Five Star Senior Living

Realizing all the different personalities they deal with, you can never make everybody happy. I felt like they always did their best to keep my mom happy. They are very caring people.

Walking areas are good, lots of old oak trees. Assigned parking is good, covered parking available. A Luke warm recommendation, no. Walls are not well insulated, noise between units is annoying.

Staff are are good and a new chef, [name removed], has given us new offerings. Physical therapy and occupational therapy staff are excellent. I am glad I chose this facility.

You are responsible all of your basic bathroom items. In uncluding your shower liner. They need more activities for dementia residents.The dinning room could cook more gluten free items.

What we like the most about NewSeasons at New Britain is that it is in close proximity to shopping, friendly staff, clean and safe, value for the money. Yes, we would definitely recommend this community to other families based on the experience we have had so far.

The activities get a 6/5, 6 they are exceedingly great. The staff is great. The people who plan and execute the events are stellar. Bingo, crafts, conversation, quiz stuff, all so great for my mother. The other residents are great too. Everyone there is so kind. My mom feels part of a community, she has more friends and social life now than she did than for the last decade before she was there. . They do a great job. We are happy there.

Has everything she needed in house, hairdresser, physical therapy, Dr visits once a month. Podiatrist comes there. Staff very kind, and helpful and friendly. She loves all of the activities and special holiday events with decorations. She loves it there and even has a new BFF. She was pleasantly surprised at how much room her studio has.

I would recommend it to others. The overall care was pretty good. The majority of the staff is super nice and helpful. The facility is kept pretty clean.

They are very understaffed. However, I like the fact that it is small. With dementia I think smaller number of residents is easier to deal with. More staff would help. Especially during meals and bedtime.

So far, everything's been good they help mom out a lot. It's a very clean place. They keep her laundry done. Give her medicine on time.

I have no specific comments other than overall it was great in the beginning but as time went on I could see flaws in the attentiveness of the staff regarding my mothers care.

I would say the biggest thing was that they listened to my mom's needs. And they were really excited about her living there. Yes I would recommend The Forum.

The CNA's that helped take care of my dad at end of life stages, were amazing. They helped me through the most difficult time of my life.

According to my mother, the food is terrible. They do not have enough serving staff and food is cold and not very good. Cleaning the rooms is minimal. We have to swifter the floors every couple weeks. Some of the staff is very friendly. Call lights could take hours to answer.

Friendly staff, great activities, welcoming residences. We are in the "cottages". 2 car garage, spacious units, convenient to shopping, restaurants, entertainment, etc

Facility is very clean hotel style with long hallways. Most of the rooms are a decent size. Large front porch is only outdoor space. Staff is very friendly and knowledgeable. In house PT and OT. Social happy hour everyday at 3 pm.

Just a shout out about the service provided by Bolivar and Aaron when we had wifi issues They did a great job! The staff at meals were also very professional and accommodating. Good variety in menu selections.

Facility is nice. My mom is comfortable there. Right now, 2 of 3 elevators are not working so the walk t the Cafe is longer than desirable. The staff is really great and my mom really likes them.

The property is very pretty. The 1 bedrooms are nice size starting at 800 ft. Good closet space and also your own storage bin. Housekeeping once a week, vacuum, wash floor wash sheets etc. Personal items on your own. 2 free washer and dryers on each floor. 3 meals a day. Dining room pleasant to the eye. Food can be hit or miss but overall good. Lots of green space. Small pet friendly. Offers both independent and assisted living. They just a new executive director so things are in flux. If you are patient and go with the flow, you will be happy. Things take their own time. Lots of activities daily, lectures bingo ice cream socials movies. Heated swimming pool and gym, card room etc. Still a work in progress but overall a pleasant environment.

They have additional services if my mom should need them. I was familiar with it because my ex husband used to be the director. I like that it's close to my home as well. Management seemed friendly. The food is a huge complaint. Nobody seems to like it.