genuine and you will always see them helping residents at events. Tuscany went out of their way to help my parents get wifi in their apartment so they could stream church services. I highly recommend this facility and only wish they offered a memory care unit.

The residents seem content and staff is friendly. Staffing sometimes seems a little light on the weekends.

There are times that patients are left their own devices as a nurse or aide has to handle another patient. Short staffing and listening to scuttle butt, salaries could improve. It’s a hard time for employee retention in many job sectors and nursing home care is free no different

We have had a very good experience with The Palms of Lake Spivey. Only problem is a amount of help at the Palms. However, we are expecting this issue to be solve with management to address these issues as we move forward. We are extremely impressed with The Palms and [name removed] management acumen.

The activities were really exceptional. Our mom got involved right away, and we didn't expect that. They were fun but easy enough for someone with memory issues to participate. Because it is a one level lockdown, it's open and airy, and there are lots of places to sit and visit. It is kind of a "free range" environment, though, and that took a little while to get used to.... residence lounging and napping here and there.

The faculty and staff are very supportive It took awhile to get used to them coming in often to check on me. Daytime aides more flexible than those that work at night.

The care services has improved. The staff are good but corporate so only so much they can do. When it comes to the meals and dining corporates only concern about $$$ to much chicken. When you are spending what amounts to a yearly salary for a family of 4 and don't get better options, sad. 7. 4

I like the location, the services they offer, the availability of the nursing staff to help or to answer questions. The PA comes once a month, which is so helpful to keep up to date on medical issues, without ever leaving the facility.

A bit more open communication would be helpful. They had several staff members leave, with little/no information given to family. I would like to receive regular updates on dr. visits and medications.

What I like the most about Gateway Villas is the Family atmosphere, rapid response to problems. My main complaint has been the response time of the attendants caused in large part by staffing issues. Yes, I would recommend this community to other families even though I don't have much to compare however.

So, the people that I worked with the get my mother into the facility are awesome. Really nice and helpful with all of the paperwork. The staff that is supposed to be taking care of my mother is terrible. The head nurse is nasty and they are inattentive to my mother's needs. She got stuck on her chair one day and it took 45 minutes for someone to come and help her. She's paying like over $[removed] a month for them to give her a vitamin d pill.

I would say that people are very friendly and the admission process was easy and all our questions were answered! The food is great and the front desk and building supervisor are very helpful! It's been fully updated and is a lovely location! We are very pleased!

There are no doctors on staff. They are PAs. The food can be repetitive. The organized activities are AMAZING (although my parents aren't well enough to utilize them). Living in hurricane country, it was important to us to find a place where my parents were not in a flood zone and would be evacuated in case of a hurricane. It was also important that they had a generator that would run in case of power outages. We found that with The Palms. They will always be safe and cared for.

I lived out of the state and the Marketing Director facilitated all aspects of my move to Brenden Gardens. Finding movers was my biggest concern and she recommended a company that took care of all aspects of my move. She did her best to get me concessions that minimized my overall moving costs. Now that I am here at Brenden Gardens I feel comfortable and safe and I enjoy not having to cook unless I want to. Thank you

I noticed the residents were happy. They really support each other with no judgment. Price stuck out and it is where she wanted to go

I would rate 4 for all except food as 5. It was good. Activities could be more varied. Admin as 3 could be more responsive to resident requests. Yes, we would recommend this community to other families based on the experience we have had so far.

It's great and she has adjusted. The food is very good. She has favorite nurses....one she loves and she calls her Sweetie pie. Yes, we would recommend Fountainview to other families based on the experience we have had so far.

One of the appealing things about Five Star for me was location. I wanted to be near cafes. A drug store and easy drive to other commercial sites.

The staff is always friendly and helpful. They make you feel at home. From the administrator down they call you by your name when they see you in the hallway and it is not unusual for each of them to drop by your table when you're eating just to chat for a moment.

Let’s face it, few people look forward to being in a senior living community. But when there’s no choice, at least we have lots of choices in where to live. The 5 Star has it all, independent and assisted living, large restaurant with a fireplace, good food and excellent service. There are daily of activities, a chauffeur and 2 mini buses for larger group outings. A gym, exercise room and indoor pool are onsite along with a beauty salon. You know you’re in a quality place when the library has a section of books written by residents. The best part are the people who work there. They are truly caring, helpful and attentive. My mother was resistant to moving to senior living, but she’s found a home at the 5 Star.